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MyWalmart — FAQ

MyWalmart is a free Walmart app for store associates to manage work tasks such as schedules, time off, shifts, clocking in, team info, and Sidekick assistance; recent reviews mainly raise reliability, battery, login, location, scanning, and update concerns.

  1. Why does MyWalmart drain my battery and overheat my phone?
  2. Can I log in to MyWalmart after the password reset or 2-step verification changes?
  3. Does MyWalmart clock in and out reliably at the store?
  4. Does the MyWalmart scanner or camera work well on Android?
  5. Is MyWalmart slow, buggy, or crashing?
  6. What changed in MyWalmart after the recent forced update?
  7. Is MyWalmart tracking my location in the background?
  8. Is MyWalmart Sidekick AI helpful for finding products?
  9. Can MyWalmart show schedules, rosters, PTO, PPTO, and time cards?
  10. Does MyWalmart force calls or permissions on associates' phones?

Why does MyWalmart drain my battery and overheat my phone?

Battery drain is one of the clearest complaints in these reviews. Reviewers say MyWalmart can run hot, use heavy background battery, keep GPS active, and make both personal and work phones struggle through a shift. Some reviewers mention resorting to force stopping the app, disabling background use, or using battery saver, but the reviews do not show a reliable fix inside the app itself.

After latest the update this app is constantly using GPS, non-stop and my personal phone runs hot. Except for clocking in/out why does Walmart need to see my location? When did they inform employees they would be tracking our location 24/7? I will no longer give this app permission to run in the background. Debating on removing this spy app from my phone entirely
★☆☆☆☆MyWalmart · 2026-08-04 · 14 found this helpful
not the best app in the world.. TREMENDOUSLY HUGE BATTERY DRAINAGE!! it will drain your battery in no time even if you're not using it that much if it's open it drains it like crazy.. My phone can last days without a charge but I use this app one night working.. The darn battery is dead within 4 to 5 hours.. The battery drainage on it is ridiculous they need to fix it ASAP!!
★★☆☆☆MyWalmart · 2026-07-16 · 1 found this helpful
1. Battery drains extremely quick on Corporate phone and personal phone. You must "Force stop" this app to preserve the battery. 2. Allow associates to copy, paste, and edit previous item search text. 3. Allow associates to bookmark items they frequently search. 4. Inform associates the price is on "Rollback", "Clearance", sale, etc. 5. User OCR technology to convert picture's text to search text. 6. Use A.I. to search by picture. 7. Obstacle or Hazard notifications are overwhelmingly annoying.
★☆☆☆☆MyWalmart · 2026-08-20 · 3 found this helpful
20

reviewers mentioned this in the last 60 days

Can I log in to MyWalmart after the password reset or 2-step verification changes?

Recent reviews describe serious login trouble, especially after password resets, new phones, and 2-step verification changes. Reviewers report missing text codes, failed verification, being sent to troubleshooting pages, and being unable to check schedules or clock in because they cannot get back into the app.

It's a great app. But now I cant use the vip access way to sign in after the app updates now it want's my number. And for sum reason I never get a message sent to my phone stating if I got a code or not. Pls bring back the alternative way to 2 step.
★☆☆☆☆MyWalmart · 2026-08-12 · 25 found this helpful
I cant login! it sends me a text with a number then says it failed. and it wont send another one! kinda hard to know when I work if I cant check the schedule!!!
★☆☆☆☆MyWalmart · 2026-09-02 · 2 found this helpful
This app isn't working for me and I'm a Walmart associate. This is ridiculous, it doesn't let me log in, it sends me straight to the troubleshoot page, I've had to file out a report at least four times, and still nothing, and this problem persisting makes it harder for me to do my job. Very ridiculous app.
★☆☆☆☆MyWalmart · 2026-07-15 · 1 found this helpful
14

reviewers mentioned this in the last 60 days

Does MyWalmart clock in and out reliably at the store?

The reviews do not support treating MyWalmart clock-in as consistently reliable. Associates say location verification can fail even inside the store, sometimes forcing them to use a badge, make time adjustments, or go to a specific part of the building. One review also describes a clock-out bug affecting recorded time.

Recent updates require location to be turned on to clock in, but regularly fails to validate associates are in-store. Fails at front doors, fails center of the building, and even at the old wall mounted punch-clocks. Wont work just outside doors, either. GPS is renouned for being iffy indoors. Why are we relying on it to validate that associates are in the store?
★☆☆☆☆MyWalmart · 2026-08-23 · 2 found this helpful
I've been with Walmart for a year and I'm so sick of this app bugging out. Camera just turns black when I'm trying to vizpick or stock items, and other times it straight up refuses to let me log in with my work ID so I can clock in and out. For a week straight I haven't been able to clock in/out without having to make time adjustments. I thought it was my personal phone, but once I was issued a work phone, the same problems kept occuring. PLEASE DO BETTER. We just want to do our jobs.
★☆☆☆☆MyWalmart · 2026-08-16 · 3 found this helpful
there is a glitch during the clock out sequence if you take a meal. yesterday, I clocked out at 2 o'clock, and the system read it as 1:05 PM, meaning I lost almost an hour worth of wages because of a bug.
★☆☆☆☆MyWalmart · 2026-08-15 · 2 found this helpful
31

reviewers mentioned this in the last 60 days

Does the MyWalmart scanner or camera work well on Android?

Reviews point to scanner and camera problems, including a dark scanner view, black screens, freezing, lag, and repeated app restarts. The complaints include Android-specific reports, and several reviewers say camera issues make stocking, VizPick, barcode scanning, or customer assistance harder.

I'm using an android 15 and my scanner camera brightness is very low and when putting on the flashlight it barely helps I gotta put my phone extra close to the item I have to scan making my job harder I didn't have this problem on my android 11 and but my android 15 my camera works fine and I let the my Walmart app have permission for my camera but it's dark please fix this
★☆☆☆☆MyWalmart · 2026-07-12 · 1 found this helpful
the app is glitchy!!! please fix!!! the scan screen is still blanking out and I have to constantly keep opening and closing the app all night. it's a pain!!!
★★☆☆☆MyWalmart · 2026-08-07 · 2 found this helpful
newest update is so bad. The app just loads and I have to close out at least 20 times during my shift yo get it to work. Camera freezes all the time
★☆☆☆☆MyWalmart · 2026-08-17 · 1 found this helpful
4

reviewers mentioned this in the last 60 days

Is MyWalmart slow, buggy, or crashing?

Yes, recent helpful reviews frequently describe MyWalmart as slow, buggy, freezing, crashing, or barely functional. Some reviewers say these problems interrupt customer assistance and daily associate tasks, rather than being minor annoyances.

App is incredibly slow and buggy. Frequently freezes up or crashes device. Features like the ability to see team/store roster, or full schedule, frequently do not work. App will frequently sign associate out of his or her account if they attempt to clock in (via app) one or two minutes before the associate's scheduled time to begin work. The Sidekick AI assistant has a lot of difficulty finding products based off associate/customer descriptions. App also overheats mobile device & drains battery.
★☆☆☆☆MyWalmart · 2026-07-14 · 4 found this helpful
useless app. always slow, crashes constantly, signs you out all the time
★☆☆☆☆MyWalmart · 2026-08-18 · 1 found this helpful
this recent update has brought us walmart workers bug after bug. all this app seems to do everytime is freeze and buffer. the service here is good but the app ain't. update your app so your workers don't crash out walmart!!!
★☆☆☆☆MyWalmart · 2026-08-24 · 2 found this helpful
12

reviewers mentioned this in the last 60 days

What changed in MyWalmart after the recent forced update?

Reviewers say recent updates made the app worse for them: some mention forced updating, removed or moved features, a confusing new UI, more AI placement, and new bugs layered on top of older ones. The reviews do not describe the update as a clear improvement for associates who rely on the app during work.

Used to be great, but the update removed the most helpful features. As a cap2 associate, it was nice being able to sign in and see what the trucks we were going to be unloading for the day looked like, like the number of pieces/pallets. Used to be able to check to see which which members of management were on the schedule in case problems arose... Held off updating for these reasons but now when trying to sign in it's being forced. Don't believe I'll use it anymore as it's now useless to me.
★☆☆☆☆MyWalmart · 2026-08-18 · 2 found this helpful
thanks for the forced update, guys. lots of new issues, but don't worry, none of the old problems went away! and that little ai button on every single screen puts me in my own special little hell. thanks!
★☆☆☆☆MyWalmart · 2026-08-19 · 5 found this helpful
the update is horrible, needs to go back to how it was, can't find anything, now im being forced to update on my personal phone, after months of the updates
★☆☆☆☆MyWalmart · 2026-08-18 · 1 found this helpful
7

reviewers mentioned this in the last 60 days

Is MyWalmart tracking my location in the background?

Reviewers report that recent versions require location for clock-in and appear to keep GPS or location active in ways they find intrusive. The reviews cannot prove what data Walmart stores or sees, but they do show a real trust concern: associates believe the app is tracking location beyond the moment they need to clock in.

After latest the update this app is constantly using GPS, non-stop and my personal phone runs hot. Except for clocking in/out why does Walmart need to see my location? When did they inform employees they would be tracking our location 24/7? I will no longer give this app permission to run in the background. Debating on removing this spy app from my phone entirely
★☆☆☆☆MyWalmart · 2026-08-04 · 14 found this helpful
the new update constantly tracks your location when its open in the backround. Once you clock in and leave the app open in the backround processes it will constantly track your location it is constantly running draining your battery and your phones general health due to stressing your cpu out literally all shift long. Genuinely I hate what walmart is doing, no trust at all.
★☆☆☆☆MyWalmart · 2026-08-13 · 1 found this helpful
Require full gps location to do anything while have an high battery usage
★☆☆☆☆MyWalmart · 2026-08-11 · 1 found this helpful
3

reviewers mentioned this in the last 60 days

Is MyWalmart Sidekick AI helpful for finding products?

The reviews here are mostly negative about Sidekick and AI. Reviewers say Sidekick has trouble finding products from associate or customer descriptions, has become slower or less helpful, and that AI features or agreements get in the way of basic product lookup.

The new integration of AI into this app is abysmal and non functioning at best. When the bubble pops, which it will no matter how much money is pumped into it, it will be spectacular in how even doing our jobs will be torture.
★☆☆☆☆MyWalmart · 2026-07-25 · 2 found this helpful
The app has its positives and its negatives. But lately its been more negatives, the app refuses to let me sign in, which is ludicrous, and the "sidekick" has gotten slower and less helpful, when it does work at all. The app drains my battery and constantly has pop ups asking for permissions to things even though I've said no multiple times.
★★☆☆☆MyWalmart · 2026-08-25 · 5 found this helpful
App is incredibly slow and buggy. Frequently freezes up or crashes device. Features like the ability to see team/store roster, or full schedule, frequently do not work. App will frequently sign associate out of his or her account if they attempt to clock in (via app) one or two minutes before the associate's scheduled time to begin work. The Sidekick AI assistant has a lot of difficulty finding products based off associate/customer descriptions. App also overheats mobile device & drains battery.
★☆☆☆☆MyWalmart · 2026-07-14 · 4 found this helpful
6

reviewers mentioned this in the last 60 days

Can MyWalmart show schedules, rosters, PTO, PPTO, and time cards?

The app is supposed to support schedule and work-life tasks, but reviewers report missing, delayed, or broken information. Complaints mention schedule pages, team or store rosters, PTO and PPTO visibility, points, and time card hours not updating as expected.

It will not let me see the last few days of my work schedule. I have unistalled it several times and it still does the same thing. Please fix.
★☆☆☆☆MyWalmart · 2026-08-07 · 3 found this helpful
new password so cant login. does NOT keep you logged in which LOWERS customer service!! makes you log in over & over click 4x to actually get into the app. as of today, it doesn't show ppto, pto, or points.. app is INCREDIBLY SLOW which impedes customer assistance
★☆☆☆☆MyWalmart · 2026-08-14 · 3 found this helpful
Time card no longer shows hours worked in the day. only shows the entire week, and it doesn't update the hours correctly until a delay
★☆☆☆☆MyWalmart · 2026-08-12 · 2 found this helpful
6

reviewers mentioned this in the last 60 days

Does MyWalmart force calls or permissions on associates' phones?

Some reviewers object to call-related prompts and permissions. They describe repeated requests for call permission, incoming call prompts while on the floor, and confusion about customers being able to call their phone while other workplace communication still does not work the way they need.

is there a "Zero" star ?. The being tied to be able to except calls needs to go away forever. very tired of having to close the "incoming call" prompt while out on the floor working.
★☆☆☆☆MyWalmart · 2026-07-18 · 6 found this helpful
Annoying.Almost Everytime I use the app it always ask for "call" permission..man what a creepy perverted app.This app can't keep me logged in.Everytime I open this app I have to log in and also It'll randomly log me out.Its so buggy that I keep getting error. well what do you expect from a walmart great value clearance app.
★☆☆☆☆MyWalmart · 2026-07-22 · 6 found this helpful
tons of issues, kicks me out and have to re sign in. now with the password reset I can't log in at all. safely alerts make the app bug, have to exit out of the application Twice in order for it to work properly. I could go on and on but for sure doesn't make it easier to work if I have to use multiple apps to set mods. I don't like how customers can call my phone but I cant call my boss, inky text and they dont even use the app for texting (teams). our location is very short on walkie talkies.
★☆☆☆☆MyWalmart · 2026-09-01 · 2 found this helpful
2

reviewers mentioned this in the last 60 days

Answers above are generated from real Google Play reviews of MyWalmart, not editorial opinion.

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