Why is the Subway® app not letting me place an order?
Recent reviewers describe a serious reliability problem with ordering. They report checkout buttons that do not respond, carts that error out, stores that cannot be selected, and orders that never complete even after reinstalling, clearing cache, trying another phone, or changing payment methods.
The app’s Play Store listing says it is meant for ordering ahead, but the reviews here show that some users cannot depend on it for that core task. If you need a guaranteed order, reviewers often say they had to go to the restaurant or avoid the app.
Why does the payment button freeze/not respond? Place an order and then the app won't let you pay for it.
Subway somehow continues to make the most unusable app in existence. Want to order, too bad you can't click on a store because nothing pops up on the map or the list.
Consistantly blocked from putting in orders due to bugs or whatever. I'm trying to use your BOGO, selected a participating store, selected non-excluded items. After an hour of trying to get the deal to work (because of bugged app) I can't even place my order. the "place order button just doesn't work. I tried with Google pay and inputing my card details and neither worked. this is only my most recent issue. I tried on a different phone as well so I know its not a hardware issue.
reviewers mentioned this in the last 60 days
Why can’t I log in to the Subway® app?
Login is a major complaint in the reviews. Users mention one-time email codes expiring when they switch to email, sessions ending too quickly, inability to sign in or create an account, and an authentication error involving a JSON parse message.
The practical effect is that some people cannot access their account, rewards, saved payment information, or ordering flow at all. One positive review does say signing in was easy, so the problem is not universal, but the negative reports are specific and recurring.
When logging into the app requires an authentication code sent to my email, which is fine. The problem is when I go to my email on my phone to get the code and return to the app it says that the session has ended even though it's been less than a minute. I am unable to log in at all when I'm not at home. This makes the app completely unusable.
Can't even log in. Get message stating "Authentication error: JSON Parse error: Unexpected character:" no matter how careful I am in typing my email address. Subway will not get any of my business until this is fixed.
Signing in to my account was a breeze. Good app to order for your sandwiches ahead of time.
reviewers mentioned this in the last 60 days
Why does Subway® say I’m in the wrong country or stuck in the US?
Several reviewers, especially Canadian users, say the app incorrectly puts their account in the United States or says they are in the wrong country. The reported result is that they cannot order, use coupons, or access points as expected.
One reviewer describes a workaround for Canada: log in on the Subway Canada website, change the profile location to Canada, and save it. That workaround is only reported by a reviewer, not confirmed by Subway in the information provided here.
Canadian Workaround: If you live in Canada, the app will default to the US version. Simply log into your Subway account on the web subway.ca and change your profile location to Canada and save it. You will be able to collect/spend points and use coupons/get deals again. Thanks to r/p2kart on reddit for finding this.
if you're in Canada don't even bother it won't work. this app used to be amazing and now I can't even use it. What happened to this app? It seems to have recently updated to an American version or something (Sub Club?) that no longer supports Canada. If you are in Canada it wants you to log in as a guest?? What happened to the old version??
The app was always glitchy and annoying, but it stopped working all together and prompted an upgrade. After the upgrade I lost all my points and it won't let me order. Keeps saying I'm in a different country even though I can clearly see the correct address that I'd always used on the map. Tried on two separate phones, two separate times. Absolute garbage!!
reviewers mentioned this in the last 60 days
Why does Subway® say the app is not compatible with my phone?
Some Android users say the app suddenly became unavailable or incompatible after an update, even on phones they describe as recent or fully updated. Reviewers report seeing the Play Store compatibility message or being unable to find the app for the same device model they had used before.
The reviews do not provide an official device requirement or fix. They only show that compatibility failures are affecting users who previously used the app.
Launch subway app "this app requires an update" go to Google store "this app is no longer compatible with your device. Contact the developers. ". Okay so here is your contact: they made the app completely unusable! No more sandwich purchases from me.
Update 7/23/2026: The app worked for quite some time actually, now it's saying my phone is incompatible, even on the latest Android.
The app says its not compatible with my phone anymore, a recent phone fully up-to-date with the latest android updates.
reviewers mentioned this in the last 60 days
Do Subway® coupons, deals, and rewards work in the app?
Reviews are strongly negative on this point. Users say coupons, BOGO offers, Sub Club deals, and rewards often fail to apply even when they believe they selected participating stores and eligible items. Others say points disappeared or did not update.
The app description promises rewards and exclusive offers, but these reviews show that prospective users should not assume an offer will work at checkout. Several reviewers say deal failures were a reason they stopped ordering through the app.
This app is consistently the worst online experience for me. I stopped ordering from Subway because of how terrible this app is, but I saw there was an update, so I thought I'd give it a shot again, my mistake. The app still refuses to let me apply deals, coupons, or promo codes, and it doesn't update my rewards. I tried favoriting the subs I put together for my fam to try to clear the bag to make the deals work, but it didn't and I couldn't add one of the favorited subs back because of bad UI.
The absolute worst app, it never allows you to actually use your rewards besides the points you earn when you spend money. Any other deal literally never works. They should just send out flyers again. At least those were reliable.
7/24/26 The app is garbage, super laggy. no promotions work. being used to the terribleness, usually I'd just go in and order but I had enough. we're not shopping here anymore. Yes the store is participating, no still doesn't work. No Stars is t an option sadly Can no longer even check out! Edit: can still not check out. Worse is they cannot take promo codes in store. Less than 1 star.
reviewers mentioned this in the last 60 days
Are gift cards and payments reliable in the Subway® app?
The reviews raise serious concerns about payment reliability. Users report being unable to use multiple gift cards, losing stored gift card balances, cards being charged even when the order did not go through, and totals changing or appearing higher at checkout.
Because these complaints involve money, this is one of the higher-risk issues in the review sample. The reviews do not include an official resolution path, but they do show that users experienced failed orders, missing balances, and repeated charges.
Update: The app has been updated to allow gift cards again, but my balance is gone. So this app stole over $50 in gift cards from me. Good work guys. If you're going to make updates, sit on them until standard payment methods are working. I see no indication that the app still knows about my gift card balance, but the app is the only place that balance exists now. If it's gone, that will be Subway just taking my money.
robbed me of $53.64 yeah placed an order for pickup while inside the store. it was a single sandwich. but it said "something wrong with transaction" and instead of just showing me the problem of what was wrong. it charged my card and never out the order through didn't realize it was charging my card until I got a $13.41 charge 4 sepeate times. still no sandwich just don't use it. go inside instead man
Overall it's a decent app that allows convenient online orders. The one glaring drawback is the inability to use multiple gift cards on a purchase. Since gift cards are in $20 increments, I constantly find myself with just a few dollars left in each gift card, which is usually insufficient for purchases.
reviewers mentioned this in the last 60 days
Can you cancel a Subway® order in the app?
Reviewers say they could not cancel an order directly inside the app. The reported workaround is to call the store, but reviewers also complain that this is unreliable if the store does not answer.
The reviews also criticize support options, including complaints about an AI assistant or tickets closing without action. Based on these reviews, cancellation and post-order help appear to be weak points.
nice looking app for the menu & customizing your order plus saving your favorites, BUT there's no way to cancel your order in the app itself. It's annoying when you have to use google maps just to look up the address of the place you have to call & cancel it from yourself. Ugh 🙄 🤦! Not to mention it's slow on Fiber Optic Internet and I don't need to see movie promotions!
No way to cancel an order except for trying to call the store itself but when no one answers the phone you're out of luck. Also zero real customer service, instead when trying to get help it redirects you to a guest help service website run by a braindead a.i assistant which is of no help.
terrible experience all around, Subway should really consider having any kind of complaint or support system other than just closing tickets without doing anything
reviewers mentioned this in the last 60 days
Can you customize sandwiches, save favorites, and reorder in Subway®?
The app listing says users can customize sandwiches, save favorites, and rapidly reorder. Reviews are mixed: one reviewer calls the menu and customization features nice, but several others say the current app makes customization harder, saved favorites break, reorder is unreliable, or notes are missing.
A prospective user should expect the app to offer customization in theory, but the reviews suggest the flow may be frustrating if you want a build-your-own sandwich, special instructions, dependable favorites, or quick reorders.
I don't know why they updated the app to the UI it is now, but it is trash. I used to order a six-inch sub for lunch every day of work, and I completely stopped going to Subway just because this app pissed me off. You can't make your own sandwich now; you have to start from a pre-made option already. Annoying. They took away notes, so I can't tell them to double toast the sub because Subway can't toast a sub.
update: this app hates switching locations. reorder option is worthless. i only order one sandwich, yet in the reorder window some are available for reorder but some are not. the most recent order that is unavailable i know is correct. but unfortunately i have no idea if the one that is for some reason available for reorder happens to be the one that i messed up and forgot to remove mayo. and no, i am not going to go through 5 windows to see, totally defeats the purpose of a reorder option.
TL;DR - This app is pretty much garbage. Ever since they did a major UI overall on the app, it's pretty much broken. 1. My Faved Saved Subs never save correctly. It will ask me to select three proteins, but only lets me select two, so I can't actually ORDER my saved sandwiches. 2. Coupons NEVER apply. Somehow, anything I order is "excluded", even though I meet the terms and conditions every time. 3. Payment methods can never be changed. White Screen. Every time. NEEDS FIXED
reviewers mentioned this in the last 60 days
Does the Subway® app send orders to the wrong location?
A few reviewers report location problems beyond the Canada country bug. Complaints include the app using a previous order location, giving the wrong address, failing to save locations, or sending an order to the wrong store.
The app is designed to let users choose pickup or delivery, but these reviews suggest users should carefully verify the selected store and address before paying, especially after switching locations or using reorder.
updated. Don't not use app. Got $50 gift card and lost $25 due to app stealing my money. i put buy one, get 1 free.And it showed me only one sub price.But when I got the receipt , it was for both. worst app ever. Again it sent my order to the wrong store. it's my fault but the app is not smart enough to use location. they won't even refund it. I tried to use the new AI and it won't connect. You would think a company like this can make a decent app.
last update changed app to not check location of phone... uses last ordered location.
gave wrong location address. food isn't that good anyhow.
reviewers mentioned this in the last 60 days
Is the Subway® app slow or constantly forcing updates?
Yes, reviewers repeatedly complain about slowness, lag, loading failures, and being forced to update when they are trying to order. Some say the app opens only to the logo, hangs before checkout, or becomes unusable even on good Wi‑Fi.
The reviews do not show whether this affects every device, but they do show that performance and update interruptions are a common source of frustration for users who want quick food ordering.
Unfortunately, this app is completely unusable. The images must be 30MB, because even on the most pristine and efficient Wi-Fi, the app refuses to load. If you were to drive to your nearest Subway, order, leave the Subway and go back home, it would almost certainly be faster than trying to navigate the endless errors and unresponsive UI. The app has long been criticized for these issues, and there's clearly no urgency on Subway to correct it.
I don't think I have ever opened this app without being forced a new update... and it still doesn't work. glitching, saying I'm in the wrong country, constantly saying that the pizza is out of stock when it isn't. edit: I will add one star each time I open the app without having to update and subtract one each time I have to update to load the app.
This app is so laggy that I dont want to order from Subway. There are some people who gets paid with this app? shocking.
reviewers mentioned this in the last 60 days
Is the Subway® app worth installing right now?
The current Play Store rating is positive overall, and one recent reviewer says the app is good for ordering sandwiches ahead. But the most helpful recent reviews supplied here are dominated by reports of broken ordering, login problems, country and location bugs, failed deals, payment concerns, and compatibility issues.
If your main reason to install Subway® is rewards, coupons, or quick mobile ordering, the reviews suggest a real risk that the app may not work when you need it. If it works on your account and device, it can still be useful for ordering ahead, but the recent complaints are substantial.
Signing in to my account was a breeze. Good app to order for your sandwiches ahead of time.
The app worked one time. Now my orders won't go through, and I cannot update information in my profile. Judging from the plethora of one star ratings and no responses from the developer, Subway doesn't care that their app is in a shambles, so I'm going to delete it.
App doesn't work on multiple devices. The menus are set up awkwardly. I can't delete my card information because it is having glitches with my debit card and won't let it be removed. Keep having property undefined error. Haven't been able to order a single sandwich cause the amount of bugs in the app
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Subway®, not editorial opinion — read the full report for the complete teardown.