Is PedidosYa reliable for food delivery?
The reviews here are mixed, but the strongest recent feedback is negative. Users describe incomplete orders, canceled orders, late deliveries, cold food, and riders or stores not resolving the issue. One positive reviewer says they use it without problems, so it is not universally bad, but prospective users should expect reliability to vary by area, store and delivery situation.
Pésimo servicio, te pueden cancelar un pedido en hasta cuando el app dice que el rider está en camino, y dejarte mal en un almuerzo con los amigos y familia
Si pedis comida y te toca un repartidor en bici.... preparate para q la comida llegue fria. Deberian dejar seleccionar el tipo de envio.
Una sola vez tuve un problema y me lo solucionaron en el momento. Siempre la uso y no tengo inconvenientes.
reviewers mentioned this in the last 60 days
Does PedidosYa customer support actually help?
Recent reviews strongly criticize PedidosYa support. Users say it is hard or impossible to reach a human agent, chats are closed, responses are delayed, and refunds or complaint cases are closed without a useful solution. A prospective user should not assume support will quickly fix a failed order.
Support is non-existent. Jazmín Jurado from SV simply closed the chat after I reported the driver didn't deliver all of the items I payed for.
Mi pedido se estaba demorando más de una hora y es imposible contactar con un agente de soporte. Han eliminado la opción de chatear con atención al cliente, es decepcionante en lo que se ha convertido.
Pésima atención, cuando se tiene reclamos el servicio al cliente es desastroso, no responden, se demoran en responder y cuando lo hacen te dan una falsa solución y cierran el chat al minuto. Nada recomendable, y eso que soy cliente Plus.
reviewers mentioned this in the last 60 days
How do refunds work on PedidosYa when an order is canceled or wrong?
The reviewed experiences suggest refunds can be frustrating. Users report waiting about a week, receiving only a partial refund, or getting part of the refund as a coupon. Reviewers also say that receiving money back does not always solve the practical problem of being left without food at the time of the order.
They let restaurants cancel orders after you've already paid, and then it takes a week to get a refund. I was left with no food and no money. I switched to Uber eats.
basura, te roban, generan una devolución parcial y el resto en un cupón.
Encima el reembolso me llega en 7 días hábiles osea me voy a quedar con hambre, voy atrasado donde tenia que ir y no tengo dinero para comprar otra cosa para comer ya que tienen una semana para devolvermela. Pésimo servicio al cliente.
reviewers mentioned this in the last 60 days
Why does PedidosYa cancel orders after payment or from closed stores?
Some reviewers say PedidosYa allows orders to be accepted and then canceled after payment, including cases where the app appeared to show progress. One reviewer specifically complains about stores being auto-accepted while closed and receiving “phantom” preparation notifications. Based on these reviews, order confirmation in the app may not always mean the store can actually fulfill it.
You are losing money by auto accepting orders at stores that are closed and having phantom preparation notifications. It pisses people off when you waste their time. You need a human at the store to accept the order manually. It's not hard so you must suck at life.
They let restaurants cancel orders after you've already paid, and then it takes a week to get a refund. I was left with no food and no money. I switched to Uber eats.
también se cancelan pedidos a último minuto sin compensación alguna.
reviewers mentioned this in the last 60 days
Is PedidosYa expensive, and are the fees high?
Several reviews complain that PedidosYa has become expensive. Users mention high menu prices, high delivery costs, a service or maintenance charge, and a small-order surcharge. One highly helpful review says the user thought they were ordering from a nearby branch but the order came from across the city with a high delivery cost.
Las opciones de comida que ofrece esta app para Panamá son ya demasiado caras para una simple comida a domicilio. Esos precios ameritan que a uno lo atiendan en la mesa pero no para comidas para llevar. Tenía el plus pero siempre que intento encontrar algo todo esta caro. Cuando encuentro finalmente algo para comprar, no tenía envío gratis de Plus. Por ahora no veo que valgan la pena el Plus ni usar el app en si.
The app is terrible.. it was a good alternative when no other platform to order food existed. Nowadays there are other apps with better prices and better ux overall. I'm writing this review because I happned to get a cold pizza with an absurdly high delivery cost, because I assumed I was ordering from literally a 2 block distance from my house but instead it was from the other side of the city To be noted: a restaurant of the same franchise is two blocks away, literally
Te cobran siempre por mantenimiento de la aplicación cada vez que ordenas y lo otros es que es difícil dar con un agente de atención al cliente por cualquier reclamo.
reviewers mentioned this in the last 60 days
Is PedidosYa Plus worth it?
The reviews that mention PedidosYa Plus are mostly negative. Users say Plus did not always provide free delivery, did not prevent order mistakes, and did not improve customer support. One reviewer also suspected the basic service was being degraded to push users toward subscribing, though that is the reviewer’s interpretation rather than something proven by the app information.
Tenía el plus pero siempre que intento encontrar algo todo esta caro. Cuando encuentro finalmente algo para comprar, no tenía envío gratis de Plus. Por ahora no veo que valgan la pena el Plus ni usar el app en si.
Siempre se equivocan con los pedidos. prácticamente cada semana y eso que tengo pedidos ya plus
Pésima atención, cuando se tiene reclamos el servicio al cliente es desastroso, no responden, se demoran en responder y cuando lo hacen te dan una falsa solución y cierran el chat al minuto. Nada recomendable, y eso que soy cliente Plus.
reviewers mentioned this in the last 60 days
Does PedidosYa have payment or card problems?
Yes, recent reviews report payment-related problems. Users mention foreign credit cards being declined, limited cash options, payment methods not appearing in the wallet, difficulty removing cards, and payments failing through the payment platform. If you rely on a foreign card or need to manage saved payment methods, these reviews raise a clear warning.
Foreign credit card declined, limited cash payments. Only like 10 foreign possible countries for phone numbers. A very bad experience.
No puedo ver ninguno de los métodos de pago que añadi en la billetera de pedidosya, NI UNO! Quiero eliminar una tarjeta y desvincular mi yape pero no figura nada y el soporte no ayuda en nada tampoco, arreglen su interfaz.
gracias a chinchin (la plataforma de pago inútil que tienen) los pagos no pasan y te roban la plata, no hay forma de hablar con soporte luego de eso por cierto
reviewers mentioned this in the last 60 days
Is the PedidosYa app buggy or slow?
Reviewers describe the app as slow, unstable, and sometimes unable to create or submit orders. Other complaints include search results that hide the restaurant being searched for, repeated pop-ups, and frequent updates. There are also positive comments that the app is easy to understand, but the recent critical reviews point to real usability problems.
esta funcionando horrible y se traba todo el tiempo. inusable
stopped working completely orders won't go through
Al realizar la búsqueda de un restaurante, si este está cerrado lo descarta, pone cientos de sugerencias y el de la búsqueda lo pone de último.. A veces hay locales que cierran momentáneamente y abren a los minutos y es molesto buscar manualmente y el buscador de la app este de adorno. . El restaurante buscado debería ser el primero en aparecer este abierto o cerrado. Y abajo de él todas las sugerencias de locales que deseen. actualización: No dan respuesta, cierran casos de reclamo sin aviso.
reviewers mentioned this in the last 60 days
Can I customize or cancel a PedidosYa order after placing it?
The reviews suggest limits around order changes and cancellation. Users complain that some restaurants do not offer ingredient options, that notes are needed because customization is missing, and that users cannot immediately cancel an order made by mistake. The Play Store description says PedidosYa lets users customize orders, but the review experience appears to depend on the store and available options.
burger king no tiene opciones de retirar cebolla, pepino etc .
Es necesario que vuelva a ser posible escribir notas en los pedidos, muchos locales no permiten editar los ingredientes y termina siendo imposible solicitar que se preparen sin productos de restricciones alimenticias
Yo quisiera saber el por qué no permiten que el usuario tenga la posibilidad de cancelar un pedido mal hecho al instante de hacerlo. Eso está mal, así como las plataformas de transporte dejan cancelar las carreras para pedir nuevas, deberían dejar que uno cancele el pedido para hacer uno nuevo. Inconforme
reviewers mentioned this in the last 60 days
Does PedidosYa send too many notifications or ads?
Some reviewers say PedidosYa shows too many pop-ups, ads, subscription prompts and promotional notifications. One user says they cannot simply turn notifications off because they still need order updates, which makes promotional notifications especially annoying.
good app, but lately with lots of pop ups and ads, wich I hate
malisima experiencia. Entras 100 veces a la app y 100 veces te sale la misma publicidad para que te suscribas y mientras más dinero ganan, más imposible es hablar con un agente, porque parece que la avaricia crece y crece y a pesar de ganar más no quieren pagar a un agente para que asista cuando tienes problemas.
Demasiadas notificaciones. No la s puedo desactivar porque ocupo para recibir los pedidos. Pero si molestan con 20 notificaciones diarias de promociones que no me interesan.
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of PedidosYa - Delivery Online, not editorial opinion.