Is PedidosYa a scam?
PedidosYa is a real, large food-delivery platform used across Latin America, not a fake app. But many recent reviewers say they lost money on it: orders cancelled after payment, partial refunds issued as store credit or coupons rather than cash, and incomplete orders where the only offered remedy was a slow refund. Some reviewers use the words rob or steal about these experiences.
basura, te roban, generan una devolución parcial y el resto en un cupón.
5
reviewers mentioned this in the last 60 days
Is PedidosYa legit?
Yes, it is a legitimate service, but recent reviews are heavily negative and many long-time users say they are switching to competitors like Uber Eats, Rappi or DiDi over poor support, wrong or incomplete orders and refund handling.
borren esta app, mal servicio al cliente, mal el manejo de cupones, mal el manejo de tarjetas, mal el manejo de tiempos. mejor borren y usen uber eats.
4
reviewers mentioned this in the last 60 days
How do I contact PedidosYa customer support?
Reviewers say this has become very difficult. They report that live chat with a human has been removed or is unreachable, that only a bot responds, and that support chats are closed after a few minutes without resolving anything. Several say there is effectively no way to reach a person, even for paying Plus subscribers.
Mi pedido se estaba demorando más de una hora y es imposible contactar con un agente de soporte. Han eliminado la opción de chatear con atención al cliente, es decepcionante en lo que se ha convertido.
16
reviewers mentioned this in the last 60 days
My PedidosYa order was cancelled after I paid, how do I get a refund?
Reviewers report the restaurant or app cancelling orders after payment, sometimes while the app still shows a rider on the way, and refunds then taking around seven business days, or arriving only partly in cash with the rest as a coupon. Reviewers say there is often no self-service way to file a claim and no one available to help.
No recomiendo esta aplicación. No recibí todos los productos que pagué. Contacté al servicio al cliente de inmediato y me aseguraron que el reembolso por los artículos faltantes llegaría en 7 días. Esperé el tiempo indicado y nunca recibí mi dinero. Lo peor es que, después de esperar como ellos mismos me dijeron, la aplicación ya no permite presentar un reclamo ni contactar al soporte. Me quedé sin los productos y sin el dinero. Muy decepcionante.
6
reviewers mentioned this in the last 60 days
Why does PedidosYa say my order could not be created?
A recurring set of reviews describes reaching the payment step and getting an error that the order could not be created, sometimes with a working internet connection and sometimes tied to the app's own payment platform. Reviewers say the behaviour is inconsistent and that retrying or switching payment method is the only workaround.
es muy bueno y útil cuando los restaurantes o tiendas no quedan cerca. Sin embargo, últimamente presenta problemas al momento de comprar un pedido. Cuando intentas pagar te sale con que el pedido no se pudo crear correctamente.
4
reviewers mentioned this in the last 60 days
Why is delivery on PedidosYa so expensive?
Reviewers cite rising service and "maintenance" fees charged on every order, small-order surcharges, and cases where the app routed an order to a far branch of a chain even though a closer one existed, producing a high delivery cost. Several say the base service seems to be degrading to push people toward the Plus subscription.
The app is terrible.. it was a good alternative when no other platform to order food existed. Nowadays there are other apps with better prices and better ux overall. I'm writing this review because I happned to get a cold pizza with an absurdly high delivery cost, because I assumed I was ordering from literally a 2 block distance from my house but instead it was from the other side of the city To be noted: a restaurant of the same franchise is two blocks away, literally
5
reviewers mentioned this in the last 60 days
Why does PedidosYa keep pushing me to subscribe to Plus?
Reviewers report a subscription promo appearing on nearly every app open, and several believe the standard service is being made worse on purpose, longer delivery times, higher fees, to drive Plus sign-ups. This is reviewer opinion, but it is a common theme in recent feedback.
Este último tiempo la app anda cada vez peor, se juntan varios pedidos en lugares muy distantes entre si, incrementando los tiempos de entrega, y el costo de servicio cada vez mayor. Es obvio que quieren forzar a que los usuarios se subscriban a pedidosyaplus así que degradan el servicio básico.
2
reviewers mentioned this in the last 60 days
Why are my cards blocked or why can't I pay with a foreign card on PedidosYa?
Reviewers report cards being blocked without warning, leaving cash as the only option, and no way to reach support to unblock them. Travellers also report being unable to check out without a local tax ID and limited support for foreign phone numbers and cards.
te bloquean las tarjetas de la nada y solo se puede pagar con efectivo, no hay ninguna manera de hablar con soporte ni desbloquear la tarjeta no vale la pena
3
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of PedidosYa - Delivery Online, not editorial opinion.