Is Bolt Food: Delivery & Takeaway a scam?
The reviews here do not prove a legal scam, but they do contain serious trust complaints. Reviewers describe unexpected charges, missing refunds, cancelled or undelivered orders, and support that they say did not resolve the issue. A prospective user should treat those complaints as a real risk before relying on the app for an important order.
This company operates like a total scam. First, they charge you for a service you never signed up for, and then their so-called solution is telling you to block your own card if you don't want the extra charges. Absolutely unacceptable. Avoid like the plague!
they are scamming, not answering, and are irresponsible by not following their own rules. (in portugal braga)
worst app. worst services. worst prices. money stealing app you pay for the subscription but they still find ways to tax you. missing items all the time. prices higher than the actual restaurants if you go and buy there yourself. they hire incapable couriers and have the worst customer service that takes forever to help sort things out, if they even do. not always. 0 stars.
reviewers mentioned this in the last 60 days
Does Bolt Food: Delivery & Takeaway refund missing, wrong, or cancelled orders?
Refund complaints are a major theme in these reviews. Reviewers say missing items, wrong orders, failed deliveries, and cancelled orders were sometimes not refunded, only partly refunded, or refunded without compensation for wasted time or repeated fees. Some say Bolt Food covered only the missing item while leaving delivery, service, or repeat-order costs to the customer.
There are also reviews where a refund was given after cancellation, but even those users often complained that support offered no extra compensation or explanation.
If an item is missing from the delivery, they compensate only for the cost of the missing item. The repeat order fee and service fee are on you. At the same time, the missing item issue can happen again and again. They do not respect their customers. Just a quick cash grab. Update: Answer after 3 months? really? no thanks! awful support level
missing items and they won't refund the full amount of what is not delivered
They don't refund you if a restaurant gets your order wrong and you don't even get your food. The support ignores you for such a long time and even of it responds it's an AI that can't solve any problem and just tells you so. Horrible app, don't recommend.
reviewers mentioned this in the last 60 days
How good is Bolt Food: Delivery & Takeaway customer support?
The support experience is one of the most negative topics in the reviews. Reviewers repeatedly describe AI chatbots, generic replies, long waits, being unable to reach a real person, and cases being closed without a satisfactory investigation. A few positive reviews praise the service or support, but the detailed support complaints are severe.
Absolutely atrocious customer support pipeline. You'll be stuck in an endless cycle of bots asking for information that you've already provided, agents who ghost you mid conversation, and hours of wasted time with the food you ordered nowhere in sight.
Only AI customer service, which doesn't answer any real question and refuses to connect to a person. The system gives couriers several orders at a time and with delays in other restaurant, the customers don't get their food in time.
support is helpless, like there is no support at all. they just don't answer.
reviewers mentioned this in the last 60 days
Are Bolt Food: Delivery & Takeaway delivery times reliable?
The reviews are mixed, but the negative delivery-time reports are specific and frequent. Reviewers describe estimated times changing after an order is accepted, long waits, cold food, couriers handling multiple orders, orders cancelled after waiting, and tracking that became less transparent. Some positive reviewers say delivery was quick or reliable, so the experience appears to vary by location, restaurant, courier, and timing.
Fake delivery times. Says delivery is 20 minutes, after order is accepted and can not be canceled - it is changed to 2 hours!!!! Support is only an AI bot. Just advise everyone to use other apps.
garbage food delivery app. couriers are doing multiple food orders at once and they sit in front of other restaurants while your food is getting cold. You can't contact support, you can only talk with a primitive AI chatbot that's not able to solve any problems.
Reliable, although make options to cancel order in at least 5 mins after ordering. Just a recommendation
reviewers mentioned this in the last 60 days
Are Bolt Food: Delivery & Takeaway discounts and fees transparent?
Several reviewers like the deals, but others say the final cost is confusing or higher than expected because of service fees, delivery fees, unclear discounts, hidden charges, or prices that differ from restaurants. One detailed complaint asks Bolt Food to show discounted item costs and additional fees more clearly in the order summary.
Everything is fine, but please include in the summary the cost of each item after the discount, as well as the total of any additional fees (also after discounts). Right now, you have to calculate everything yourself if you want to split the costs with others, it is nightmare
Highly disappointed from my first experience. In my order, what I wanted, that was written in the app, is not what was in the restaurant's menu. And also there are hidden charges, what's the point of putting discount if you're going to still put it cut discount back? How annoying
This app is amazing. You get great deals such as 40% off if your order from a certain restaurant. This is the only app I use to order my food because of its' amazing offers and delicious food. Also, the fact that the deals are not for sketchy restaurants but rather big food chains is amazing. Highly recommended!!
reviewers mentioned this in the last 60 days
Is Bolt Plus on Bolt Food: Delivery & Takeaway worth it, and can you cancel it?
Reviews raise two separate Bolt Plus concerns: whether the subscription actually reduces fees or improves delivery, and whether cancellation works correctly. Some users say they still paid delivery or service charges, or that priority delivery did not prevent slow or cold orders. Cancellation also appears to have caused problems for some users, although one reviewer later said support fixed their cancellation issue.
I literally cannot cancel my subscription to bolt plus. The button is greyed out.
In general it is quite a good app. Comfortable and nice design. But I tried to cancel my subscription for the Bolt Plus, but the option " cancel subscription" was not working, it didn't respond to my click. not a good sign. I gave it 2 stars, but the support response was quite fast, they fixed it and I managed to cancel it the day after. Thanks So now 4/5
You are using plus subscription, you pay for priority delivery, driver was going around the city, you receive cold food and support is making foul of you. And this is what you get for being loyal customer. Cancelling sub, deleting app. Not recommending for anyone.
reviewers mentioned this in the last 60 days
Does Bolt Food: Delivery & Takeaway deliver in my area?
Coverage is not universal. The app description says some features are only available in selected markets, and reviews include complaints from users who could not get delivery in their area or said service had been withdrawn. Before planning an order, users should check their exact address in the app rather than assuming the service works wherever other delivery apps operate.
not covering wide area range
app does not work in my area , which is a lie because all delivery apps work here. deserves 0 stars
Not available anymore. Bolt food pulled out of market. Dark mode cannot be tested.
reviewers mentioned this in the last 60 days
Can Bolt Food: Delivery & Takeaway send an order to an address where I am not currently located?
Address handling is a real complaint in the reviews. One highly visible review says the app auto-set the address to the user’s current location, making it hard to order when not at home. Other reviewers mention wrong GPS routes, trouble showing exact location, and money lost when an address or city was interpreted incorrectly.
why I can't order food if I'm not at home ? why it's auto set my address where I'm ordering from ?
Order arrived late because the driver went the wrong way to my house. I tried giving him directions but he said he wasn't allowed to follow them because the app gives him a specific route and tracks his location, and in this case the GPS on the driver's app was wrong. What a mess
2 years and it doesnt show my exact.location.same after i tried what developers said
reviewers mentioned this in the last 60 days
Are menus, restaurant reviews, and food quality reliable in Bolt Food: Delivery & Takeaway?
Reviews raise concerns about decision-making information inside the app. Users mention menu mismatches, wanting photo uploads in restaurant reviews, not being able to see actual reviews, and receiving food that was missing, wrong, cold, or poor quality. The app may still be convenient when orders go well, but the reviews suggest users want more transparency before choosing a restaurant.
Not seeing actual reviews is the worst product design for consumers. I was just a victim of such design. I ordered food french fries with wings. Food came and the smell of the chicken 🤢. you could know the food was not even made today or even yesterday. it was microwaved(likely because parts of the pack and food felt frozen). Allow us see the reviews so we can make better decisions.
I would suggest that the Bolt Food team add a feature to upload pictures of the food while giving reviews to the restaurant and service providers
Highly disappointed from my first experience. In my order, what I wanted, that was written in the app, is not what was in the restaurant's menu. And also there are hidden charges, what's the point of putting discount if you're going to still put it cut discount back? How annoying
reviewers mentioned this in the last 60 days
Does Bolt Food: Delivery & Takeaway have login, verification, or loading problems?
Some reviewers report basic app failures before they can order: verification codes not arriving, “too many attempts” on a first login attempt, constant loading, crashes, or features failing unless updated. There is also at least one review saying the app worked after a later update, so these issues may not affect every user or every version.
Tried to sign up but it's not sending me the verification code so unable to even sign up.
Very first time installed; input my phone number to create account - "too many login attempts. please try again later". Rubbish - uninstalled at once. Reply to Bolt CS reply: Did you read my review before responding? First login attempt. I input my phone number and made only one login attempt. I got the too many attempts error message and uninstalled Bolt. Please stop giving generic unhelpful and untrue responses blaming consumers for your errors. My review reports a bug in app.
App has constant crashes, menus don't load actually nothing except creating an account works. not sure how it got on store. Uninstalled after 15 minutes, never coming back. Edit works after 1 year
reviewers mentioned this in the last 60 days
Can you tip after delivery in Bolt Food: Delivery & Takeaway?
Reviews indicate tipping is a frustration for some users because they say the app requires or encourages tipping before delivery rather than after the order is complete. These users want the ability to add, change, or review a tip after seeing the courier’s actual service.
Good overall, though I dislike how I can only declare tip before food is delivered + no option of changing or even checking what rate I left just to make sure I didn't accidentaly click the wrong thumb. Hard to enjoy my food with possibility of knowing I might've undeservely ruined someone's day due to my absent mindness
I will change this review once you allow tipping after the order has been delivered, as do other food delivery apps. Only being able to add a tip beforehand is stupid.
Nesprendžia akivaizdžių problemų, kurias sukuria kurjeriai - maisto atvėsimas vėluojant. Už tokias kliurkas - nesulauksi kompensacijos net už užsakymą ir transportą, net jei ir argumentuotai reikalausi. Arbatpinigius kurjeriui gudrauja palikt avansu - gal pamirš! Be abejo su tavim bendrauja visų pirma AI / jį prižiūrintis viena akim koks nors pakistanietis. With AI customer "replies" after 1Y 1M and 3D, I will go with my own feet to all restaurants and groceries, while you bankrupt youself.
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Bolt Food: Delivery & Takeaway, not editorial opinion.