Is Careem: Taxi, Food & Delivery a scam?
The reviews do not prove Careem is legally a scam, but many recent users describe scam-like experiences: unexpected charges, cancellation fees they blame on drivers, missing refunds, wallet issues, and drivers asking for cash after card payment. A prospective user should be cautious with stored cards, refunds, and Careem Plus billing based on these reviews.
This app is a fraud , don't use your credit card on it , I was charged for a ride on my Visa and still driver demanded cash payment , and no refund or customer service to fix the situation they only care about taking the money of your account
14
reviewers mentioned this in the last 60 days
Is Careem: Taxi, Food & Delivery legit?
Careem appears to be a real service that people use for rides, food, groceries, scooters, and payments, and there are a few positive reviews. However, the recent helpful reviews are dominated by complaints about support, billing, ride cancellations, refunds, and delivery problems, so “legit” does not mean trouble-free or low-risk.
App is well designed and functions. Support responses are not upto the mark. I paid for food and was forced to wait for 90 minutes over the original time. When it arrived it was cold. The response that I got from support: Once your food arrives we will review and get back to you.
14
reviewers mentioned this in the last 60 days
Is Careem safe to use with a card or Careem Wallet?
Several reviewers warn about card and wallet problems, including large temporary holds, double payment by card and cash, wallet-only refunds, and drivers refusing wallet payments. The reviews suggest you should be careful before saving a card or relying on wallet payment, especially if you may need a refund.
don't add your card in the app to pay. I was disappointed by the payment system. Every time I take a short ride costing only AED 20–30, Careem places a temporary AED 200 hold on my card. This unnecessarily blocks my available balance for many days and is inconvenient, especially for frequent users or those using prepaid cards. The hold amount is far too high compared to the actual fare. Careem should reduce the pre-authorisation amount or only hold a more reasonable estimate of the ride cost.
7
reviewers mentioned this in the last 60 days
Why did Careem charge me a cancellation fee or refuse a refund?
A recurring complaint is that users say drivers cancel, do not arrive, pick up the wrong person, or ask the customer to cancel, and then Careem charges the customer or makes rebooking difficult. Reviewers also say refunds can be slow, denied, or pushed into the Careem wallet instead of back to the original payment method.
I have had really bad experience with the Hala taxi service. I try to be most accurate with pick up locations when booking and most of the times the drivers cancel the ride before they are supposed to come, or while they show that they have arrived and then don't answer through the messages or don't pick up the call. Then the cancelation fee is charged to me. I would give one star because the taxi service is not reliable however, so far, ordering groceries has been ok.
2
reviewers mentioned this in the last 60 days
How good is Careem customer support?
Customer support is one of the strongest negative themes in the reviews. Users describe scripted replies, difficulty contacting support, unresolved complaints, long waits, and agents closing issues without fixing billing, delivery, ride, or refund problems.
Very disappointing experience with so called "customer care" team! My order was delivered to the wrong apartment and left on the floor. As a result, I had to throw the food away and never got to enjoy the meal I paid for. The most frustrating part was the customer service experience. After multiple follow-ups over more than a week, I received nothing but repeated copy & paste apologies from different agents, with no real resolution or compensation offered.
38
reviewers mentioned this in the last 60 days
Can I cancel Careem Plus, and are Careem Plus charges clear?
Careem Plus gets repeated complaints about unexpected or increased subscription charges, missing cancellation or unsubscription options, continued charging after cancellation, and benefits not applying. Reviewers who mention it often sound frustrated with both billing and the lack of useful support.
Careem plus is a automatically subscribed with no way to cancel! Horrible experience! Worst app ever!! Absolutely nonsense app and delivery service takes 2 hours but shows 20mins to fool customers to order then shows 1min away for 30mins..they think customers are dumb!
5
reviewers mentioned this in the last 60 days
Is Careem reliable for taxis and rides?
Recent ride reviews are mixed at best. Some users say the app works, but many complain about taxis not arriving, drivers cancelling, drivers asking customers to cancel, inaccurate pickup handling, higher fares, and unfair charges after ride problems.
I've been a long-time user of Careem, and it's getting more disappointing and frustrating as of late. Two days in a row, my booked taxi picked up the wrong person and drove off and ended up charging my card. Then I have to spend a few dirhams to call the customer service to cancel and get the refund! It's a ridiculous waste of time and money. And this happened for two consecutive days! Prior to this, it has happened thrice before!
6
reviewers mentioned this in the last 60 days
Is Careem good for food and grocery delivery?
Food and grocery delivery reviews include many complaints about wrong orders, missing items, cold or inedible food, unavailable grocery items, long delivery times, and poor handling when something goes wrong. A few users say groceries were okay, but the overall recent review pattern is not reassuring.
تجربة سيئة جداً مع كريم بلس. وصلني طلب خاطئ، بارد وغير صالح للأكل، وأرسلت صوراً واضحة تثبت المشكلة. بدلاً من إعادة المبلغ أو تقديم حل حقيقي، اكتفوا بردود جاهزة ثم أغلقوا الشكوى واعتبروها «محلولة». انتقلت من Noon Food لتجربة كريم، وكانت خطوة خاطئة. خدمة العملاء لا تحمي العميل حتى عندما يكون الخطأ واضحاً، ولن أنصح أحداً بالاشتراك في كريم بلس. A very disappointing experience with Careem Plus. I received the wrong order, and the food arrived cold and inedible. and I would not recommend it to anyone
5
reviewers mentioned this in the last 60 days
Are Careem Pay international money transfers reliable?
The reviews raise serious concerns about Careem Pay transfers abroad. Users report transfers advertised as fast later taking days, failed transfers, money not refunded, and support giving scripted or unhelpful replies, so it may not be suitable for urgent transfers based on these experiences.
⭐☆☆☆☆ Very disappointing experience with Careem Pay. I sent money to India because it showed the transfer would be completed in 10 minutes. After my bank account was debited, the timeline changed to 24 hours and then to 3 days. Customer support only sends scripted replies and does not resolve the issue. Poor communication and an unreliable service for urgent money transfers.
8
reviewers mentioned this in the last 60 days
Why is the Careem app not working after an update or showing glitches?
Some reviewers report technical problems such as being stuck in an update loop, address or drop-off location glitches, trouble saving locations from other apps, battery drain, and Careem Plus activation errors. The complaints suggest the app can work, but recent updates or integrations may be unstable for some users.
stuck in the loop between updat required and open app. Can't anything else. App sucks
3
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Careem: Taxi, Food & Delivery, not editorial opinion.