Is DoorDash a scam?
DoorDash is a real, major delivery platform, not a fraudulent operation — most orders reviewers describe do arrive. But 'scam' comes up often in reviews specifically about the layered fees on top of the food price itself — delivery fee, service fee, and tax stacking up to a total reviewers feel is misleading relative to the advertised menu prices. Check the full cost breakdown before confirming an order rather than judging by the item prices alone.
The fees are outrageous with Door Dash. Delivery fees, the service fees, then tax, it's all a scam and just ridiculous. Door Dash needs to do better.
6
reviewers mentioned this in the last 60 days
Is DoorDash legit?
Yes, it's a legitimate, publicly traded delivery company used across the US and other markets. The legitimacy concerns reviewers raise are specific and recurring, though: missing or stolen items with refunds refused, and in a couple of reports, an order allegedly stolen by the assigned driver with DoorDash declining to make it right. It's a real service, but reviewers describe real gaps in how disputes get resolved.
these thieves just allowed their dasher to steal my son school shoes while they stole my money and are refusing to give me my refund.
15
reviewers mentioned this in the last 60 days
Why won't DoorDash give me a refund for a wrong or missing order?
This is one of the most common complaints: reviewers describe refund requests being denied automatically, and specifically point to an AI-driven support system that rejects claims without a human reviewing the details, even when photo evidence is provided. If a refund is denied and you believe it's wrong, reviewers suggest escalating through DoorDash's website support rather than only the in-app chat.
They have an AI that auto denies refunds violating FTC laws on a regular basis. would consider using a different service or ordering through restaurant numbers. if they don't refund you just tally until it hits 1000 screenshot the denials and sue for cost plus fees 🤷🏾.
64
reviewers mentioned this in the last 60 days
Why are DoorDash fees so high?
Reviewers describe fees layered from multiple directions at once: delivery fees, service fees, and menu prices themselves marked up compared to ordering directly from a restaurant, on top of a separate tip for the driver. Even DashPass subscribers, who pay specifically to reduce fees, report still being charged additional 'discounted' fees on top of their subscription, which several reviewers feel defeats the point of subscribing.
DoorDash gets paid from every direction—stores and restaurants pay fees, customers pay HEAVILY inflated in-app prices PLUS delivery AND service charges, and drivers still depend heavily on tips. Grocery items can cost nearly twice as much as the exact same products in the store. Even customers who pay annually for DashPass specifically to avoid fees are still charged additional “discounted” fees. Customers and merchants pay more, drivers get too little, and DoorDash keeps collecting. I’m done.
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reviewers mentioned this in the last 60 days
Is it safe to save my card on DoorDash?
Most reviewers use saved payment methods without incident, but at least one reviewer reports their debit card being used for unauthorized purchases after being saved to their DoorDash account. This is a serious claim worth weighing if you're deciding whether to save a card versus entering payment details for each order — and it's a good reminder to monitor your statement regularly regardless of which app you use.
someone stole my debit card off this app and went on a shopping spree with my new paycheck
16
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of DoorDash: Food, Grocery, More, not editorial opinion.