DoorDash: Food, Grocery, More — FAQ

Lowering my previous review to 1 star. I reached out for a refund because a restaurant gave me a completely different thing than what was ordered and DoorDash said "we don't see an issue, no refund." What?! I tried following up and could not get through the AI-driven automated BS. Moving into a different app from now on.

I placed an order and I didn't receive an item and when I filed a complaint they offered less than the cost and then told me a Manager would reach out. I never heard from anyone and I just got notified that my refund was denied. I have over 10 friends that say they're leaving Doordash for this exact reason. Uber doesn't rob you like this company. I think the company attacks you if you make a complaint

Doordash customer support is horrible and inept. My order for $40+ was not delivered. The dasher added some random picture and marked the order as delivered. Dasher did not respond to call or message. Doordash customer support has a ridiculously stupid chat agent IRIS that can never help anyone. The human agent offered by $6 as the max refund that the compensation team approved for this order. Why would I pay $40 for food that was not delivered. This is in spite of me a dashpass user. Never agai

DoorDash gets paid from every direction—stores and restaurants pay fees, customers pay HEAVILY inflated in-app prices PLUS delivery AND service charges, and drivers still depend heavily on tips. Grocery items can cost nearly twice as much as the exact same products in the store. Even customers who pay annually for DashPass specifically to avoid fees are still charged additional “discounted” fees. Customers and merchants pay more, drivers get too little, and DoorDash keeps collecting. I’m done.

the app used to be great, but now everything is being charged double what the actual order is costing. I am trying to place an order and with the delivery fee and everything it is $61 and some change. If I were to order in the store it would be half that, not even restaurants that do delivery make their food cost double.

This app upcharges for items and the service is really expensive just for the order to get messed up anyways, my last order every single side was missing and I payed alot of money in fees to get it just to not get most the food and get a partial refund in credits, as soon as I use those credits im 100% done with this app. its just not worth it at all, I mean 51$ for an order that would otherwise be half that price? absolutely not.

DashPass membership is becoming less worth it as time goes on. Several restaurants that are not even part of the DashPass! On top of that, if the restaurant messes up your order, you're not going to get a full refund. I've canceled my membership and I'm going to limit DoorDash to maybe once or twice a month. Beyond that it's not worth it. If you have extra money to throw away and you use Lyft rides a lot then it might be worth it. Even then the deals are a false illusion

don't ever subscribe to dashpass, they will not allow you to cancel, only can cancel auto-renewal. they jack up the price of every item, they charge you multiple fees, some places even charge a delivery fee when you already pay for dashpass, and they also want you to pay their drivers. the app doesn't work right nondescript error messages, no customer service, failed coupon codes... nothing about this company is good. skips words while typing reviews. can't contact support (spinning wheel nothin

they don't even MENTION service fees when they get you into dashpass. good thing. Mine was only one dollar because i'm not signing up to save on delivery fees plus slipping in a service fee up to5 dollars means i'm definitely gonna cancel before the thirty days. also, my total for the food was fifteen dollars and it defaulted to a four dollar and fifty cent tip. that's thirty percent. I adjusted it to reflect twenty percent. stop the shenanigans.

No screen to ask the user "Are you sure you want to purchase dashpass?" you just get automatically signed up when you hit the big dashpass button.

they charged me 10 dollars for a subscription I both cancelled and still charged me after I deleted the app

I have never intentionally signed up for dash pass, but have paid for it twice, $96 for a service we use less than once a month. My boyfriend used his card on my doordash account, I placed the order and did not see anywhere I was authorizing more than $3.33 for an order to Wendy's, which I had a gift card to pay and only needed the delivery fee. I agreed only for the $3.33, they will not refund it!! I want a refund

Its gone downhill so much, most of the time either have an issue with the order or the dasher. You pay extra to have your order rushed and it takes twice as long for people to pick up. Canceled after waiting 2 hours. Customer service is terrible and the prices have gotten so expensive. Dont recommend.

Doordash is a good idea but the way it works absolutely sucks. Everytime i order the time im supposed to get my food always changes It comes at least 20 or 25 min after im originally supposed to get it and the driver always has 2 or 3 stops they have to make before they bring my food and by the time I get my food its freaking cold.

Absolutely hate doordash now. Over priced and always receiving food so much later than projected. I'm waiting for someone making THREE other stops before me? I schedule a specific time frame for a reason. Uninstalling this trash app. I've been trying to just deal with it, but I'm done. This is insane!

Drivers don't read the instructions for contactless delivery past "leave at door" so my deliveries for my backdoor basement apartment constantly get left on my upstairs neighbors front porch, or even the next door house, despite explicit instructions to the contrary. It's absolutely ridiculous and it's very difficult to rate the driver instead of the business I got delivery from.

Don't follow instructions left for them, don't answer phone calls and my orders been left at several diffent addresses. Refuse to refund or compensate me for the wrong item they constantly drop off. Item should be refunded if out of stock yet they pick whatever they want. Door DASH said they gave no options to rectify the situation as they have credited me in the past! STOP GIVING ME AN ITEM I DIDN'T ORDER AND IF OUT OF STOCK SHOULD BE REFUNDED! Canceling my membership!

I have gotten to the point I want to delete this app I get bad delivery drivers that don't follow my directions of what to do when they get to my home or even my work. I am not impressed with the upcharging of menu items and even though I got dash pass I compared the price vs Uber eats I get a better deal there . the amount of times I had this app crash is ridiculous

customer support has turned into what really looks like a bunch of AI generated slop responses that never get you any help unless it fits their extremely strict guidelines. I bought a vanilla shake. it was for a friend. when the order arrived after zero contact from the store or driver, we opened the bag to see two chocolate pies. what are we supposed to do with this and why did I receive it? but what's more important is that I did not get a refund after waiting nearly an hour for no "support"

Frequent issues with app. Also, orders from multiple restaurants with missing items, and to report this they require a photo. How do you take a picture of a missing item? Just take a picture of empty air? Customer support is almost hilarious in how bad it is, speaking to someone there and they have no idea how to fix anything. Save yourself the hassle and money and go with anything else, really any option is better than DoorDash.

Impossible to get in touch with support.

don't ever subscribe to dashpass, they will not allow you to cancel, only can cancel auto-renewal. they jack up the price of every item, they charge you multiple fees, some places even charge a delivery fee when you already pay for dashpass, and they also want you to pay their drivers. the app doesn't work right nondescript error messages, no customer service, failed coupon codes... nothing about this company is good. skips words while typing reviews. can't contact support (spinning wheel nothin

Errors out with every attempt to purchase, express deliver option also broken and unselected itself every time it's chosen.

Two orders in a row showed choices I did NOT MAKE. I never choose mayo because I'm allergic but now I'm stuck with food I cannot eat because the app added mayo to my item.

Drivers are rude more often than polite. The food always arrives cold. My last order I got Subway because there was a promotion for a buy 1 get 1 free 6" sub. Without delivery because I picked it up. If I didn't use DoorDash, the footlong of the same sub would have been cheaper, with no deals. This app is poor quality and quite honestly just a scam. 0/10 Would not recommend. I deleted the app instantly in the sub shop. Terrible.

sneaky tactics used! the extra fee for priority delivery IS NOT GUARANTEED. if you ask your washer about priority delivery, they may not have it on their end. also be weary of "buy 1, get 1 free" deals. sometimes different sized items are treated with an add on price difference. small item for $5 may be $8 in a medium. since the $3 is treated as an add on, THEY WILL NOT COVER THE COST DIFFERENCE. depending on the size and $ of the item, it really may be a "buy 1 get 1 50% off" deal in disguise

I just got scammed twice on the buy $50+ and get $10 off deal, And twice they said they were out of stock one item which comes to $49. isn't that a coincidence. I'm gonna go Uber next time.