Why are recent Hungry Howies reviews saying the app is not working after the update?
Recent reviews strongly focus on a new or recent update. Reviewers who had used the old app say the update made the app harder to use, broke ordering, changed the interface, and in some cases made the app feel unusable. There is at least one positive review saying a later update fixed a previous issue, but the dominant complaint in this review set is that the redesign made the experience worse.
Terrible now. i never have left a review on anything in my life. the new update to this app made me need to give this app 1 star. it wants me to log in like 10 times, when you build a pizza you need to scroll forever to select your toppings, crust, add-ons when before they were separate steps and separate pop ups. way more convenient that way. idk why you guys changed your app, it was perfect before.
App was amazing but what ever they did recently they ruined it.
The latest update fixed my previous issue. So far, so good.
reviewers mentioned this in the last 60 days
Can you order pizza in the Hungry Howies app right now?
Many recent reviewers say they could not complete an order in the app. Reported problems include the order button not appearing, checkout not accepting the order, the app redirecting to a browser or website, and orders not reaching the restaurant. Some users say they used the website, called, or ordered in the store instead.
Loved the old app. Don't like the new one. Couldn't figure out how to order through the new app. Had to use the website to order.
This update made the app unusable, at first the button to actually order wouldn't appear and after uninstalling and reinstalling the app it did show up but it forced me into an internal browser and made me log in a second time (I had already logged in after reinstall)
Failed to place order Ordered on the app, waited, called store. no record of the order complete WASTE OF TIME. JUNK APP, and zero notification
reviewers mentioned this in the last 60 days
Why does Hungry Howies keep making me log in or create a new account?
Login is one of the clearest complaints in recent reviews. Users report being signed out repeatedly, being asked to log in more than once, being unable to use an existing account, needing to create a new account, or getting locked out while trying to check an order. Several reviewers specifically say the app and the ordering page behave like separate logins.
I am suddenly unable to log into the app despite being able to log into their website.
The update is a major downgrade to the old app. You have to log into the app and then log into an iframe page to order pizza. Better off not having the app and just using the website.
Won't let me in and wont let me change my password, every time I retry it says my account is locked! Im looking for my order cause the place said they never got it. I never got an email and I cant even check the app because IT WONT LET ME IN
reviewers mentioned this in the last 60 days
Is Hungry Howies just opening the website inside the app?
Reviewers repeatedly describe the current app as a wrapper around the website or an in-app browser rather than a native ordering app. They say this causes extra sign-ins, missing saved information, redirects between the app and website, and a less convenient checkout experience.
Reworked the entire app to just use the website within the app instead of the nice built in app. This means signing in every time you order, not being able to track your order if you close the app, etc. Not only that but they removed rewards
why would I use the app if it's just going to open a worse web browser? Removing rewards with no replacements or heads up is trash too.
absolutely pointless "app". Just loads the website inside a dedicated "app" Don't waste your phone's space.
reviewers mentioned this in the last 60 days
What happened to Hungry Howies rewards and points in the app?
Recent reviewers say rewards were removed, lost, or became hard to access after the app change. Some mention losing points or redeemables; another says a free pizza loaded on the account could not be found. The reviews do not give a reliable fix, only that users were frustrated by missing loyalty value after the update.
Lost my rewards in the new update! didn't get reimbursed for my loyalty, Deleted my account, and made a new one that won't let me make a order. I feel unfairly treated as a long time customer.
Reworked the entire app to just use the website within the app instead of the nice built in app. This means signing in every time you order, not being able to track your order if you close the app, etc. Not only that but they removed rewards
almost didn't order. nothing was right and lost all my customer points and redeemables
reviewers mentioned this in the last 60 days
Are Hungry Howies app payments and saved cards working?
Payment reviews are concerning. Users report saved card information disappearing, having to re-enter card details, transactions being denied, orders failing after money was debited, and an order being paid for but not showing in the app. If you use the app, the reviews suggest checking that the store actually received the order and watching for payment confirmation.
lazy app. just loads an iframe. doesn't meet accessibility standards for mobile, if you try to hit the accept terms on the checkout page, you're likely to instead open the privacy policy, which then will make you to re-enter all of your credit card details yet again. survive that checkout process? then it will deny the transaction repeatedly despite reopening the app and checking your details twice like Santa Claus. does not remove trailing white space from names either
new app is such a pain and I just paid for a pizza and it isn't showing in my orders.
Frequent payment issues - money is debited but the order fails and I have to wait x amount of days to get my money back.
reviewers mentioned this in the last 60 days
Do Hungry Howies coupons, deals, and promo codes work in the app?
Several reviewers say coupons, deals, or promo-related features did not work as expected. Complaints include a coupon or deal not applying, repeat last order not applying an active discount, promo codes being removed, and a bundle deal showing confusing extra topping charges.
Layout of the new app is not great. You go to make a pizza off of a coupon/deal and it doesn't even apply said coupon/deal to it. Why change the app when there was nothing wrong with it before?...
Why with the update did you remove the ability to stay logged in? If I ever want to order pickup I now have to log in, EVEN IF I'm ALREADY logged into the app... You downgraded the app. Thanks. 😐 (Also why does "repeat last order" still not apply previously used coupons//discounts that are still currently active? I literally order the same thing time after time and can't use that feature unless I want to spend an additional 15$...
Why did you change your app? it's absolute trash now. so glitchy and there are all kinds of confusing errors. like when you try to order the twenty two bundle deal and it says it only includes sauce and mozzarella, and it shows additional charges for toppings, even though it clearly says on the deal "two one-topping pizzas"
reviewers mentioned this in the last 60 days
Does the Hungry Howies app have store, location, or delivery problems?
Some reviewers report location and store-selection problems. Examples include the app changing the selected store, not showing a nearby store, failing to find the user’s current location, not showing a menu for the chosen store, and delivery-related frustrations such as missing apartment-number handling.
app doesn't order takes to website and then changed store I picked on its own
update: The literal hungry Howie store I'm parked in front of doesn't exist in hungry Howie app. also my account no longer also the account that took me forever to make no longer exists. MADE NEW ACCOUNT JUST A WEEK AGO. NOW MY PASSWORD IS NO GOOD? I JUST MADE THIS ACCOUNT. HOW IS IT NO GOOD. DONE WITH HOWIES. DON'T DESERVE MY MONEY OR ANYONE ELSES. I JUST WANT TO ADD A DEFAULT STORE TO GET MY FOOD. WHY IS THAT SO HARD? GIVE ME A MAP AND LET ME POINT AT THE STORE I WANT TO ORDER FROM.
I click current location, your map can't find my location. I'm literally right next to a hospital in a main established neighborhood, does your software team just rob people? your menu doesn't show up on carry out or delivery and I'm quite literally 5 minutes away from your closest location. Guess I cannot buy a pizza.
reviewers mentioned this in the last 60 days
Is the Hungry Howies app hard to use or poorly designed?
Reviewers describe the newer interface as cumbersome, confusing, and less accessible than before. Specific complaints include excessive scrolling while building a pizza, barely legible checkboxes, checkout elements that are easy to mis-tap, and a general feeling that the app became a cheap-looking web page rather than a usable mobile app.
lazy app. just loads an iframe. doesn't meet accessibility standards for mobile, if you try to hit the accept terms on the checkout page, you're likely to instead open the privacy policy, which then will make you to re-enter all of your credit card details yet again. survive that checkout process? then it will deny the transaction repeatedly despite reopening the app and checking your details twice like Santa Claus. does not remove trailing white space from names either
Terrible now. i never have left a review on anything in my life. the new update to this app made me need to give this app 1 star. it wants me to log in like 10 times, when you build a pizza you need to scroll forever to select your toppings, crust, add-ons when before they were separate steps and separate pop ups. way more convenient that way. idk why you guys changed your app, it was perfect before.
Imagine sending someone a survey, you waste your time filling out the survey, and they send you a coupon for carryout. You never order carryout, so its a useless coupon and a worthless gesture. No spot to put an apartment number, so my phone rings all the time when ordering. UPDATE: The new app pales in comparison: constant failures, barely legible checkboxes, no saved login, etc. Uninstalling after the pizza arrives.
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Hungry Howies, not editorial opinion — read the full report for the complete teardown.