Is HelloFresh a scam?
HelloFresh is a large, real meal-kit delivery company, but recent reviewers describe real financial harm — orders charged for and never delivered, refunds refused, and subscriptions reactivated without consent after cancellation. These read as billing and customer-service failures rather than the company vanishing with people's money, but the pattern of charged-and-never-received orders described by reviewers is serious enough that anyone signing up should watch their bank statement closely.
scam scam scam!!! dont try this app. Even you want to check their meals, manus you need to provide card details including CVC number and it hold your balance depending on your already chosen items. even you cancelled at the same time. perches has already been done. tried to rech customer support by calling, emailing no response.
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reviewers mentioned this in the last 60 days
Is HelloFresh legit?
The service itself is legitimate and widely used, but reviewers describe practices that feel deceptive in the moment — being charged the full price after a discounted trial, orders placed automatically after a cancellation, and a cancel flow that's deliberately hard to find. Whether HelloFresh is worth using depends less on whether it's a real company (it is) and more on whether you're prepared to watch your account closely and push back if a charge or order looks wrong.
Order if you want them to steal your money. I ordered and paid for a box to be delivered on July 26th. I paid $70 for this box I was notified it would be delayed by 2 days. Now I'm told, it's just not coming. I never received a box and they refuse to refund me!!! this is literally fraudulent theft. hellofresh stole my money and refused to give me the product or a refund!!! if I could give zero Stars I would. I have to contact my bank to reverse their charges
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reviewer mentioned this in the last 60 days
Why is it hard to cancel a HelloFresh subscription?
Multiple reviewers say there's no straightforward cancel button in the app, and that finding the actual cancellation flow requires digging through the Help Center or calling in rather than a simple in-app toggle. Several describe being nudged toward "skip a week" instead of an outright cancel at every step. If you want to cancel, expect to have to search for the option rather than find it on the main account screen.
They do that thing where there is no button to cancel your plan. Otherwise it's not bad, but that alone gets you 1 star.
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reviewer mentioned this in the last 60 days
Does HelloFresh charge you after canceling?
Yes, this is one of the most serious complaints in recent reviews — several reviewers say HelloFresh placed and charged for a new order automatically even after they had cancelled all upcoming deliveries, and that customer support refused to cancel the order once placed. If you've cancelled and still see a box arriving, don't assume it's a one-off mistake; multiple reviewers describe the same thing happening to them.
I had a very disappointing experience with HelloFresh. I cancelled all of my upcoming orders, yet HelloFresh automatically placed a new order on my behalf without my consent. I contacted customer support multiple times and repeatedly asked them to cancel the order, but they refused. What made the experience even worse was being told that the only way to stop receiving meal boxes was to completely cancel my account. They said that otherwise they would continue placing orders automatically.
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reviewer mentioned this in the last 60 days
Is the HelloFresh app buggy?
Yes, independent of the billing complaints, reviewers frequently describe the app itself as slow, prone to crashing, and losing selected meals or account settings, to the point that several say they now use the HelloFresh website instead of the app. If you're having trouble managing your weekly meal selections, you're not alone, and switching to the website may be more reliable in the short term.
The app is basically unusable. It refuses to load most of the time and crashes preventing you from doing anything with your order. You are far better off just using the website and uninstalling the app so it doesn't try and open it. On a side note, I have had delivery issues with food arriving late, salads being spoilt because they use for completely unknown reasons the UKs worst delivery company Evri! trusting fresh produce to a company that regularly fails timeslots and entire days is crazy.
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reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of HelloFresh: Meal Kit & Recipes, not editorial opinion — read the full report for the complete teardown.