Do I have to install PostNord: Track & Send Parcels to pick up a package?
Based on recent reviews, some users say they were required to install the PostNord app to pick up a parcel or open a parcel box. The complaints are not just about the app existing; reviewers specifically object to being forced into an app, account setup, Bluetooth, or smartphone-based pickup instead of receiving a simple code by SMS or email.
The Play Store description does list “Pick up parcels without a paper slip” and “Open parcel boxes” as app features, but the reviews suggest that, for some deliveries, users felt the app was the only practical way to get the parcel.
Forced download to recieve my package. Unnecessary apps are the worst.
I had to install this app solely to open a parcel box, to receive a packet that for some reason wasn't delivered to the destination as postnord was paid to do. I installed, opened, uninstalled. One word: pointless.
To open a locker, I needed to register and download this app. Terrible. This could be done with a code. I hate this kind of digital bloat, where I am forced to get an app that I only need for one time use. I will not use Postnord again for this reason.
4
reviewers mentioned this in the last 60 days
Why does PostNord: Track & Send Parcels require an account, Bluetooth, or a smartphone for pickup?
The app description says users can create an account, have parcels added automatically, share parcels with others, and open parcel boxes. The reviews do not provide an official technical explanation for Bluetooth or account requirements, but several users say those requirements made pickup feel unnecessarily complicated, especially for one-time use or for people without a smartphone.
If your main concern is privacy or accessibility, the review evidence is cautionary: users repeatedly ask why a PIN, SMS code, email code, or web-based locker opening is not enough.
The most inconvenient way to pick up parcels. Why do I have to install this app? Why does it need the Bluetooth connection? Why to I need to create yet another account to get my parcel? What if I don't want it or do not have the phone? What if I need to pick up my wife's parcel? All the worst decisions that could be made were made.
I won't have a smartphone in the future so restricting package pickup to using an app with Bluetooth and location is ridiculous. What about the elderly who don't know how to use these things? Give me a PIN like any other parcel locker. The bot is useless, too.
I need this stupid (and often crashing) app AND I need to register to receive a parcel I've been sent, otherwise the parcel is Postnord's hostage. I don't want this app, and when ordering the parcel, I was not told of this requirement. This is a stupid concept made for harvesting cusotmers' data. From now on, I will not order anything from Postnord, because I don't want this app. Yet it is forced upon me.
4
reviewers mentioned this in the last 60 days
Does the chat support in PostNord: Track & Send Parcels work?
Recent reviews are strongly negative about chat support. Users report the chat loading forever, failing to send messages, freezing when escalation to a human is offered, or routing them through an AI bot that does not solve the issue.
There is a small amount of mixed feedback: one reviewer says the bot chat is “50/50” but more interactive when available. Still, if you need urgent help with a stuck parcel or failed delivery, the reviews suggest the in-app chat may not be dependable.
Almost no options to change delivery date. My deliveries don't always shows. Support says one thing. Result is totally different, not trustworthy, badly organised deliveries and not eco friendly. I can also guess that it is also bad work environment. I had to cancel my plans twice because delivery department ignored what was agreed with support line. additionally the app does not function as it should, chat does not load and does not allow me to send any messages.
det er næsten umuligt at komme til at snakke med et menneske. tvunget til at sidde med en chatbot der bare gentager sig selv, og når den endeligt giver muligheden for at viderestille til et menneske, fryser chatten og alle beskeder kan pludselig på mystisk vis ikke gå igennem.. hvis man endelig bliver kontaktet af kundeservice, så lukker de chatten hvis du ikke svarer indenfor for et minut og så kan du da ellers prøve at få chatten til at virke for at start helt forfra. sker hver eneste gang.
Appen saknar säker inloggning med BankiD och därmed förmågan att ge proper information samt möjligheter att påverka leveranser som är påväg. Annars är den okej Lite ny feedback visa BankID funktioner har dykt up väldigt användbart! botchatten är alltid en 50/50 om den funkar eller ej botchatten är alltid en 50/50 om den funkar eller ej dock men den har blivit mer interaktiv när den väl är tillgänglig.
4
reviewers mentioned this in the last 60 days
Is tracking in PostNord: Track & Send Parcels accurate?
Tracking feedback is mixed. Some reviewers say the app shows the right information and works well, while others say parcel progress is slow to update, tracking is buggy, or a parcel still shows as in transit after it has arrived.
So the app may be useful for basic tracking, but recent reviews do not support relying on it as the only source of truth when a delivery is delayed, missing, or already delivered.
Epic app always show the right information and works when I click a link in my email.
Slow to update in letter/parcel progress. Generally poor costumer service but there are few alternatives in Sweden.
tracking should work nicely in theory but it doesn't. was waiting for 2 packages, one home delivery, one to a pickup location. the home delivery arrived, the app says it's in transit 2 days later. the other one is still in transit, 5 days after it arrived at the local airport. chat is not working, robocall says the same things as the app. great use of implementing useless ai that doesnt solve anything
3
reviewers mentioned this in the last 60 days
Can I change delivery date, redelivery, or pickup point in PostNord: Track & Send Parcels?
Reviewers report problems with delivery controls. Complaints include few options to change a delivery date, a “change delivery” button that does not work after a failed delivery, and parcels being sent to inconvenient pickup points even when other locations appear to be nearby.
The app description says users can choose how they want some home deliveries in Sweden and Finland, but the review evidence suggests those controls may not be available or reliable for every parcel.
Almost no options to change delivery date. My deliveries don't always shows. Support says one thing. Result is totally different, not trustworthy, badly organised deliveries and not eco friendly. I can also guess that it is also bad work environment. I had to cancel my plans twice because delivery department ignored what was agreed with support line. additionally the app does not function as it should, chat does not load and does not allow me to send any messages.
Whenever a delivery fails, the "change delivery" button never works to request a new attempt. Also, the Customer support chat button in the parcel details page opens an empty loading page that never loads. Everytime I have to actually call customer support. They're always really nice and helpful, but it's really a hassle. Please make the app useful instead of a hindrance in PostNords service.
The app itself is okay but doesn't offer any other services lile switching pickup point. Whichever pickup point I choose near me, it just keeps delivering to that one pick up box that's only convenient if you have a car. Mind you, there are 4 different pick up points near me, I just don't believe that all of them are full. And if they are, just let me choose where I want it delivered instead (like Posti app, can't believe Posti does anything better). I will just avoid using Postnord from now on.
3
reviewers mentioned this in the last 60 days
What if PostNord: Track & Send Parcels does not show the button to open a locker?
Several reviews describe exactly this failure: the app says a parcel is ready, but the option to open the box or locker is missing. Reviewers say this can leave the parcel stuck when customer service is unavailable or shop staff cannot help.
The reviews do not give a reliable in-app fix. One reviewer says the likely fallback is calling a helpline, but other reviews also complain that support and chat can be hard to reach.
says parcel is ready for collection from box. no option to open it. customer service not open. staff in shop unable to help. my stuff is stuck on a box with no way to open it. useless.
Doesn't show me the button to open the locker so I can't pick up my package.
why do I need to download an app to receive a parcel from a locker. It worked, but I know for a fact there will be times when the app, internet, Bluetooth or smartphone wont work, after which I guess I have to call a helpline. All of this to not have a coded locker or even just a web based solution to open the locker. Just another pointless app collecting my personal info on my phone that I use once a year.
3
reviewers mentioned this in the last 60 days
Why can’t I log in or verify my account in PostNord: Track & Send Parcels?
Recent reviews report login and verification failures, including validation codes that do not arrive, email login codes that do not work, MitID verification problems, and repeated login errors. The reviews do not contain a confirmed workaround.
Because the app is sometimes required for parcel pickup, these login issues can be more serious than a normal app bug: they can block access to a delivery.
Appen plejede at virke fint, men af ukendte årsager gider den ikke sende den valideringskode der skal til for at logge ind. Den kommer hverken i almindelig indbakke eller i spam... Godt nok træls, for det er ellers en udmærket app.
login code that is sent to mail (may be unavailable from phone) doesn't work. Repeatedly.
very useless app. It's impossible to verify your account with mitID and is also impossible to reach someone through the support area.
3
reviewers mentioned this in the last 60 days
Can I send parcels or buy postage with PostNord: Track & Send Parcels?
The Play Store description says the app can buy postage in Sweden and Denmark. Reviews provide limited but important caveats: one user says sending to the United States was not possible in the app even though it worked on the website, and another reports a MobilePay payment redirect problem.
If you need to send internationally or pay in-app, the reviews suggest checking the website as a backup rather than assuming the app flow will work.
Unable to send to the US (United States) from the app. Sending there on the website works fine. Otherwise functional.
Jeres amatør-app redirecter til localhost, når man betaler med mobile pay
1
reviewer mentioned this in the last 60 days
Is PostNord: Track & Send Parcels a good app when it works?
There are positive reviews saying the app is intuitive, clean, reliable, and useful for parcel tracking. That means the app is not universally broken for every user.
However, the recent review pattern is sharply split: basic tracking and interface can work well, while support chat, forced pickup flows, locker opening, login, and delivery changes are common sources of frustration in the supplied reviews.
the app is intuitive and works really well. I am fully satisfied.
Clean & proper interface.
A very reliable and intuitive postal service app.
3
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of PostNord: Track & Send Parcels, not editorial opinion.