Why is the IndiGo Flight Booking App so slow or not working?
Recent reviews describe the IndiGo Flight Booking App as slow, laggy, stuck, reloading, crashing, or going blank. The complaints are not limited to one screen: reviewers mention problems while opening the app, booking, logging in, using web check-in, and trying to access travel details.
If you are considering installing it, the reviews suggest you should not assume the app will be dependable at time-sensitive moments unless you have a backup way to access your booking or boarding pass.
Everytime it keeps reloading. doesn't give option to add boarding pass to apps like apple wallet or Google wallet. Just when needed at the airport the app keeps refreshing everytime and today I couldn't show boarding pass to the security because when I click on view boarding pass it takes me to the web check-in page even after I checked in. I couldn't find any other way to open the boarding pass. Worst experience when needed the most. 2026-08-11: Pathetic app experience. Doesn't deserve 1* too
The slowest and dumbest app ever built on universe, I don't know how they are operating an airline
Has now become unstable. Hangs, goes blank, would not recover, can not book. Does not work with Android 13. Does not go beyond the first page option to continue with phone number.
reviewers mentioned this in the last 60 days
Can I log in to the IndiGo Flight Booking App, or are OTP errors common?
Login and OTP failures are a recurring theme in the reviews. Users report being logged out repeatedly, OTPs not arriving or being rejected, and the app showing “something went wrong” after OTP submission.
The reviews also criticize the need to sign in frequently on the same phone. For a travel app, that matters because login problems can block access to bookings, check-in, boarding passes, and BlueChip features.
INDIGO SUCKS! I wish I could rate with -5. Their development team does NOT know how to code. The OTP system is intermittent. The app randomly logs you out. DO NOT BOOK ANYTHING WITH INDIGO! The company and app are horrible and the support is nonexistent. Indigo should be ashamed of both. Track your chats, emails & phone calls. Update: This app and the company ARE THE WORST! I cant get them to send me an invoice OR be able to get support. The website doesn't let me to save or fetch an invoice.
Everytime I login , after submitting otp, it says something went wrong. Bad user login interface, atleast give finger sensor login, everytime login provide otp and eventhough after that not able to sign in
can never log in always show something went wrong this happening for the past 3 months
reviewers mentioned this in the last 60 days
Can I book flights reliably in the IndiGo Flight Booking App?
The reviews raise serious reliability concerns around flight booking. Reviewers say they could not book tickets, could not select dates, had the app restart during booking, or had child and round-trip booking flows fail.
There are also complaints about payment being deducted while the booking failed, or a booking completing without a PNR. These are the kinds of issues that can make users choose another booking channel even if they still fly IndiGo.
Unable to book tickets via app. can't select dates, the app hangs after moving a month. a simple date selector can't even operate
it keeps restarting in the middle of booking a trip. I logged into the app and when trying to see last trips it takes me to login webpage again!!
don't book mangalore Bangalore flight payment will deduct and it will failed look like trick for them to make more money in same day booking no proper customer even nodal officer email id no one respond
reviewers mentioned this in the last 60 days
Does the IndiGo Flight Booking App increase prices or add unexpected charges?
Several reviewers allege that prices or final payable amounts changed unexpectedly during booking. Others complain about paid seats, being asked to pay again, higher-than-expected fares, and IndiGo Lite pricing. These are user allegations from reviews, not independent proof of how IndiGo prices tickets.
For a prospective user, the practical takeaway is to review the final fare, baggage, seat, and add-on charges carefully before paying, especially if the app reloads or you restart the booking flow.
dynamic pricing is a fraud by them , price reduced by 40% after i booked for a group booking
I am very disappointed with my experience. I had already paid for my seat during the flight booking. However, during web check-in, my seat was removed from the backend, and I was asked to pay again to complete the check-in. Customer support also confirmed that the seat had been removed from the backend, but still asked me to pay an additional amount. This is unfair, as the issue was not caused by me. I request IndiGo to improve its system and avoid charging passengers twice for the same service.
Indigo lite price is not less, they made normal ticket with 15kg bag much more costly
reviewers mentioned this in the last 60 days
Does web check-in and boarding pass access work in the IndiGo Flight Booking App?
Reviews suggest web check-in and boarding pass access can be unreliable. Users report check-in errors, being redirected back to web check-in after already checking in, difficulty finding boarding passes quickly at the airport, and no easy way to save the pass to wallet apps or view it offline.
This is one of the highest-risk complaint areas because it affects airport entry and security checks, not just general app convenience.
Everytime it keeps reloading. doesn't give option to add boarding pass to apps like apple wallet or Google wallet. Just when needed at the airport the app keeps refreshing everytime and today I couldn't show boarding pass to the security because when I click on view boarding pass it takes me to the web check-in page even after I checked in. I couldn't find any other way to open the boarding pass. Worst experience when needed the most. 2026-08-11: Pathetic app experience. Doesn't deserve 1* too
I need to navigate 5 screens before I can see the boarding pass. how am I supposed to do it when I'm being asked at different gates in the airport. why can't you have one place where I can find my boarding pass? please do not ask for more details as I'm sure you know what I'm talking about.
Data hungry app. Doesn't work on Slower data connections when you are away from Metro's or roaming. Doesnt even show your Boarding pass offline. Unnecessary Deals & Sightseeing booking options loading the app. There are so many better & lighter Airline Apps by others which Indigo needs to learn from. The current version is useless for a regular traveller.
reviewers mentioned this in the last 60 days
Does the IndiGo Flight Booking App show upcoming trips and PNR bookings?
Reviewers report that upcoming trips, checked-in bookings, and PNR lookups do not always appear correctly in the app. Some say they repeatedly add trips, enter PNR details, or complete check-in, only to find the booking details missing later.
If you install the app for trip management, the reviews suggest keeping your PNR and booking emails accessible outside the app.
Half the time you won't find your upcoming trip in the app. Even if you checkin on app by putting Pnr number and boarding pass is issued, the details will not be available on the app for further use.
I am unable to find my booking using PNR and Last Name / Email ID. Bug in one of the most important feature
Horrible app, Poor ease of navigation. Log out's automatically if not opened in a week. Saved an upcoming trip, 5 days before web-check in with Bluchip ID, but app shows no upcoming trip. Dumb app.
reviewers mentioned this in the last 60 days
Does IndiGo BlueChip work in the IndiGo Flight Booking App?
BlueChip-related reviews are mostly negative in this sample. Users mention problems claiming coins, retro claims not working, membership IDs not being recognized, and the app crashing or failing when trying to add PNR or frequent-flyer details.
The reviews do not show a clear workaround. They do suggest that BlueChip users may face extra friction if their trip was not booked through the app or if they need to claim after travel.
It keeps restarting and loging out while you are on the app. The point/chips cannot be used directly during the flight booking and also the option of adding PNR details for post flight claim doesn't work at all.
Returning to India after 3 years and the app is still the worst flight app on the go. It does not recognise my blue chip membership ID. 35 minutes to pay for my seat change. Link to UPI payment doesn't work. Having to enter my PRN number every time to retrieve my booking. I can't understand why it doesn't save any of your details. Pop up sds are very annoying.
Bluechip is of no use if you dont book through the app. worst policy
reviewers mentioned this in the last 60 days
How good is IndiGo Flight Booking App customer support and refunds?
The reviews that mention support are sharply critical. Reviewers complain about an unhelpful AI chatbot, email support not replying, difficulty reaching a person, calls being cut, and refund delays or lack of resolution.
This matters because several app problems described in reviews involve payment, PNR, check-in, seats, invoices, or refunds—situations where users need support to resolve an issue quickly.
Cheap, Useless and pointless Ai chat bot. Customer service email, what a joke. If they don't know the answer or can't cut and paste the answer they don't reply
Pathetic app, half the important features won't work On top of it, they've made it so difficult to connect with a person on customer support even for unique or urgent requirements. Its all about increasing profit and reducing costs, even at the expense of the customer Really pathetic airline!
Worst Service, Don't book Indigo. customer care is useless. they cut the call after listening complaints and told they don't have resolution and no one to give refund.. kept waiting for 1 hour then told they are not staffed adequately. DGCA and civil aviation minister should cancel the license of indigo
reviewers mentioned this in the last 60 days
Can I delete my account or use the IndiGo Flight Booking App without giving a mobile number?
Two privacy and account-control concerns appear in the reviews: one reviewer says there is no simple account deletion button in the app, and another says the app demands a mobile number even when using it as a guest.
The review sample does not include an official resolution, so the safest reading is that some users have struggled to use the app without sharing a mobile number or to find account deletion controls inside the app.
There's no simple way to delete account. There's no button in the app which violates Google Play policies.
app demand mobile no even when using as a guest. major privacy violation. cannot be used without giving mobile no.
reviewer mentioned this in the last 60 days
Are there any positive reviews of the IndiGo Flight Booking App?
Yes, but the positive reviews in this recent sample are brief compared with the detailed negative complaints. One reviewer calls the app navigable and client-friendly, and another posts a favorable general comment about IndiGo as an airline rather than describing a specific app workflow.
Because the favorable reviews give limited detail, they do not outweigh the specific reports of login, booking, boarding pass, support, and BlueChip problems for users deciding whether the app will work reliably.
Wonderful App.Very navigable and client-friendly !
IndiGo is India’s largest and fastest-growing low-cost carrier, operating over 2,700 daily flights to 130+ destinations (domestic and international), since 2006. Renowned for its on-time performance and affordable fares, the airline operates a consistent, young fleet primarily composed of Airbus A320 and A321 aircraft🕊️
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of IndiGo Flight Booking App, not editorial opinion — read the full report for the complete teardown.