Is Traveloka: Book Hotel & Flight a scam?
The reviews do not support a simple claim that the whole app is a scam: some users say they book trips successfully and trust the app. But recent reviews do raise serious scam-like concerns around specific features, third-party services, refunds, and unclear policies. A cautious reading is that Traveloka can work for straightforward bookings, but users with changing plans, refund risk, or third-party pickups should be careful.
one of traveloka feature are scam
customer service susah dihubungi, supplier jemputan bandara atas nama java team melakukan penipuan dan traveloka tidak bertindak apapun bahkan setelah saya laporan melalui email, chat dan telpon.
Zero transparency & deceptive practice on refund. Paid Rp1,296,890 for a Batik Air ticket and cancelled within 72–4 hrs before flight (entitled to 50% basic fare under airline rules). Traveloka only refunded Rp212,503 (~16%). CS refused any adjustment, claiming it was a "special fare" subject to Traveloka's commercial policy over standard airline rules. Massive deductions with zero upfront clarity. Avoid booking here if your travel plans might change.
reviewers mentioned this in the last 60 days
Does Traveloka handle flight reschedules and airline schedule changes well?
Recent flight-change reviews are mostly negative. Reviewers describe inaccurate reschedule fees, long waits for ticket reissue, robotic or unhelpful support, late delay notifications, and cases where airline or passenger details caused trouble. If your itinerary may change, the reviews suggest checking airline rules directly and not relying only on the app flow.
A very poor & lousy service if there is any change of flight schedule. Very often the app gives inaccurate reschedule fees and the live support staffs seems like a group of very lazy people who even do not bother to read the difficulties raised by passenger after hours of effort spent to reach them. Inaccurate apps, and very lazy staff to support
worse apps. my ticket reschedule by the airline. I request reschedule a new time. The ticket issued so long to wait. until now no any update. At the app write take 60-120 minutes. but now I wait for 4 days no ticket received. The customer service not function at all. Just a robot.
Saya sangat kecewa dengan pelayanan Traveloka karena baru memberikan pemberitahuan delay penerbangan secara sangat mendadak, yaitu 10 menit sebelum jam keberangkatan semula. Hal ini membuat saya berniat mengajukan reschedule, namun opsi tersebut ditolak oleh sistem dengan alasan batas penutupan pengajuan adalah 6 jam sebelum keberangkatan sebuah kebijakan yang sama sekali tidak masuk akal mengingat informasi delay itu sendiri baru diberikan belakangan.
reviewers mentioned this in the last 60 days
How are Traveloka refunds handled?
Refund experiences look inconsistent. One reviewer says a refund from an airline was fast and fair, but other recent reviewers complain about slow processing, large deductions, unclear rules, no refund option after an app malfunction, or money not returned after a card issue. The safest conclusion from the reviews is to read the refund terms before booking and expect refund disputes to be difficult if plans change.
aplikasi yang cukup fair, pelayanan customer service sangat baik, proses refund dari maskapai juga cepat dan fair.
Proses refund lama banget. Udah seminggu lebih masih belum di refund2. terus potongan refund nya bisa nyampe 20% dari pembayaran. gila bgt sih. klo sebelah gk gitu :) udah nombok harus beli tiket baru karna kesalahan maskapai. trs sekarang harus nombok lagi karna refund nya kepotong 20%. gila sih.
cs sulit dihubungi kartu kredit terdebet 2x, transaksi yg berhasil hanya 1 kali dan sampai sekarang dana belum kembali. cs tidak bisa dihubungi
reviewers mentioned this in the last 60 days
Are Traveloka prices and promos reliable?
Reviews are mixed. Some users praise cheap prices, reasonable promos, best-price results, and transparent checkout pricing. Others say prices rise while searching, coupons fail in the app, foreign-currency payment can overcharge, or the same booking is cheaper elsewhere. For price-sensitive bookings, the reviews support comparing Traveloka with the airline, hotel, or another travel app before paying.
Friendly app with a reasonable price and a good promotion.
I use this for planning almost every trip. Booking flights and scanning for hotel deals is completely seamless, and the transparent pricing means no unexpected checkout fees.
Garbage local app. They claim you'll get a bunch of discounts by downloading it, but aftering wasting all my time entering all of my party's information for a flight, all 6 coupons presented on the website were declared invalid on the app. Don't pay in foreign currency or you'll be overcharged also, and there's no way to change currencies midway, you just have to re-install the app.
reviewers mentioned this in the last 60 days
Does Traveloka TPaylater work reliably?
TPaylater draws both praise and complaints. One reviewer says it makes booking smooth, but many recent TPaylater comments describe limits that cannot be used, sudden level drops, blocks or suspensions despite claimed on-time payment, and a disputed case where installments remained after an airline cancellation. Users considering TPaylater should treat its limit and repayment rules as a potential risk area.
Giving 5 stars to Traveloka’s TPaylater—it makes booking so smooth and hassle-free! Huge shoutout to PT Caturnusa Sejahtera Finance for trusting me with this feature. Love how it drives financial freedom and pushes us to step up, take charge of our choices, and enjoy life responsibly. Super grateful! ✨🎉
Jangan sekali kali coba pakai Tpaylater, punyaku lagi bermasalah. Beli tiket pakai Tpaylater 4,2 juta dengan tenor 1 tahun Ternyata tiketnya dibatalkan oleh maskapai.Harusnya sehabis refund clear.karena limit ga jadi dipakai, dan angsuran harusnya hilang.Ternyata angsuran msh harus byr 1 tahun,dan kalau di jumlah jadinya 2 juta.Padahal limit ga terpakai.Aneh.ga dibayar kena di BI Checking.Mau ga mau harus dibayar. Lunas aku Uninstall. Ga jelas. Aku pakai Paylater yg lain ga seribet ini. 🤦
Benefit paylater yang absurd. Paylater tiba2 diblokir dengan alasan pembayaran ada yang terlambat. Setelah diberikan bukti bayar yang tidak pernah telat, bahkan pembayaran lebih cepat, alasan berikutnya : kurang aktifitas pembelian dan pembayaran angsuran ada yang terlalu besar. Kalau aktifitas pembelian diperbanyak kan otomatis angsuran juga besar. Paylater kok kaya simalakama. Mending dihapus aja dah. #uninstall traveloka.
reviewers mentioned this in the last 60 days
Is Traveloka customer service responsive?
Customer support is one of the clearest complaint themes in recent reviews. Reviewers mention slow replies, difficulty reaching a human agent, chatbot answers that do not help, unanswered questions, and unresolved booking or payment problems. There is also a positive review praising customer service during an airline refund, so the experience is not uniformly bad, but the negative support stories are serious.
Repeatedly experienced issues when booking through Traveloka. One of the biggest problems is that Traveloka often registers its own email address with the airline instead of the customer's email. Their customer service experience is also frustrating. The chatbot frequently provides irrelevant or unhelpful responses, and it takes far too long to reach a human agent. Genuinely want to support an Indonesian-grown company, but unfortunately, the quality of the service has continued to decline.
pengalaman buruk dengan tim CS, membalas sangat lama dan bertele tele, itu pun jawabannya tidak lengkap, perlu ditanya ulang baru ada jawaban yang lebih jelas, tolong diperbaiki lagi ya sistemnya kalau tidak mau customer kapok dan pindah ke kompetitor.
customer service doesnt answer my question even though they say it's 24/7 and they prioritize their so called "customer service"
reviewers mentioned this in the last 60 days
Does the Traveloka app have bugs or update problems?
Recent reviews report practical app problems: update loops, failed Play Store updates, review pages that error or loop, slow performance, date errors, complaint pages that never load, and bookings where the selected date or item changes unexpectedly. Positive reviewers still call the app easy and fast, but the bug reports are specific enough that users should double-check dates, seats, invoices, and booking details before payment.
the app keep asking for update even though i already updated the app
aplikasi sering bug dan banyak lemot bahkan sistemnya juga sering kali bikin tanggalnya error
make another booking for my family, the date suddenly change to one week ahead, reschedule is waiting to long
reviewers mentioned this in the last 60 days
Can you trust Traveloka hotel bookings?
Hotel-related reviews are mixed. Some users say hotel booking is seamless or easy, but negative reviews describe a hotel room booking glitch, a property that did not handle late arrival and still appeared available, an invoice that did not match the paid breakfast option, and a complaint page that would not load after a bad hotel stay. The reviews suggest verifying room details, meal inclusions, arrival arrangements, and complaint options before relying on a booking.
Extremely disappointing experience. STRAITS QUAY WATERSIDE SUITES. We informed the property of our 10 PM arrival but received no response. Due to traffic, we arrived at 10:15 PM. We were told the owner had left, yet no one called or messaged us. When we questioned this, our call was hung up. We were then told the rooms were full, but 4 rooms were still listed on Traveloka. We had to book another hotel and reported everything to Traveloka with evidence. Unprofessional and poor communication.
tgl 22juli i pesan hotel grand kutilang. utk menginap tgl 23 juli. dengan breakfast 293rb dan tanpa breakfast 261rb. saya pengguna lama traveloka dan platinum. i byr 293rb tp yg muncul diinvoice hanya room only & i komplain ke cs travelokanya. dijwb dita+heny+sam cs traveloka dan mengecewakan. dan jawaban hanya copy2 tidak menjawab point hrg dan wkt kita byr sama tp fasilitas jadi berkurang. Atasan cs harusnya menghandel bukan hanya lempar ke team aja.struktur organisasi tdk berfungsi.
I booked a hotel through Traveloka that turned out to be an absolute disaster—terrible front desk service, filthy rooms with stained walls, and a strong smell of urine. When I tried to submit a formal complaint, Traveloka’s complaint page went into an infinite loading loop. I’ve tried countless times, but the page never loads. I have every reason to believe this system "glitch" is a deliberate tactic to block customer feedback and prevent us from speaking out.
reviewers mentioned this in the last 60 days
Do Traveloka payments and credit cards work properly?
Payment reviews include both smooth transactions and serious complaints. Positive users mention fast transactions, but negative reviewers report credit card payment failure, the app pushing a credit installment option, foreign-currency overcharge concerns, and a card being debited twice while only one transaction succeeded. If paying by card, the reviews suggest checking the final currency, payment method, and bank charge immediately.
good choice thank you so much for fastest transaction
gak bisa bayar pake credit card. saatnya beralih ke kai n agoda
cs sulit dihubungi kartu kredit terdebet 2x, transaksi yg berhasil hanya 1 kali dan sampai sekarang dana belum kembali. cs tidak bisa dihubungi
reviewers mentioned this in the last 60 days
Can you log in or switch accounts in Traveloka?
A smaller set of reviews raises account-access problems. One reviewer says switching accounts required reinstalling because the previous account stayed saved, while another says they could book and receive receipts but could not log in or view points with a New Zealand phone number while living in Indonesia. The reviews do not show a universal login failure, but they do flag account switching and phone-number compatibility as possible friction.
Tolong buat aplikasi ini mampu menggonta ganti akun, setiap kali saya harus ganti akun saya harus install ulang aplikasinya karena akun saya selalu tersimpan setiap logout (bahkan ketika saya memilih untuk tidak menyimpan akun) dan tidak diberikan opsi untuk login menggunakan akun lain.
I've spent a fortune this year with Traveloka, but can't seem to get logged in and have an account, and see what points I've accumulated. But we have found Traveloka easy to book with, and they always send receipts and flight info. Because I have a New Zealand cell phone number and live in Indonesia, I can't log in? Otherwise a great app to have. 😁
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Traveloka: Book Hotel & Flight, not editorial opinion — read the full report for the complete teardown.