App would not open told me I need to update it. when I updated it it still says it needs to be updated and will not open. Just updated again and it still won't open and this is 02/20/26. It's 06/22/26 and it still tells me to update it. 7/23/26 and it's still not working. 8/27/26. Same. Won't open. This is BS. Please get this fixed.

This app is still trash, and apparently will always be trash. Every single time they force an update I have to go into the app settings and clear cache and data or reinstall or I infinitely get stuck on "Looks like you need to update" screen. This is completely unacceptable to not care enough to make the app usable. If I could rate negative stars, I would.

App says it can't be used because there is an update. I go into the app store to update and it says there is no update. Repeat.

Can no longer use the app because I'm on android 11. Completely ridiculous to cut off access to account management because my os is a mere 6 years old. Really scummy.

application no longer works. android 10 not supported.

This app is no longer compatible with my device. Of the 165+ user apps on my phone, this is the ONLY ONE that no longer functions. I am very disappointed with Xfinity. This is a ridiculously foolish move on their part. I question their dedication to their customers. I'm using a Samsung Galaxy A50 with Android 11 OS. Since I can't use their app, I have no choice but to cancel my account and return all of their equipment.

This app is awful. You type in your bill and information and click make a payment and nothing happens. It's an endless loop. update. I just downloaded the new version of the app. now when I try to make a payment it says something went wrong please try again over and over and over. this app is horrible. you would think a tech company would do better than this.

i cant even pay my bill without getting 400 bad request or saying cookies header too large

keep getting an error message when I try to view my bill

Worst internet service and app is usless when internet is down, qs it works only when internet is good, which is useless if you want assistance or troubleshoot.

Keep loosing internet connection but app shows okay. App lies. Worthless AI run junk.

Outage map worthless... When there are problems, the Xfinity assistant is worthless, leaving you in loop going nowhere if your problem doesn't match narrow prompts. Shows wrong data for connected devices. Why does app ask if you want to open app when IN THE APP? System showed old Network IDs & kept telling me to activate gateway causing more problems. worked with old Network names. Shows wrong Windows data. Can't reach Support via web or phone because you can't get past their UNINTELLIGENT AI.

Don't waste your money on Xfinity. They're only "customer service" from their App is their stupid Goddamn AI of course because EVERYTHING has to have AI now. Save your money for a better Wi-Fi Service.

I keep trying to use the chat feature after the service keeps going out, but it doesn't work. I can see my submissions in the history, but nothing shows up in the live chat.

Unusable Garbage App. Want to manage your account? Sorry not working. Want to add services, move service, or cancel service? Sorry. Want to contact support? Here's an AI chatbot that will let you type out a message and when you hit send it deletes your message and doesn't even show up in your chat history. Want to log into your account? Nope. I'm so incredible frustrated and they don't even have a number to call for support.

Check Email fails, shows white page, no list of emails.

They took away the ability to check my voicemail off my t. V. So now I go through the app and now that doesn't work. The email doesn't load, and when you go to voice through the email screen that doesn't load, you get some prompts. That mean nothing, so it's impossible for me to get my email and or my voicemail, at this point. With prices going up, you think service would be better. More options would be available, but instead, they're subtracting them from my plan. It seems.

it's not loading my email. So far that's the only thing i've tried

Hello. Lately been having issues with App. Devices are NOT showing correct names or they are sharing the same Mac Addresses. This shouldn't be happening every time a Device connects . I have sent multiple feedbacks thru App. But nothing has solved this ongoing issue.

UPDATE: App still sucks! Half a Star. They moved port forwarding and now it makes no sense! POS! Just says ports, no internal or external. Then to make it worse the port forwarding is burried into the app settings. I knew I should of used my equipment instead.

Not working very well. Refesh times are very bad. Identifing devices is a challenge when the detail info of a device is not always correct. Upgrading gateways is not seamless, the past names for devices do not always port over. The new revision of the app does not work with Android 11, this is a scam for Xfinity to sell phones!!!!

Terrible app. not user friendly and very difficult to find what you need.

App sucks. It is not intuitive and you have to dig to find what you need. The search function is USELESS. I am currently looking for a new mobile provider. Comcast has the WORST customer service and it takes 30 minutes of AI trying to send you texts to even get a human that can answer your questations. I DO NOT RECOMMEND.

App works very smoothly. Service has gotten better. Easier to update plans and see bill and information about usage.

service can be shoddy quite often, in fact a lot more than they let you to believe. trying to receive credit for down service is a feat in itself. believe me, they have no problem charging you but when it comes to get credit they are terrible. most of the time you have to threaten to cancel service just to get it. channels are half decent, but you pay dearly. be sure to renegotiate contracts at end of term or you will be screwed on price. you never get full wifi speed as you are paying.

Horrible experience with Comcast. I tried to cancel my service, which I had to call twice for and they still charged me for the full following month. Their customer service is not only terrible, but incredibly time consuming and tedious. You have to talk to an AI bot before ever getting to a customer service rep and it often sends you to the wrong department. Find another internet option if you can.

The app and services failed me. Over charged, hidden fees, and customer services just tries to sell you things and not listen to what the customer wants.