Wayfair - Shop All Things Home — FAQ

I just deleted my glowing review of the Wayfair app. All I wanted to do was buy lamps and I was forced to update the app. I complied. The app wouldn't work. Not to be deterred, I uninstalled and reinstalled the app that I have been using trouble free for years and now it doesnt work at all. Guess Amazon has lamps, right? Or I'll drop by Home Goods tomorrow. Fix the app or lose more customers. Grrrrrr. 😠

updated the app. all I get is a blank purple screen and your logo nothing moves

Notice says needs to update. I did. Tried to open the app after update. Says I need to update. caught in a loop.

I have never had such a bad experience with an app. The payment almost never works and when you finally get through the order still can't go through. There are constant technical problems and glitches. Prices change after the glitches. Items leave your cart. Virtual help chat sends you in circles when you ask for a human wherein it asks for a phone number then says it is not a valid number, even though it is. No way around it. I don't know how an online store can have such a terrible app.

App won't let me purchase anything. Won't save my address and takes me in circles from the address page to the payment method page.

Checking out on the app does not work at all. You'd think a business who's primary purpose is to close sales would have the feature to actually purchase their stuff nailed perfectly. Yet they don't. And app prices seem to be different than if I log into the same item on a browser. Frustrating and horrible experience.

Consistently terrible app. Items don't load or images don't load. I always end up just going to the website

Every single items shows up as no picture available. I double checked if it needed an update, it did. So I updated it, closed and reopened the app, and still no pictures. I power cycled my phone, still no pictures.

The screen gets stuck. When I click on items in my cart or anywhere on the page, the items will not open up. I have to close out the app and try again and that doesn't even help most of the time. When this happens I become aggravated and shop at other stores for the same items that Wayfair has listed. This is a sure way to lose customers and/or interested parties. This app really needs maintenance.

great variety of products at great price 's I got a dog 🐶🐕 washing station and a hydraulic lift platform and a dryer system for $775.00 and elsewhere it was going to be $1,753.00 how can you beat Wayfair 's prices as they say Wayfair you got just what I need thank you Kelly Clarkson and Wayfair for their memorable commercial.

Lots of choices at fair prices

i was using my browser, put a cpl of things in my cart, a pop up appears, get 10% off in the app and free delivery. conveniently the code does not work for these goods, same ones from my other cart, from when the pop up appeared, and the free shipping is also not free for my area... so i downloaded their app under false pretence. now you lost a sale.

This app is as frustrating as the website. When you select filter lowest price to highest, it never does it. You are forced to look through expensive items. Obviously, this is by design and is terrible for customers. Then doing a search for duvet covers, they suggest they will allow you to filter the results, but they don't even have fabric type as an option. You can't say show me only cotton duvet covers least expensive to most. The prices for many items is outrageous too. Not a fan.

Not sure how people can rate this a good app? Cannot log-in multiple devices, mobile to desktop is a completely different experience. It doesn't show saved lists, it doesn't show anything between mobile and desktop. Logged into the exact same account and holding my phone right beside my computer shows different prices. One shows our points credit, the other shows $0 balance. It's insane how poorly optimized this app is from the two experiences when holding the device side by side, logged in.

App performance seems better since last update and no more filter issues as of 8/29/26.

Their products are of good quality, prices are great and delivery is quick and on time as promised. Easy to assemble if needed.

The Wayfair app showed my refrigerator as being delivered that day, so I stayed home waiting. No one notified me of any delay. I called Samsung myself and learned delivery had actually been pushed to November. If I hadn’t called, I would have kept waiting. Wayfair did refund everything, but the inaccurate delivery information and poor communication were enough that I won’t use Wayfair again.

We purposely picked a day for assembly and the soonest available was August 24th (today) only to discover that Wayfair had rescheduled thru Angi for August 22nd, which we knew nothing about. Just called Angi and now we have to wait until August 26th. Absolutely unacceptable and ridiculous. I received no texts about these changes only email. Not everyone stays on top of their email. Besides that, I signed up to be notified thru texts. Very disappointing. Now, we get to be inconvenience, again.

I don't typically leave reviews but I feel as if I had too for this time. To start off, the app is terrible and always seems to be glitching out. It can never properly load what you click on and requires you too close the app and reload the listed item multiple times. Also, my first ever purchase was incorrect and they tried fixing it by sending me it incorrect again with the same exact piece that was wrong for my couch set.

Guess I got screwed. I am in the process of putting an apartment together for my son. We purchased everything we needed before we started. Now it is time for me to do the cabinets, I open the box and it doesn't have hardware or instructions???? Mo problem I'll just chat with Wayfair but Wayfair says it has been to long to do anything about it. I will be closing my account I have havebl since 2017 because of this. Never getting my business again!Update: Promised a refund. Nothing! Lies!!

My experience with Wayfair has not been good. I purchased a king bed frame, pillows, and a mattress from Wayfair. All items were supposed to be delivered by October 10th. received a bed frame and pillows but instead of receiving my mattress, Wayfair sent me doggy training pads. I contacted them and they told me that they could get me a new mattress in roughly a week. Very unacceptable and when I asked for a refund they said it would take like 7-10 days. I will not order from them again

The app was easy to use. I only wanted to see what Wayfair had in recliners. They didn't have what I was looking for. I uninstalled the app, now I get slammed with email from Wayfair every day.

I want to unsubscribe from this app. I can't use my phone because Wayfair ads completely overtake my screen. I have bought a bunch of items from you, but NEVER EVER again. GET YOUR ADS AND APP OFF OF MY PHONE NOW!!!!!!!!

not so good, loads of spam and fishers resulted in use. I deleted the app

ordered a desk and added a £20 charge onto my order for some wayfair thing i didn't want and had removed but then it readded it to my order, but was able to cancel it luckily. not too impressed with it.

watch your order....they will add their rewards program without you knowing and charge you $30

Better than the website but glitchy. For some reason it doesn't recognise that I am a member so doesn't give me a discount at checkout, and bugs me all the time to join which I already have. Items in my basket on the app don't appear in my basket online so bit of a chore to switch between them.

I totally love the online app. So very easy to use for me a senior with not much computer skills. and like all the texts with sales for us with membersjips which are also awesome!

love wayfair shoped a long time with wayfair never had any problem with any of my ietiems

wow. what an absolute garbage app. I've used it previously and it's been a few years. Quality has gone so far downhill I gave up. Can't search, can't add to cart, can't add an address, can't make a purchase...what's even the point? unusable.