Does Illinois Tollway let you pay tolls and violations in the app?
The app is intended for paying unpaid tolls and managing Tollway services, but recent reviews describe serious payment trouble. Reviewers report payments not processing, unclear unpaid-violation status, and confusing paths to pay. A few users say the app is easy, but the strongest recent complaints are from people trying to pay and failing.
If your main reason for installing Illinois Tollway is to avoid fees, the reviews suggest you should not assume a submitted payment was successful unless the app or your account clearly confirms it.
I don't mind paying tolls, but the Illinois toll way system, the online payment system, and this horribly designed app are horrible and unusable. I've tried five times to pay my so-called "violations" and I still don't know if they are payed off or settled. I found one charge for $2.60 on my band statement. Now they say I still owe $14.00 for "violations". I tried to pay again today and it won't take my payment. We stopped at each toll gate to pay and there was no one there at each gate.
Does not process payments! I got hit with a paper invoice plus extra fees because paying by app did not work! Slow in notifications but at least they show up before late fees kick in.
Way Too hard to pay them should just have to enter plate and pay not set accounts and jump thru humps and still can't figure out how to pay
reviewers mentioned this in the last 60 days
Why does Illinois Tollway still show unpaid tolls after I paid?
Several reviewers say Illinois Tollway did not reliably reflect their payment status. Complaints include tolls still appearing unpaid after payment, paper invoices or added fees after app payments, and even duplicate payment behavior when the app did not clearly confirm a renewal.
The reviews do not prove what happened inside each account, but they do show a recurring user concern: payment status in the app may not feel trustworthy for some users.
DO NOT USE!!! This app is horrible. I am from Wisconsin so i dnot have to deal with this as much as a resident but...It will charge you tolls then the State of Illinois will send a Invoice stating it's not paid and will double your bill for unpaid invoices. They will also threaten fines on you. Meanwhile this app will charge you and also not show tolls that are not paid. Again this app is severely broken. Just like Illinois.
Hit twice with payment. The app does NOT confirm after you submit a payment renewal. So I hit 'Confirm Pay' again...only to find out I paid twice. It's Illinios, what do you expect?!
I paid my tolls and the app keeps telling me I have unpaid tolls and need to add a payment method. Make it stop!
reviewers mentioned this in the last 60 days
Does Illinois Tollway notify you before unpaid tolls become fees?
Reviews are mixed, but the negative reports are important. Some users say they expected notifications about unpaid tolls and did not get them, or that tolls were shown as pending without a clear alert. One reviewer said notifications were slow but arrived before late fees, while others say they later received invoices with fees.
Based on these reviews, relying only on Illinois Tollway notifications may be risky if you are trying to catch unpaid tolls before penalties.
I set up this app and created an account so I'd get a notification if I had unpaid tolls. This didn't work, I had unpaid tolls from a month ago that the app said were "pending" but it never notified me! I just had to remember to open the app and check. What's the point of this app?
Does not process payments! I got hit with a paper invoice plus extra fees because paying by app did not work! Slow in notifications but at least they show up before late fees kick in.
IL. tollway is a joke I get emails for tolls due when I go to the website to pay them it shows no unpaid tolls. A month or 2 later I get an invoice in the mail for unpaid tolls with added fees. Have been signed up for pay by plate for 5 years.
reviewers mentioned this in the last 60 days
Can I use Illinois Tollway Pay By Plate for rental cars?
The app description says Pay By Plate is for rented, borrowed, or temporary vehicles without an I-PASS or E-ZPass transponder, and one reviewer was pleased to find they could add a rental car. However, other reviewers describe Pay By Plate as difficult to figure out or say they still received rental-car toll violations.
So the feature exists, but recent reviews suggest the experience can be inconsistent, especially for travelers trying to avoid rental-car charges or violations.
I just realized i can add a rental car for toll. Super!
every time I get a rental car and and the license plate for the time that I'm using it, I get charged toll violations.
I paid tolls I didn't know I had. Should have received a bill before all the fees were added up. spent literally over 2 hours on the phone trying to resolve this. Finally after at least 2 hrs. figured out the pay for plate. This was honestly an unbelievable experience. I paid more for fees than the actual tolls. Hate your state. Hope you can make it better.
reviewers mentioned this in the last 60 days
Why can't I log in to Illinois Tollway?
Login and account-access problems appear in several recent reviews. Users report being stuck on the start page, being unable to log in after a password change, MFA setup failing, phone-number issues, and security codes being rejected.
The reviews do not identify one single cause, but they do support that sign-in and verification can block users from paying or managing an existing account.
This app is pathetic. It doesn't let me log in. Just stays on the "Let's Get Started" page.
It's not letting me log in!!! I changed my password and it still won't let me in.my account!
tollway app declines everything. they send you a 6 digit code and then when you type it in, the tollway says their own nber they just emailed you is invalid!!!!!
reviewers mentioned this in the last 60 days
Does Illinois Tollway crash, freeze, or run slowly?
Yes, recent reviews repeatedly describe the app as buggy, slow, glitchy, freezing, closing on its own, or crashing. These complaints are not just about design preferences; reviewers say the performance problems stop them from entering information, paying, or using the app during travel.
worst app ive ever tried to use, incredibly laggy and glitchy
the app keeps crashing and I can't put in my information
slow constantly freezes. dont work properly
reviewers mentioned this in the last 60 days
Can I add vehicles and payment methods in Illinois Tollway?
Some users can manage payments and vehicles, but recent reviews include many complaints about adding vehicles, license plates, credit cards, and payment methods. Reviewers say vehicles disappeared, vehicle-type menus glitched, credit-card forms cleared themselves, saved cards were deleted, or payment methods could not be added.
This matters because those setup fields are central to paying tolls and avoiding unpaid-toll problems.
vehicles disappeared and now drop down boxes to add vehicle type glitched out so i cant add vehicles.
The app doesn't allow me to take a picture of my license plate. It is malfunctioning. I'd doesn't not allow me to add my credit card information. Please fix it.
Horrible app - it keeps deleting my credit cards for payment and then complaining I don't have any payment methods. Unfortunately, this is the only way to manage your account.
reviewers mentioned this in the last 60 days
Can I activate or manage an I-PASS sticker or transponder in Illinois Tollway?
Reviews are mixed. One reviewer said activating a new I-PASS tag was very easy, but others reported problems activating I-PASS, temporary stickers, windshield stickers, or transponders. One reviewer also said a replacement sticker was difficult to get through the online request process.
If you need the app specifically for a new sticker, transponder, or motorcycle account issue, recent reviews show both successful activation and frustrating failures.
It was super easy to activate a new I-pass tag!!
I got the new windshield sticker and it gave me 5 violations for my motorcycle, now I gotta pay extra fees, whats the use of having an account if it doesn't read it correctly
bad. I can't activate my temporary sticker for a different vehicle
reviewers mentioned this in the last 60 days
Is Illinois Tollway better on the website than the phone app?
Some reviewers say the website or a computer worked better than the phone app, especially for adding payment information. Others say both the app and website failed or would not load. One review also says a compatibility issue was later fixed, but the reviewer still described the earlier mobile-device problem as severe.
The reviews do not establish a reliable workaround for everyone, but they do show that some users abandon the mobile app and try the website instead.
Insanely buggy app that created a great deal of anguish for me as I was traveling. The real website actually works whereas this app does not. Would not allow me to add payment successful on app, but website worked fine on laptop. Why even have an app if it's this, just a trap for users to have a bad experience
phone app is SOOO bad. I will never use it again. PC website works better.
It's kinda hard to pay tolls when your app and website don't work or won't load...
reviewers mentioned this in the last 60 days
Is Illinois Tollway easy to use?
Some reviewers praise Illinois Tollway as simple, useful, or convenient for checking payments and reloading a balance. But many recent critical reviews call it confusing, clunky, hard to navigate, and difficult to understand when trying to pay or set up an account.
The fairest reading is that the app can work well for some routine account tasks, but users who hit an error may find the workflow hard to recover from.
simple and straitforwa rd
Extremely confusing to use, difficulty understanding next steps
convient and fast for balance reloading and charges to keep eye on.
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Illinois Tollway, not editorial opinion.