SunPass — FAQ

App is still trash. It tells you there's an update available but there is none. Can't get past that endless loop.

Constantly says a new version available, takes me to the App Store just to have no update. waist of time and needlessly frustrating. have to go to the browser page instead to get anything done. completely complete the purpose of having an app.

SunPass: You must update to use this app. PlayStore: There are no new updates.

is the sun pass app down? when I install the sun pass app I open the app up then it tells me to connect to the Internet. I'm connected to the Internet. I can't get into my Sun pass. I uninstall the app then reinstalled the app nothing is working. I just keep getting a message to connect to the Internet. Can you please fix the sun pass app it's not working for me?

Doesn't work. I get a message that my phone isn't connected to wifi or the internet. My phone is connected - using navigation, using 5G for my music, getting texts and calls. It is the app that isn't working. Terrible app.

Worked ok until latest update, now it refuses to connect to the internet, making the app useless

After updating the app, I am no longer able to sign in. I continue to receive an error message, and my account is now locked. This app is essential for customers who rely on it to use the turnpike, so it's very frustrating when it becomes inaccessible after an update. I would appreciate it if this issue could be resolved as soon as possible so I can regain access to my account.

Every time I try to login, I get the following error: 'Service is down, please try after some time'. sometimes I have to disable the wifi and use the phone data to make it work, sometimes it just doesn't. The app also doesn't remember my profile and login data even though I activated biometric login...

Telling me I need to update the App before singing in but still when it takes me to the playstore instead of it saying update it says open. Can't log in.

I can no longer use the app to view my account or add funds. It was working fine until the last update. Why is it taking so long to fix the app?!?

While trying to replenish funds on the app, it kept loading and wouldn't move forward. First, when entering my address and then when submitting the payment. I called the customer support number and it gave me a $25 minimum instead of the usual $10. I didn't need to replenish it by that amount but I had no choice. If the app was working, I wouldn't had to call.

I bought a Sunpass Pro when I went to Florida 4 years ago. I love it so much I bought one for my parent's vehicle. I might buy another one and give it to a family member as a gift. I love this app and how easy it is to use. I can reload my transponders from the app. I can order transponders from the app. I can add and remove vehicles easily.

can't not open and log in and pay toll trough the app. very disappointed.

website and app are CONSISTENTLY down not letting you pay on time

It does not work when you are trying to pay a previous bill sent to collection. As a hearing aid person this is very complicate issue that unfortunately most bysinesses does not count when their site does not qork properly

Glitchy, doesn't load, doesn't recognize saved password. Florida, you should be able to do better !!!👎

Experience is abysmal. It doesn't let Android/Google password manager to automatically fill in the password. Setting up Touch ID just returns "service is down, try another time" and once you enter the app again you need to put the password again ( which as I explained, doesn't allow to use the password manager so you have to copy paste as if this was from 15 years ago ). After that is 0 intuitive besides adding a new transponder.

problems logging in all the time will never remember you and you have to remember login information and it just becomes a real pain

I bought a Sunpass Pro when I went to Florida 4 years ago. I love it so much I bought one for my parent's vehicle. I might buy another one and give it to a family member as a gift. I love this app and how easy it is to use. I can reload my transponders from the app. I can order transponders from the app. I can add and remove vehicles easily.

horrible can't login to an account and when you try to make a new one they try to make you purchase a new transponder even if you already have one. Horrible service. thanks for the headaches and unnecessary mess.

drop down boxes not working very difficult to complete task that need to be completed

July 14 and 15th App. not working. Called Customer service. They don't know anything about the App?

App is unusable. All of the previous negative reviews are accurate, and the positive ones are either AI bots or extremely lucky. Support is not available on the weekend (I'm writing this review on a Sunday). You need to start over with a new app. This one is pure frustration disguised as a normal toll management app.

If I could give zero stars, I would. This is one of the worst customer service experiences I’ve ever had. It is nearly impossible to speak with a real person. Every time I ask for help, I’m forced to deal with AI or automated systems. Meanwhile, I keep receiving additional charges with no way to get a proper explanation or solution. Absolutely terrible service. Customers should be able to speak with a real representative, especially when dealing with billing issues.

Don't like it? Too bad.. Forced to update the app but you're already on the latest version, too bad. The charges don't add up, call customer service to have them threaten you for not paying the bill anyway. Website's credit card isn't working.. well you are still responsible for the charges. They own the roads you are just renting them, try living in another state if you don't like it.

If I could give zero stars, I would. This is one of the worst customer service experiences I’ve ever had. It is nearly impossible to speak with a real person. Every time I ask for help, I’m forced to deal with AI or automated systems. Meanwhile, I keep receiving additional charges with no way to get a proper explanation or solution. Absolutely terrible service. Customers should be able to speak with a real representative, especially when dealing with billing issues.

will not open and when it does it glitches. dropped my payment method now I owe $300 cause of system error. and now all pay by plate tolls ... was told " not something they can fix".. just bring account back to zero and everything will be fine.