Liven: Discover yourself — FAQ

SCAM. terrible app with unclear subscription policy to scam you for money. first of all when I signed up it looked like it was a one time payment. tried it for a day, realized it is useless and not helpful at all, deleted the app under an impression it was a one time payment. later on got a notification that I have been charged for 3 months, and it was the second time I was charged that sum, however the first time I wasn't even notified. not sure how they have a good rating on here..

Beware! its close enough to a scam! I wanted to try it as they were offering a really good discounted price. But that was just a bait to automatically bill me a high sum 3 months later! When I subscribed, they said they would notify me before the renewal, but of course they never notified me, then charged me almost 4x the amount of what I paid initially. As soon as I got billed I contacted them, but they refused to issue a refund (how convenient). And their chat bot is no better than chat gpt

Predatory billing & useless app! ​The content inside Liven is complete clickbait—low quality and a total waste of time. Worse, they auto-debited ₹8,476 from my account without notice. ​When I immediately requested a refund for an unused account with zero logins, support hid behind rigid fine print, stating they charge for "access, not usage," and refused to refund a single rupee. ​Save your hard-earned money and stay far away from Liven!

App itself is ok. Company ethics not ok! Shady billing and high prices. I signed up for free trial & used the app for a couple of weeks & was unsure whether it was any use for me. I stupidly assumed that a company supposedly focused on well-being would have the decency and morals to give a reminder that the trial period was about to expire and that they were about to bill me. They did not! I have now been stung a whopping $122.25 for 3 months subscription and they will not reimburse. Be careful

Terrible. you will not be notified when the trial ends and you will be billed an extortionate amount automatically for three months after the trial. I did not use the app and now have to pay for not using it for the next three months. Feels like a scam.

I'm another one who received a surprising $99 charge. I haven't even used the app since the trial. No reminder email or any communication to advise the charge. The subscription wasn't listed in Google or Paypal so no way for me to proactively check. Pretty frustrating! Not worth signing up and risking unexpected charges. Support said there was nothing they can do. UPDATE: from message below, same response - nothing they can do. Rip off.

Cancel prescription on the Liven website by logging in. Cancelling on Google play doesn't cancel it. Just another way to con money out of people with extra steps to cancel. took 2 months off me at over £50 a month and I'd deleted the app and thought it was cancelled via Google play. Definitely not a therapeutic experience. edit: I sent an email as suggested by the reply to this post but they didn't offer any help or compensation. They just said I could use the app for the month I've paid for.

Overall, I liked the app. It is easy and convenient to use, especially the journal, analysis, and advice features. However, two things were frustrating: after downloading it through an ad, logging into my account was confusing and I had to complete the questionnaire three times. Also, cancelling my subscription required five confirmations, including one by email, which felt excessive.

like others who have used this app, I didn't even end up using it, I thought I signed up for a trial not a subscription, I was just billed 94 dollars thats pending until 8/6/26. canceling on the site is impossible, contacted help, they canceled my subscription but did not refund the 94 dollars. if I could give zer stats to these scammers I would. said my subscription was good until whenever it ended,. what a joke. Buyer beware. super scammy,

Be very careful with this subscription. I forgot to cancel it because I had stopped using the app. As soon as I noticed the renewal charge, I canceled the subscription and contacted support within hours. I had not used the renewed subscription at all, but they still refused to issue a refund, referring only to their policy. If you subscribe, don't expect any flexibility if you accidentally miss the renewal.

I paid for what I understood to be a one-month trial of the app. I was then automatically enrolled in a subscription and presented with additional paid options. When I tried to close the page by clicking the “X,” I was charged for an additional content that I never intended to purchase. I contacted customer support within minutes of noticing the charge, and I had not used the content. Despite this, they refused to issue a refund. This billing process is extremely misleading and unacceptable.

my money is stuck because of their dubious policy, *DO NOT BELIEVE IN THEIR 30 DAY MONEY BACK GUARANTEE!!* They force you to use the App for 7 days to make you "eligible" for refund. Shame on you. for duping people with mental health challenges for profit.

The billing confuses me. it said something like I paid $97. dont think I agreed to that in clear terms. Got to hand it to the people doing the advertising because they built this up. Reality is that It was like an endless outline or school reading assignment over and over. Extremely boring. I don't learn that way personally. However that is the only option here or pay more to talk to someone. Basically finding out how much it really cost and not getting anything out of it made me more stressed.

Don't fall to the trap It was good for 9 weeks only, after that it's boring nothing new... They charged me for renewal without asking... It became most boring app... Same questions, rarely some new article... I've arrived to last step several weeks ago and nothing new... Now they charged me 92$ for another boring 3 months offering nothing new.... Very disappointed and frustrated... Sorry to say that I was scammed 😞

Overall, I liked the app. It is easy and convenient to use, especially the journal, analysis, and advice features. However, two things were frustrating: after downloading it through an ad, logging into my account was confusing and I had to complete the questionnaire three times. Also, cancelling my subscription required five confirmations, including one by email, which felt excessive.

Not helpful for ADHD. Gets very boring

too busy for someone for with a neurodivergent disorder. also not a very understanding customer service.

seems to be geared to people who "think" they may have ADHD... Great way to explore and use their tools which are gamified.

Overall, I liked the app. It is easy and convenient to use, especially the journal, analysis, and advice features. However, two things were frustrating: after downloading it through an ad, logging into my account was confusing and I had to complete the questionnaire three times. Also, cancelling my subscription required five confirmations, including one by email, which felt excessive.

it got stuck on the loading screen after the on boarding screens

the App keeps crashing and won't open even after updates

Can I given Zero stars. Unfortunetely, after completing the intake stuff and then my first 'Journal', the Liven App just said you need to contact emergency services in your state. App does not cater for those more in need than discovering themselves. I gave it the 3 months after trial. I know I cancelled, but you continued to take $120 this month. Now Ive been kicked out. Your product is not fit for the purpose when those in real need are just told to call EMS. not happy. I want a refund

Predatory and dark marketing schemes. Stop taking advantage of mental illness for imorally gained profit...

my money is stuck because of their dubious policy, *DO NOT BELIEVE IN THEIR 30 DAY MONEY BACK GUARANTEE!!* They force you to use the App for 7 days to make you "eligible" for refund. Shame on you. for duping people with mental health challenges for profit.

I paid for what I understood to be a one-month trial of the app. I was then automatically enrolled in a subscription and presented with additional paid options. When I tried to close the page by clicking the “X,” I was charged for an additional content that I never intended to purchase. I contacted customer support within minutes of noticing the charge, and I had not used the content. Despite this, they refused to issue a refund. This billing process is extremely misleading and unacceptable.

right after you purchase they hit you up for add-ons. for people with ADHD this is a deal-breaker! it's a bullshite way to try to get revenue. at least give the customer some value first before you hit them up for money

My mental health is suffering BECAUSE of this company. I almost never give a horrible review, but this company is absolutely atrocious. After signing up, I wanted to buy the books at the huge discount. When I clicked the button, I was charged almost $300 for the books. Immediately, I reached out for a refund, or at worst case, the discounted price. Like others, they just point to the Terms of Service. If a company TRULY cares for its users, wouldn't they put people over profit? AVOID 🙏🏽

One of the worst apps and customer service experiences I've had. They keep denying my refund despite my repeated requests. I'm in genuine need of this money, but there has been no proper support or resolution. This has been extremely frustrating and disappointing. I would not recommend this app to anyone until they improve their customer service and refund process.

CAUTION: DON'T fall for the payment scheme for their courses. Once you enter your payment details, the system AUTO-DEDUCTS money, and despite repeated attempts to contact them, I received NO RESPONSE or CUSTOMER SUPPORT. NOTE: NO ONE RESPONDS TO THE QUERY SENT ON ANY OF THE LIVEN APP E-MAIL. There's a ticket raised. that's all.

I was auto-charged despite cancelling immediately. I never used the app or any premium features, yet my refund request was ignored. Customer support only sends automated ticket confirmations and never responds. Based on my experience and many similar reviews, I'd strongly advise against entering your payment details. Very disappointing. They do reply saying email on this but it's useless no resolution.