Why does the Pilot app keep breaking after updates?
Pilot went through a full redesign, and recent reviewers say almost every update since has broken something that used to work — mobile fueling, shower bookings, login, or rewards tracking. The common thread is a pattern of the app becoming less reliable each release rather than more, with many reviewers switching to using a physical Pilot rewards card in-store instead of the app when core features stop responding. Anyone relying on this app for time-sensitive tasks like fueling up mid-drive should expect occasional outages and have a backup plan.
The app was fine the way it was before the updates. Now, it's garbage. Half the time it doesn't even work properly.
18
reviewers mentioned this in the last 60 days
Why can't I reserve a shower on the Pilot app?
Shower reservations are one of the most consistently broken features reviewers describe, with the booking screen frequently getting stuck loading indefinitely or resetting a driver's place in line. Several reviewers report having to reinstall the app or scan their loyalty card in person at the counter to get a shower at all. This appears to be an ongoing, unresolved issue rather than a one-off outage.
PLEASE FIX the constant log in issue, card problems & shower page that just goes round and round. This isnt Fort Knox, I shouldn't have to log in every single time I open the app. Your entire franchise is the bottom of the barrel. You'd be the Kmart of fuel stops if we had Kmarts and even Kmart was higher quality. From the glitchy apps to dirty fuel stops and inedible food, hire some serious ppl and fix yourself. What a joke.
118
reviewers mentioned this in the last 60 days
Does Pilot Mobile Fueling work?
Mobile Fueling is another frequently cited pain point, with reviewers describing it as unreliable or entirely nonfunctional for extended stretches. Drivers describe having to go inside to pay at the register instead, defeating the feature's purpose. Given how often this comes up, it's worth treating Mobile Fueling as a convenience that may not work reliably rather than something to depend on.
Mobile Fueling Mobile Fueling Mobile Fueling. Simply does not work hasn't worked for like a month. App is straight trash
24
reviewers mentioned this in the last 60 days
Why aren't my Pilot rewards points updating?
A number of reviewers report their PushForPoints rewards balance failing to update after fill-ups, sometimes for weeks at a stretch, requiring a call to customer service to get points manually corrected. This seems to be a backend sync issue rather than something a reinstall reliably fixes. If your points look wrong, keep your receipts as proof when you contact support.
The most recent version is completely unusable. My points aren't updating, gallons aren't updating, previous receipts aren't showing, some of my fuel ups aren't giving the appropriate amount of points at least the receipts I get from the registers seem to be keeping up mostly. I seem to be able to get it to update if I log out and log back in but that is a pain in the rear. You guys need to patch this quick and fire whoever screwed it up this bad.
35
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Pilot, not editorial opinion — read the full report for the complete teardown.