Is the Pilot app broken after the new update?
Recent helpful reviews describe serious reliability problems after the redesigned Pilot app and later updates. Reviewers mention slow loading, home screens not loading, repeated logins, crashes, blank screens, and features that worked in the older app becoming unreliable. A few reviewers say the new app can be good when it works, but the dominant recent concern is stability.
*Updated* Aug 11, 2026: This app is garbage since the big "update." After months struggling with the fueling option that part finally seemed to somewhat get fixed. But now for the past two weeks the shower part of the app doesn't work. It just spins and spins. Never loads the shower info. And WHY do we have to RE-ENTER OUR trip info for fueling each time? That defeats half the purpose of using the app!? The app should save the truck number and driver ID etc! It's pure garbage now. Up
Extremely disappointed with the current stability of this app. The system is completely unresponsive it frequently fails to refresh data, and logging in is nearly impossible. Even after multiple attempts to delete, reinstall, and restart the application, these critical functionality issues persist. The underlying performance feels unoptimized and rushed. Until these major bugs are resolved, the app remains practically unusable
when it works its amazing to use but when it doesn't its a pain to do anything on this app. Slow and clunky feeling especially the "new look". when im not in range of a pilot it works flawlessly, as soon as im in the pilot lot it just completely bricks idk whats wrong but they need to fix asap.
reviewers mentioned this in the last 60 days
Can I reserve a shower in the Pilot app?
Reviews strongly suggest shower reservations are one of the most complained-about Pilot app features right now. Users say the shower page spins, stays gray, does not load, cancels requests, removes reservations, or forces them to go inside the store. Some reviewers say this started after recent updates or the redesigned app.
There are a few reported workarounds, but the reviews do not show a reliable fix for everyone. If shower reservations are the main reason you want the app, the recent reviews are a warning to expect failures.
I now have to reinstall the app every time I take a shower. Otherwise, if I try to get another shower later I get an endless unloading screen. Damnit you guys.
This app is absolute trash. I've reserved a shower several times only to wait for an hour or two only to have my reservation disappear and have to start all over again. What the hell is going on? A multi billion dollar company and they can't invest in better servers to run the app or something?
I cant select a shower from the app. I have to go inside the store.
reviewers mentioned this in the last 60 days
Does Pilot show the shower queue, shower number, or notify you when your shower is ready?
Reviewers report problems with shower status as well as booking. Complaints include not being able to see the shower queue before buying, the app not showing the user’s place in line, missing shower numbers or codes, and text notifications not arriving when the shower is ready.
Based on these reviews, the app may not be dependable if you need to monitor your shower queue without checking inside the store.
Can't see the shower queue unless you purchase a shower. I want to know how many are in line BEFORE I buy one!
hard time loading showers and won't give code when your turn is up
the app developers are true innovators in Enshittification. every update is a new low. Slower than molasses on a flagship phone with high speed Internet, logging out constantly, can't use a password manager, losing information like shower number or pump code, not knowing where you are, misleading shower que, never notifies you when your shower is ready, random fields are starred out and missing the reveal option. edit: somehow they made it worse. the shower option is broken now.
reviewers mentioned this in the last 60 days
Does Pilot mobile fueling work at the pump?
Mobile fueling appears unreliable in recent reviews. Users report that it works only sometimes, times out, fails to turn on the pump at some locations, or says they are not within range even when they are at the fuel island. A reviewer also says fueling had struggled for months before seeming somewhat improved, while another says the app requires trip information again each time.
New update is not worth it. Ever since they updated the app this year to the new "sleek" look, I have had nothing but problems getting anything situated. Ill park in the fuel island and it says im not within the range of the truckstop. its the same for trying to get a shower set up. today 31 july 26, there was a brand new update and it took 20 mins for me to be able to reserve a shower because the app wouldn't function properly. Go back to the original format. please
This ago hardly works consistently, and when it does, it's very slow. On cellular or on the Pilot wifi, it times out trying to use the fueling option and takes forever to load. UPDATE: every few weeks, fueling stops working and I have to Usually that fixes it. This time, it wouldn't even load the home page, so I repeated and it still won't work. Can't see rewards, can't choose payment method. So, it is completely useless. I was going to reserve a shower but that doesn't work either.
this app is glitchy ever since they updated it. Can't hardly get fuel through it half of the time, now I'm not able to reserve a shower, stopped giving any info on the stores after the update. It's absolutely trash now.
reviewers mentioned this in the last 60 days
Does Pilot remember my driver ID, truck number, or fuel trip information?
Several reviewers specifically complain that Pilot does not save information they expect it to remember, including driver ID, truck number, and trip or fuel details. This matters for drivers because re-entering the same information reduces the time-saving value of mobile fueling.
The new Pilot app actually works. Although, it should be able to remember my driver ID, why do I need to punch it in every time?
*Updated* Aug 11, 2026: This app is garbage since the big "update." After months struggling with the fueling option that part finally seemed to somewhat get fixed. But now for the past two weeks the shower part of the app doesn't work. It just spins and spins. Never loads the shower info. And WHY do we have to RE-ENTER OUR trip info for fueling each time? That defeats half the purpose of using the app!? The app should save the truck number and driver ID etc! It's pure garbage now. Up
can never load to reserve a shower on the app, always have to just go in a check the line. also doesn't save fuel info like the apple version of the app does
reviewers mentioned this in the last 60 days
Are Pilot rewards, points, offers, and promos working?
Recent reviewers raise multiple rewards-related complaints: points not counting correctly, saved deals failing, offers not loading, monthly gas discounts being unavailable, and free drink or coffee promos not working. These reviews do not prove every account is affected, but they do show that rewards reliability is a real concern for some current users.
Latest update ruined this app Saving deals doesn't work anymore, just states there was a problem. Seems like there's a connection timeout when it's trying to reach the server. I've logged out and back in, uninstalled and reinstalled, it's still not working. This happens after "proving you're a human". The UI is nice, the backend needs work.
Your application is not working properly about the points as you advertise. I was calling your service and they said that they will fix it but really didn't do nothing.. I was really fueled for more than $6250 without counting points. What is the sense for your advertisement as you don't do as you said??? I'm cooperating with you for a long time but worse service than right now not been
0 star horrible experience. every update is worse and worse. can't load Rewards, can't see transactions, can't reserve showers, can't see how many showers available at location. don't count points properly. multiple issues. please fix it
reviewers mentioned this in the last 60 days
Can I add or use payment cards and fuel cards in the Pilot app?
Payment and card handling also appears to be a pain point in recent reviews. Users mention card problems, payment cards being unavailable, inability to add a company fuel card, and inability to add money to an account after the new app downloaded.
PLEASE FIX the constant log in issue, card problems & shower page that just goes round and round. This isnt Fort Knox, I shouldn't have to log in every single time I open the app. Your entire franchise is the bottom of the barrel. You'd be the Kmart of fuel stops if we had Kmarts and even Kmart was higher quality. From the glitchy apps to dirty fuel stops and inedible food, hire some serious ppl and fix yourself. What a joke.
this app is not letting me reserve showers again. 8/13/26: payment cards are unavailable again.
not working at all still can't add company fuel card to app EFS app is garbage
reviewers mentioned this in the last 60 days
Does Pilot help find stores, amenities, or stations along a route?
The Play Store description says Pilot can help locate stores and amenities, but recent reviews report problems with route and store information. One reviewer says the station search along a route returns “nothing to show,” and another says the app stopped giving store info after the update. If route planning is important, the reviews suggest checking whether that feature works for your use case before depending on it.
Hello guys, I imagine you did not include the option from the previous version to search for stations along the route, because it still does not seem to be working. When you enter the destination address, it never provides any results; it only says “nothing to show.” You should also consider allowing users to reserve showers directly from the app and see their position in the queue until it is their turn to use the shower. This would make the experience much easier and more convenient 4 drivers
this app is glitchy ever since they updated it. Can't hardly get fuel through it half of the time, now I'm not able to reserve a shower, stopped giving any info on the stores after the update. It's absolutely trash now.
bring back the old one, the user interface is trash, plus a lot of your custom use the app while driving to locate store, maybe making the app, less complicate, it will make these reckless drivers drive safe
reviewer mentioned this in the last 60 days
Is food ordering in the Pilot app reliable?
There is limited review evidence about food ordering, but one recent review raises a concrete issue: the app accepted an order for food that was out of stock, and the store could not immediately provide a refund. That is not enough to judge all food orders, but it is a useful caution if you are ordering from a specific location.
The app at the Ripon location allows you to order food that is out of stock. The store is unable to provide a refund and we are waiting while they are on the phone with corporate.
reviewer mentioned this in the last 60 days
Are there any fixes for Pilot shower errors or loading problems?
Reviewers mention a few possible fixes, but they sound temporary or situation-specific rather than guaranteed. One reviewer says a “something went wrong” shower error may be caused by location permission not being set to always on. Others mention clearing cache and data, logging out and back in, or reinstalling, while some say reinstalling did not solve the problem.
So the reviews support trying basic troubleshooting, but they also show that many users still experience broken shower loading after doing so.
if you are getting the something went wrong error especially for showers, it's probably bc your setting for location isn't set to always on, not just while using the app.
new update causes showers to not load. need to clear cashe and data
Latest update ruined this app Saving deals doesn't work anymore, just states there was a problem. Seems like there's a connection timeout when it's trying to reach the server. I've logged out and back in, uninstalled and reinstalled, it's still not working. This happens after "proving you're a human". The UI is nice, the backend needs work.
reviewers mentioned this in the last 60 days
Is the new Pilot app design better than the old app?
The recent reviews provided are mostly negative about the redesign. Users say the interface is less convenient, slower, more complicated while driving, and focused on looks instead of the functions drivers need. One reviewer does say the UI is nice, but even that review says the backend needs work.
I'm gonna write completely new review. My last one was 2 star, now it's 1 star. New app is just horrible, very imconvinient and not a friendly interface. Why would you change it completely and didn't ask any driver?? Do you do it for yourself or for us?? Please get back old design!
yet another app ruined by the idiots maintaining it putting more effort into the UI look than the actual functions. Good thing it looks nice because you'll spend a lot of time staring at it waiting for anything to load.
Latest update ruined this app Saving deals doesn't work anymore, just states there was a problem. Seems like there's a connection timeout when it's trying to reach the server. I've logged out and back in, uninstalled and reinstalled, it's still not working. This happens after "proving you're a human". The UI is nice, the backend needs work.
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Pilot, not editorial opinion — read the full report for the complete teardown.