Is Anker eufy reliable after the latest updates?
Recent reviews raise serious reliability concerns after updates. Reviewers repeatedly describe the app becoming slower, freezing, failing to load cameras or events, changing layouts, and breaking features that previously worked. A few reviewers say later updates improved things for them, but the overall recent review sample contains many complaints from people who say updates made their security setup worse rather than better.
After the most recent update the app is unusable to view video clips. After every update it gets slower and slower. Now they won't play at all. I wait minutes for it to decrypt the clip only for it to show the "Unable to play live video" message. The update is the only thing that's changed. Everything else in my system has stayed the same. I've had these cameras for around two and a half years and I'm about ready to move on from this company.
8/2026 ::DO NOT UPDATE OWNERS!!! Eufy updates cause more problems if your devices work..! u can turn off auto update in google store or on app of eufy!! i Learnt my lesson if not broke do NOT UPDATE EUFY! on phone!! ALSO still hard to erase old video does not happen completely. even if press ALL, STILL SLOW LOADING VIDEO!! : please work on phone app. better design of app NEEDED!!!, will not update anymore.. afraid too 😤 NO customer in America wants more Ads! but fix what is broken!!!!
Finally, an update that actually makes things better! The new app looks cleaner, image loading is noticeably faster, image quality seems improved, and notifications are much quicker and more reliable. This is the first Eufy update in at least two years that feels like a genuine improvement. ⭐⭐⭐⭐ One annoying change: motion detection now requires manually selecting the Activity Zone, with no clear warning to existing users. Overall, a very welcome improvement!
reviewers mentioned this in the last 60 days
Why is Anker eufy so slow to load live cameras?
Many reviewers say live view is slow or unreliable even on strong Wi-Fi or fast internet. The complaints include long loading times, buffering, “retrying” messages, frozen feeds, and cameras failing to connect when users need them most. For doorbells and security cameras, reviewers say the delay can mean the person or event is gone before the feed opens.
Latest few updates have been bad. Connecting to cameras for a live video feed often fails and just sits there "retrying". And when it does connect after closing and trying again, it can take up to 20 seconds to start the video feed. This is all on the same wifi connection as well, so it should all be a local connection.
Update. Last review 2024. Still one of the most buggy, frustrating, tedious apps I've installed for such a meaningful piece of kit. You get an alert OR you hear a sound, open the app, by the time it loads the live image, you have missed, everything. 10-30s every time. Doesn't matter what connection you are on. Same on my 5G home WiFi as when I'm across the planet. Whoever wrote this app has AI now, design a better one that doesn't take THIS LONG to load the live image, it make no sense!
sometimes the app doesn't open, everytime the camera is slow to send a signal, often the caller has gone... we have good WiFi signal... Eufy say try this, try that but seriously if the app is sooo slow then absolutely no point in purchasing the hardware... the fact is people should not have to be changing settings.... it needs to work properly straight out of the box... I personally will not be purchasing anymore Eufy products until the app is sorted... I'm going to change my doorbell to Ring.
reviewers mentioned this in the last 60 days
Does Anker eufy play recorded events and video clips reliably?
Reviewers often say recorded clips and event history are unreliable. Reported problems include clips stuck decrypting, “Unable to play” errors, event days showing as empty when events exist, calendars not loading properly, and videos disappearing from event history after a notification or initial view.
went with Eufy after their adverts convinced us we didn't need to pay a subscription to have a video doorbell. Total regret, everything is set up correctly but it will only show events sometimes. Most of the time I just get 'No Events this day' even though I know for a fact there has been events. This is especially frustrating when I get an alert to say there's an event and my dogs are at home, but when I open the app it won't show me the event it just alerted me to. It's not doing the basics
glitchy, event notification seems to work, but trying to view the videos later is hit or miss. sometimes they don't show up, other times they don't load. This just happened again today. I viewed the video from the event, but it's not in my event history.
this app has become so slow to load any videos or events for the day. not sure if its a cameras hardware problem or if software. so frustrating update: still so slow and stuck in "decrypting from local storage" and fails to download often. instead of updating the UI i would advise on updating the crucial things first like the ability to actually see the videos
reviewers mentioned this in the last 60 days
Are Anker eufy notifications delayed, missing, or wrong?
Notifications are a major complaint in recent reviews. Users report late alerts, missing notifications, wrong camera names in notifications, and notification spam. Some also describe battery or low-battery alerts arriving at disruptive times, while others say doorbell sound notifications stopped after an update.
last couple of updates has destroyed my security. I believe eufy has failed at this. i have events, notifications missing. when I get a notification of an event it's late by several minutes. this is highly unacceptable. eufy fix this immediately as you are putting your customers at risk. all this with solid wifi, stable connection.
9/26 now says wrong camera in notifications. Like Garage always says it's the doorbell. Rebooted, etc. Latest version. 5/26 nothing changed since my review in Nov 25, SNOOZE is faulty and often doesn't turn on or turns on the wrong cam. Sometimes you have to try 4-5 times. Please add a SNOOZE ALL BUTTON! Allow custom snooze times. Like I want 4 hours. Ideally also be able to choose which cams to snooze when home. Also scheduled snooze.
New update left my doorbell not sending sound notifications at all. please fix asap.
reviewers mentioned this in the last 60 days
Does Anker eufy show ads and sales popups?
Yes. Multiple reviewers complain that Anker eufy shows ads, sales promotions, survey popups, or product-promotion screens inside an app they use to control purchased devices. Reviewers who mention this often say a security app should open directly to cameras rather than marketing.
Has some annoying bugs during the installation portion. the worst thing though is the constant advertising and pinging about whatever products they are trying to push. I already bought the devices for which this app is required to use. I don't need to be constantly advertised to on top of that. it's really annoying. At bare minimum those portions should be able to be turned off.
I had to make a new review for latest version of the app - there are still very annoying Ads for "sales" of various eufy products that I am not interested in, as well as survey popups that I see right after opening the app. Could you please at least add some kind of monthly sub fee that gets rid of all of such Ads?
New software version is horrible. I bought the product for security, so the app should show me my cameras not have an ad plastered on my home screen. Tells me i can revert to previous version but won't allow me to. I bought the product already, now let me use it and give me back a full screen. zero stars
reviewers mentioned this in the last 60 days
Does Anker eufy human detection and activity zones work well?
Reviews suggest mixed-to-poor results for AI detection and activity zones. Users report false human detections from objects, cars, pets, blankets, chairs, trash cans, or decorations, while others say activity zones do not work accurately or are difficult to edit after updates. One positive review says motion detection changed and required manually selecting the Activity Zone, but most reviews raising this topic are complaints.
These cameras and this software are SO UNBELIEVABLY SLOW. It is not possible to get a live view without several minutes of loading and buffering and retrying. And 99% of the recorded events are false positives, usually something like a chair or trash can gets mistaken for a human several hundred times daily. Look into Reolink cameras and BlueIris software. Eufy products are complete and utter trash.
Update 10/1: This is my 4th or 5th update. After my last, strangely "something happened" and it started working fine. Camera on the lowest sensitivity and HUMAN ONLY, was working. But now it triggers everything again. Crazy their AI can't detect a car from a person. Pretty basic AI technology. The zones have NEVER worked. Ask anyone that has one of these cameras. At this point it's either constantly being annoyed by every little trigger or dump it in the trash.
AI STILL can't tell a human from a cat, and it detects my blanket as a human, lol. It's even worse after the merger. It's not a doorbell, it's cameras
reviewers mentioned this in the last 60 days
Is Anker eufy safe to rely on for home security or a baby monitor?
Based on recent reviews, many users would not rely on the app alone for urgent security or baby-monitoring needs. The concern is not just inconvenience: reviewers describe frozen streams, delayed notifications, missed events, and live view failures that could prevent someone from seeing what is happening in real time.
Safety issue for android tablet. Streaming pauses frequently without any warning sign. All you can see is old picture without realizing that camera isn'tworking. That's big concern if you're using it for home security or as baby monitor
App regularly fails to load events. Often does not load stored videos and fails to load live streams. Not to be relied upon for security.
The app has completely ruined my experience with Eufycams. I've been purchasing my cameras with Eufy since they started and the app has gradually become worse over the years. It has got so bad that it's actually dangerous to continue using them. If my cameras trigger in the middle of the night and I can only view clips maybe 40% of the time, then that's a deal breaker for me. It's a shame the app is so bad because the cameras are still amazing. Edit: The app has continued to get even worse.
reviewers mentioned this in the last 60 days
Can I change my email address or Wi-Fi connection in Anker eufy?
The reviews point to account and network-management frustrations. Reviewers specifically ask for the ability to change the account email and change Wi-Fi without manually re-syncing devices. One reviewer says they found they could not change an email address and had to delete the account and start again; another says a device could not reconnect after the app made them reconnect Wi-Fi.
need ability to change email on account and changing wifi connection for devices without manually re-syncing.
app made me reconnect to WiFi and device can't reconnect, so now I can't use it
Installed latest update today 290926 and it's dreadful. Can't access live cameras most of the time, very slow to do anything. Get thumbnail but get 'unable to play video'. Totally unreliable security product. It's not just me. Look at all the reviews since this update Also found out I cannot change my email address. I have to delete my account and then start again with a new account. Ridiculous
reviewers mentioned this in the last 60 days
Does Anker eufy work with Google Home, Google Assistant, or Alexa?
Recent reviews report integration problems rather than smooth smart-home support. Reviewers mention Google Assistant, Google Home, and Gemini not working, cameras or lights being exposed incorrectly to Google Home, and Alexa notifications failing when Human Recognition is enabled. These reviews do not show a reliable fix.
Does it work now???? No. Add decryption to the list. Great idea, but if even yourself cannot view the clips then it's a waste of time having cams. Geofencing still unreliable. Allow Android auto use , and watch compatability. So we can do the job for you. OR fix Geofencing . And No .Google Assistant, Google home, or Gemini do not work either. The worst geofencing app in history. Avoid for the app alone. Shame really because the cameras are good. But if the system does not turn them on. Useless.
Latest Eufy App update: If Human Recognition is turned on, the cameras will not send Alexa Notifications. Constantly warned about battery usage when viewing camera, despite check marking "Do Not Show Again"
Update to new Anker Eufy app has drastically improved the performance where previous promised fixes / time wasted with customer service made no difference. Cameras with a built in light present themselves to Google Home as a light rather than a camera plus other let downs. This should be relatively straightforward to change in the firmware but Eufy refuse to fix and will waste your time blaming your other equipment and then get sassy if you press them. Fix Google Home integration Eufy!
reviewers mentioned this in the last 60 days
Have any recent Anker eufy updates improved the app?
Yes, a few recent reviewers say an update restored normal behavior or improved speed, image loading, image quality, and notifications. That said, these positive reports sit alongside many current complaints about the same broad areas, so prospective users should treat the recent experience as inconsistent rather than clearly fixed.
Today I received the update and after installing it everything went back to normal. Everything works perfectly, thank you very much.
since the last update, this app has been fixed again for me, camera actually responds now, within a few seconds. be nice if there was an option to change the frequency of alerts when you are outside down.
Finally, an update that actually makes things better! The new app looks cleaner, image loading is noticeably faster, image quality seems improved, and notifications are much quicker and more reliable. This is the first Eufy update in at least two years that feels like a genuine improvement. ⭐⭐⭐⭐ One annoying change: motion detection now requires manually selecting the Activity Zone, with no clear warning to existing users. Overall, a very welcome improvement!
reviewers mentioned this in the last 60 days
Why did the Anker eufy rebrand bother some users?
Some reviewers disliked the rebrand because it changed the app name and notification display without improving core problems for them. Complaints mention the “Anker Eufy” name taking up notification space, confusion about the app name, and a general feeling that marketing changes were prioritized over reliability.
The rebrand has made it a poor experience for the user now having half my notification window taken up by the "Anker Eufy" app name. Pointless marketing change that is a negative for the end user. Also they still have not fixed getting notified when your cameras have charged, a completly pointless notification that you get spammed with when you have solar panels attached to them. I will never raise my review from 1 star until this is changed.
What's anker eufy and still no fullscreen option during playback?
The Anker rebrand is not going well.
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Anker eufy, not editorial opinion.