Is Mobily App working reliably?
Recent reviews describe serious reliability problems. Reviewers repeatedly say the app is slow, unusable, fails to fetch data, blocks login, and breaks payments or package activation. There are some positive reviews, but the more detailed recent feedback is mostly about the app not working when users need it.
Worst app experience ever! It suffers from heavy lagging and constant payment errors. Activating packages is overly complicated, and reinstalling didn't help. To make matters worse, it now forces users into a waiting queue of over 6,000 people just to log in! Fix your weak servers and bugs immediately.
Finally i did convert my sim to other network due to this useless app. Sim and Service is very well by mobily but there is something very wrong with this app. I waited 2 months may they send some updates and app can improve but this never happened.
تطبيق جميل ورائع جدا يسهل عليك الكثير في استخدام شريحة موبايلي ❤️
reviewers mentioned this in the last 60 days
Why does Mobily App keep saying unable to fetch data?
Reviewers report this message as a recurring app failure, especially around login and account access. Several say restarting the phone, clearing cache, reinstalling, or updating did not fix it. The reviews do not provide a dependable user-side solution.
The app crashes a lot I can't even login. Keep saying "unable to fetch data". I tried restarting my phone but nothing happened. I tried clearing the app's cache, still the same. Please resolve this issue
Zero stars option not available... If available, This app will win it hands down, unable to fetch data... usual response is we regret your inconvenience but you people never took steps to correct it... It's a hell using your service trying to recharge account... Such a worst and most discomfortable AP ever...
always show unable to fetch data.
reviewers mentioned this in the last 60 days
Can I log in to Mobily App?
Many recent reviewers say they cannot log in at all, or that login fails after an OTP or confirmation code. Some describe the problem lasting for weeks or months, which makes the app difficult to depend on for urgent account actions.
i cannot log in to my account. I tried everything already, but its always saying error, please try again for like a month already
I cannot login In the app it's been about 4 months? since I changed my Samsung phone S24 ultra to xiaomi 17T pro ... the app work fine in IOS devices but on Android it stuck after receiving the OTP code I have called Mobily hundred of Times and made a complaint but still not yet fixed
Application does not work. Login always fails even after receiving the confirmation code
reviewers mentioned this in the last 60 days
Can I recharge or pay bills with Mobily App?
Reviews raise repeated problems with recharge and bill payment. Users mention card payment errors, failed Visa payments after OTP, declined transactions, and bill-payment flows that are hard to find or do not complete. One reviewer says recharge used to work, but then stopped working with multiple cards.
Was a 5-star app until last week. I’ve been trying to recharge, but I keep getting an error saying there’s an issue with my card or bank. I’ve tried three different cards, and there’s definitely no issue with them as they’re working perfectly on other apps. I’m now unable to recharge or pay my bills through the app. Please fix this issue as soon as possible, it’s extremely frustrating, especially when the app was working perfectly before.
worst mobile app ever. since 3 years the inapp recharge process never goes smooth. i have to retry minimum 4 times for it to work. and surprisingly today i tried 15 times with no response . it directly takes me from credit card details to payment error without even loading, tried 4 credit cards same result. 👎
I like mobily, but thier app makes simple things overly complicated, like paying the bill, compared to what it was the new version looks good but old was much more functional and practical. why do I have to search the interface to pay my own bill, it should be displayed on the front page of the app and with a simple click to pay
reviewers mentioned this in the last 60 days
Can Mobily App activate, renew, or change packages?
Package management is a common complaint in the reviews. Users say package activation is complicated, package pages hang, OTP can be delayed during renewal, and the app may fail when trying to buy or apply services.
Absolute garbage of an app. Does not work at all for packages etc. Horrible and frustrating to use.
One issue face, when I want package renew, OTP not receive first time, wait 2 minute when click again OTP then message receive then package renew😒😏😑
البرنامج سريع في اعاده شحن الرصيد لكن اضافه باقه انترنت ما بيفتح الباقات ودايما بيهنج ما بقدر ازود باقه انترنت
reviewers mentioned this in the last 60 days
Is Mobily App slow, laggy, or crashing?
Yes, recent reviewers often describe the app as slow, laggy, hanging, not responsive, or crashing. Some say the issue appears even on newer Android phones, and others say it blocks login or payment.
تطبيق موبايلي ثقيل الإستجابة وجوالي أندرويد من أحدث الإصدارات ويحتوي على واحد من أقوى المعالجات ومع ذلك التطبيق سيء العمل. أتمنى من المطورين تخفيف الإصدار وجعله سلس وخفيف. وتقبلو تحياتي والنقد البنّاء
slow and laggy, need more improvements and more details about my paln, also activation of some services, now I can't pay my bill with a card. now can't log in at all
the worst application overall always stops working, loading every time,not responsive
reviewers mentioned this in the last 60 days
Why does Mobily App put users in a waiting queue?
Some reviewers say the app introduced a waiting queue before login during high traffic. They describe the queue as frustrating because it delays access to services, and at least one reviewer says the app crashed after asking them to wait.
Very disappointing experience with the Mobily app. 😡 I understand that high traffic can cause delays, but showing 6,671 users ahead of me with a 6-minute estimated waiting time is extremely frustrating. The waiting system feels poorly managed and wastes customers’ time. Mobily should improve the app capacity and queue system so customers can access services without this kind of unnecessary delay. Really poor user experience.
Worst app experience ever! It suffers from heavy lagging and constant payment errors. Activating packages is overly complicated, and reinstalling didn't help. To make matters worse, it now forces users into a waiting queue of over 6,000 people just to log in! Fix your weak servers and bugs immediately.
very bad application I'm trying to open the app but it's not work and also ask me to wait in queue then the app crushes
reviewers mentioned this in the last 60 days
Does Mobily App work well on Android phones?
The Android-specific reviews are not reassuring. Reviewers mention problems on newer Android versions and Samsung or Xiaomi phones, including slow performance and login getting stuck after OTP. One reviewer says the app worked fine on iOS but not on Android, but that is only that reviewer’s device experience.
Bugs error. Not working android 16.
I cannot login In the app it's been about 4 months? since I changed my Samsung phone S24 ultra to xiaomi 17T pro ... the app work fine in IOS devices but on Android it stuck after receiving the OTP code I have called Mobily hundred of Times and made a complaint but still not yet fixed
تطبيق موبايلي ثقيل الإستجابة وجوالي أندرويد من أحدث الإصدارات ويحتوي على واحد من أقوى المعالجات ومع ذلك التطبيق سيء العمل. أتمنى من المطورين تخفيف الإصدار وجعله سلس وخفيف. وتقبلو تحياتي والنقد البنّاء
reviewers mentioned this in the last 60 days
Is Mobily App customer support or complaint handling reliable?
Several reviews complain that support and complaint handling did not solve app-related or service-related issues. Reviewers describe difficulty reaching an executive, delayed complaint processing, and no response after contacting Mobily about a problem.
pathetic app. I already have fiber connection but I am unable to login or register mobily app. I want to login application to register complain about relocation of service. I am trying to lock request through calling 1100 but their system has lots of glitches. they are unable to process my request since last 10 days.
it's very Complicated to recharge very tough and hard to subscribe your current plan again it's very difficult to reach out to Customer Service executive. do not know why this is much complicated today since 12:45 PM I am trying to recharge and subscribe again to my current plan
أسوء تطبيق في العالم تم رفع ايميل بالمشكلة وللآن مافي اي استجابة
reviewers mentioned this in the last 60 days
Should I buy a device through Mobily App?
The app description says Mobily App supports shopping, but the review sample contains a serious complaint about a device order. One reviewer says they bought a Samsung watch through the app and were not given the watch or refunded after follow-up and an official complaint. This is a single detailed review, not enough to judge every order, but it is a risk signal.
I bought a Samsung watch through the app, and now it's been a whole month, and mobily didn't give me the watch and didn't pay me back my money even though I made a full follow-up and official complain about it and the treatment I get is Delaying the process and procrastination , that's why im changing my rate from 5 stars to one and if there is a negative I would give them , and lol they say I'm a VIP costumer and this is how they dealt with my issue
reviewer mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Mobily App, not editorial opinion.