ClassPass: Fitness, Spa, Salon — FAQ

BE CAREFUL! Don't even think about signing up with a non-temporary credit card! Dark patterns everywhere, FIVE STEPS with buttons changing place when trying to cancel, and you lose all credits immediately when cancelling, not when the trial expires. Every single thing in this app is designed to make you accidentally pay more.

I truely think this is scam. the trial period is valid for no classes that I could see and the prompts get so confusing I suddenly had a £49 upgrade charge. They did refund after some speaking with customer service but a scary app that I dont trust.

Total scam. Paid €45/month for several months only to find out they cap monthly credit rollovers at 60. Hundreds of euros completely wasted. On top of that, you forfeit any remaining paid credits the moment you cancel. The system is designed to take your money for zero service. Avoid this app

I tried the free-trial and it's been a disaster. Limited availability in my area, as well as being restricted without upgrades. When I was able to book a class, I drove 20-30 minutes and there was no class the first time, and the second time there was no *gym* (it had been closed for years!). I drove past the class that is closer to me that I booked for later this week, also no longer that gym. I canceled that class.

nothing like signing up for a trial membership just to be immediately prompted to sign up for the paid membership if you want to unlock access to more options. Why was I doing the trial membership for if it wasn't to experience what was available? not only that, I couldn't get the app to load any pages of actual businesses. and asking me six times if I actually want to cancel. has never happened to me before but whole thing seems pretty scammy

I think it's a great app. However, if you receive an invitation for 10 free trial workouts, be ready to learn that you WILL NOT GET 10 FREE TRIAL WORKOUTS, and the balance of your trial points will be ZERO. It's misleading, I guess so we would download the app and send invite for 10 free trial workouts to people and then explain to them that they won't get anything for free. It is the lowest form of getting download numbers.

bad unsubscribe ux, can't do it from app either

janky. if you need to cancel your subscription you have confirm this like six different ways.

Terrible app. I missed one payment and they took all the points I had stored, didn't give them back, but even worse, after I cancelled my subscription they kept charging me for months. I hope it gets closed, because it's a scam.

This program reminds me a lot of a timeshare. You pay for access to multiple services, but if you don't use your credits within a certain time, you lose them. That just doesn't make sense. If customers paid for those credits, they shouldn't be forced to use them before they expire. Why should they lose something they already paid for just because a new set of credits is about to renew? It feels more like a scam to me.

Be careful with your remaining credits. I had credits disappear from my account, and customer service was terrible. They kept denying there was a problem instead of helping me recover the missing credits.

Total scam. Paid €45/month for several months only to find out they cap monthly credit rollovers at 60. Hundreds of euros completely wasted. On top of that, you forfeit any remaining paid credits the moment you cancel. The system is designed to take your money for zero service. Avoid this app

Do not trust ClassPass. I attended a class, but I was flagged as a no-show, charged $12, and lost my credits. Support refunded the cash but mistakenly deducted the credits again, double-charging me for one class. Live agents argued with me about the experience, refused to provide a ledger of credit utilization (which they don't give access to), lied about following up within 24 hours. I sent a formal email dispute giving them days to fix it before my renewal, and they ignored me.

I have had endless problems the last few months with reservations that I did not make. I get notifications shortly before class about the reservation and sometimes these aren't even in the same city I live in, or they're classes I would never have signed up for at times I am out of town, working, or otherwise busy. they have charged me no-show and late cancellation fees each time amounting in hundreds of dollars. I had to cancel my membership because it won't stop.

just started using but disappointed because i didnt realize its subscription base and not top up base. and take note if u miss the class, they will charge u $19 unless u cancel at least 12h in advance ( so if youre sick just suck it up i guess )

Since the update, none of my bookings are being sent to the classes booked. The app shows a reservation, the credits are deducted but the class / company booked have no record sent to them. The chat feature was zero help when I reported it.

I tried the free-trial and it's been a disaster. Limited availability in my area, as well as being restricted without upgrades. When I was able to book a class, I drove 20-30 minutes and there was no class the first time, and the second time there was no *gym* (it had been closed for years!). I drove past the class that is closer to me that I booked for later this week, also no longer that gym. I canceled that class.

Using a free trial and managed to register a class with them, Classpass cancelled the class and I am now unable to register with that place again and can't use free trial.

Freezes quite frequently. Books fine when it doesn't freeze, but the share link does not seem to actually link accurately to the specific class. It always directs just to the main page. I'm not sure if this is between ios vs android apps/links, but freezing and links could be fixed.

search is nonfunctional. i have to find classes by the studio. if i use the map, it will say "no classes in your area" no matter what you put in. The is fundamentally broken and insane that its being passed off as a functioning feature. These devs should be embarassed.

the android interface is so bad..you are unable to find places untill you get the name right. the recommendation are pathetically shown. they have only worked on their iphone app. android they didn't even bother working on

multiple daily notifications to get you to buy credits or upgrade subscription. No notification menu settings to turn it off, only option is to block all notifications for the app at system level.

so many marketing push notifications. I've made one appointment in 3 days, have received a daily upgrade push notification.

Promotion notifications can't be turned off, and I'm being inundated with them since I reduced my monthly subscription. I want to be reminded of classes, I do not want to be constantly told to buy more credits or get a massage, and there is no way to separate the two. Getting on my nerves

Do not trust ClassPass. I attended a class, but I was flagged as a no-show, charged $12, and lost my credits. Support refunded the cash but mistakenly deducted the credits again, double-charging me for one class. Live agents argued with me about the experience, refused to provide a ledger of credit utilization (which they don't give access to), lied about following up within 24 hours. I sent a formal email dispute giving them days to fix it before my renewal, and they ignored me.

Since the update, none of my bookings are being sent to the classes booked. The app shows a reservation, the credits are deducted but the class / company booked have no record sent to them. The chat feature was zero help when I reported it.

the app is buggy. and the customer support is bad too. the concept is good. just the app problem. so I end up subscribing directly with the provider.

Trial is so limited in good proximal options that I never made it to one class. Concept is great.

Like the Hotel California of paid apps - It doesn't let me cancel my trial, a trial where I can't even redeem any of the free credits because all the available classes are too far from where I live! i contacted them via email and IG and nobody responded. Now I will have to get rid of my credit card so that they can't charge me for anything.

Benefit the member not than trial trial credit can't bring forward and some classes need to do manual search because if one where to select trial credit there will be no class available aside from this it's expensive