Why does Avis Car Rental keep asking me to update when no update is available?
Recent reviews strongly support this complaint. Reviewers describe a forced-update screen that sends them to Google Play, where only Open or no newer update is available, leaving the app unusable. Several say uninstalling, reinstalling, clearing data, or already having the latest version did not get them past the prompt.
AVIS mobile app requires updates (with no option to skip or defer). However, app store shows no updates available so the app becomes unusable and the user gets stuck in an infinite loop (1. Update the app, 2. No update available). This is extremely frustrating when you're already at the airport.
The app keeps telling me there is an update available but there is no update in Google's app update. The app is literally unusable.
unusable. It tells me to update now and will not let me use the app until I updaye, but Play Store confirms that I have the latest version. I tried uninstalling and reinstalling and I get the same results.
reviewers mentioned this in the last 60 days
Can Avis Car Rental really let me skip the counter at airport pickup?
It can work, but reviews are mixed. One reviewer says the app saved time by letting them go straight to the car and exit with a QR code. Other reviewers say app problems still forced them to wait at the counter or stand in line, so the skip-the-counter benefit appears unreliable for some users.
The app saves a lot of time at airport pickup locations. Go straight to the car and exit with the QR code.
App won't stop prompting me to update. It's unusable. Now I'm at the rental car counter waiting instead of heading straight to my car.
Never works right and I have to stand in line to get my car anyways...
reviewers mentioned this in the last 60 days
Is Avis Car Rental slow or does it crash?
Yes, slowness and crashes are a real theme in the reviews. Users describe long load times, rentals failing to load, hanging, crashes during customer-service chat, and needing to force close the app or clear cache before it works.
this app takes a long time to open and then longer time to load rentals, if it doesn't crash.
extremely slow and constantly crashes. chatting with customer service is almost impossible because of the constant crashes
update: app still sucks, installed on a new phone, says app update available, no update in Store. OG post: September change was not for the better. app is slow to open, often has to be force closed, cache cleared, and maybe the second or third try will be successful. you're better off opening a web browser and managing your reservation there. or just rent a car from another company and have less annoyance.
reviewers mentioned this in the last 60 days
Does Avis Car Rental have login or password problems?
Reviews do raise login and password problems. Users mention being logged out after updates, having to log in again despite saved biometrics, and bad password-reset experiences. There is also a positive review saying login and reset issues had improved, so experiences are not all negative.
every time there's an update, I cant get logged back in. there are so many updates this happens ALL the time. why so many bugs. not a fan of this app. update. Just opened the app and of course there's an update!!
Every time the app updates, which is frequently, I have to login again despite saving my credentials with biometrics. Lazy programming and inconvenient for me. Otherwise the app is fine.
They addressed the issues related to login and reset difficulties. This app has significantly improved and is now considerably more reliable and responsive.
reviewers mentioned this in the last 60 days
Can I get Avis receipts in the Avis Car Rental app?
The app description says it can show receipts, but at least one detailed review says receipt retrieval failed completely. That reviewer says entering the required information and tapping to get a receipt did nothing, and also complained that support resent receipts out of order with duplicates.
Can't retrieve receipts! Fill in all the credentials, click get receipt, nothing happens. Same with the desk top. Why does the desk top let you go back 6 months but the app only let you go back 2 months? Too many steps to retrieve your receipts and still not get them to open is ridiculous. When you call for help customer service seems too bothered and then resends the receipts out of order and with multiple duplicates but not all the receipts requested. Please fix the app and site.
reviewers mentioned this in the last 60 days
Does Avis Car Rental show clear prices, currency, fees, and discounts?
Some reviewers say the app’s pricing details were not clear enough. Complaints include no obvious currency setting, unexplained extra charges at checkout, cancellation fees, and emailed discounts not carrying over into a reservation. If you use the app, the reviews support checking the final reservation details carefully before relying on a quoted total or offer.
does not indicate or set currency. extra charges added at checkout with no explanation. agent assistance very hard to reach
fees for canceling when u cancel 3 was ahead of time when your premier. could lose me forever
Discounts send to my email don't transfer to the reservation.
reviewers mentioned this in the last 60 days
Can I modify an existing reservation in Avis Car Rental?
The reviews suggest caution with reservation changes. One reviewer says changing a return location appeared possible but failed because the app treated the existing rental like a new rental. Another says a prepaid vehicle selection did not match the confirmation, and a separate reviewer says car selection errored out.
When you find your reservation there is the possibility to edit pick up and return locations! GREAT! Unfortunately when you try to change the return location the app treats it as a new rental and stops because the renting original date is in the past. NO ONE at AVIS considered the possibility to change the return location via app for an existing rental, in 2026. Wow.
I pre paid for 7 passenger PEUGEOT 5008 and I got confirmation of 5 passenger jeep wrangler!!!!!when I finally managed to talk to a person they passed me to another and they said sorry we don't have the car in our system! I asked why is it in your app . asked if I could rent a similar car the answer was we don't have similar car. I know they do as I rented in December in Italy. very disappointed with the company will delete the useless app .3 star is for navigation of the app only .
keeps erroring out and does not show available cars when making a selection
reviewers mentioned this in the last 60 days
Does Avis Car Rental show ads or third-party offers?
Yes, some reviewers explicitly complain about ads and third-party offers inside the app. The complaints are not about Avis rental listings themselves, but about having to click through or decline unrelated deals when they just want to rent a car.
ads in the app, a no no!
Too many third party ads to click through and decline. I just want to rent a car. I don't want you be solicited for a parade of random "deals."
should not be advertising
reviewers mentioned this in the last 60 days
Does Avis Car Rental make Avis Preferred upgrades and perks work?
Do not assume the app or Avis Preferred status will guarantee a ready car, after-hours pickup, or an upgrade. The app description says Preferred counter-skipping is available only at select locations and may require identity verification; reviews also describe failed upgrade handling, no car ready despite Preferred status, and no after-hours pickup.
Can't pick up vehicle after hours even if preferred member. Not helpful.
despite being a preferred number they did not have a car ready after a reservation that was 3 months old and this was told to me after I waited in line for over an hour because they were understaffed
I always have a problem, this Time wouldn't let me select free upgrade due to card issue. I fixed it then it still wouldn't work. they gave me a card too small. I tried to talk to the agent at the airport and she said it would cost more for the upgrade. I explained I had a free upgrade. she couldn't do anything about it. GREAT CUSTOMER SERVICE
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Avis Car Rental, not editorial opinion.