Is Avis Car Rental a scam?
The reviews do not support calling Avis Car Rental a scam; it is a real car-rental app that some users successfully use to book and pick up cars. That said, the same reviews include serious warnings about app reliability, hard-to-reach support, unexplained charges, and reservations not working as expected, so it is not risk-free.
The app has degraded significantly in the last year. Creating a reservation is still easy. Aquiring any sort of rental support or customer service is nearly impossible. The app provides very little information regarding the rental and speaking with an associate is as difficult as swimming, the Atlantic without arms. In the last year, the Avis online solutions have become a very "Buyer beware" experience.
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reviewers mentioned this in the last 60 days
Is Avis Car Rental legit?
Yes, Avis Car Rental appears to be a legitimate Avis booking and rental-management app, and some reviewers say it saves time at airport pickup by showing where to get the car and letting them exit with a QR code. The main concern is not legitimacy but inconsistent app quality, including update loops, login trouble, slow loading, and support problems.
The app saves a lot of time at airport pickup locations. Go straight to the car and exit with the QR code.
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reviewers mentioned this in the last 60 days
Why does Avis Car Rental keep asking for an update when no update is available?
Recent reviews show a major update-loop problem where Avis Car Rental says an update is required, sends users to Google Play, but Google Play only shows Open or no newer version. Reviewers describe being unable to access rentals or use the app at the airport because they cannot get past that screen.
AVIS mobile app requires updates (with no option to skip or defer). However, app store shows no updates available so the app becomes unusable and the user gets stuck in an infinite loop (1. Update the app, 2. No update available). This is extremely frustrating when you're already at the airport.
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reviewers mentioned this in the last 60 days
Does Avis Car Rental crash or run slowly?
Many critical reviews describe Avis Car Rental as slow, buggy, or prone to crashing. Some users say it takes a long time to open or load rentals, and at least one says customer-service chat is nearly unusable because the app keeps crashing.
extremely slow and constantly crashes. chatting with customer service is almost impossible because of the constant crashes
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reviewers mentioned this in the last 60 days
Why does Avis Car Rental keep logging me out or making me reset my password?
Login reliability is a recurring complaint. Reviewers report being logged out after updates, needing to sign in repeatedly, and having to reset passwords even when they believe the password is correct; one later review says login issues improved, but the complaints are still a clear caution.
I have to change my password every time I use it even though I know I'm using the right one. I'll be getting ready to deplane and get on the app and of course have to change my password. Fast forward 20 minutes and I'm all ready to have the app up at the rental counter and then it tells me to log in again and of course my password I just made doesn't work and I have to reset yet again. so frustrating! Avis, hire someone competent to fix this or maybe even start over.
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reviewers mentioned this in the last 60 days
Can Avis Car Rental help me skip the counter and go straight to the car?
It can for some users and locations: positive reviews mention going straight to the reserved vehicle, getting a space number, and exiting with ID or a QR code. However, other reviewers say app failures still forced them to stand in line, so this feature seems helpful when it works but not something to rely on absolutely.
Fast , Pronto , Rapido. This Avis app,is intuitive, user friendly & very organized. Also, the app enables your trip to Avis ,on Airport Blvd, @Hobby Airport. to be "hassle free " no need to enterface with a person .Proceed, directly to the reserved vehicle, by way of ,# indicated space on Parkng lot. Upon exiting the lot,show your( I D) & you're on your way! Easy,fast & rapido ! ****Avis acknowledges our Military Discount....status....repeatedly ****
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reviewers mentioned this in the last 60 days
Can I retrieve receipts in Avis Car Rental?
Avis Car Rental is described as offering receipt access, but at least some reviewers report that receipt retrieval does not work reliably. One user says they filled in the required information, tapped to get the receipt, and nothing happened, with similar trouble on desktop and with customer service follow-up.
Can't retrieve receipts! Fill in all the credentials, click get receipt, nothing happens. Same with the desk top. Why does the desk top let you go back 6 months but the app only let you go back 2 months? Too many steps to retrieve your receipts and still not get them to open is ridiculous. When you call for help customer service seems too bothered and then resends the receipts out of order and with multiple duplicates but not all the receipts requested. Please fix the app and site.
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reviewer mentioned this in the last 60 days
Does Avis Car Rental show ads or unexpected extra charges?
Some reviewers object to ads and promotional offers inside Avis Car Rental, especially when they just want to rent a car. There are also complaints about extra charges appearing at checkout without enough explanation, so users who are sensitive to add-ons should review each checkout screen carefully.
Too many third party ads to click through and decline. I just want to rent a car. I don't want you be solicited for a parade of random "deals."
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reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Avis Car Rental, not editorial opinion.