StoryReel: Drama Shorts & TV — FAQ

scammers. I did the trial offer of just one day, they said I can cancel whenever through the app. I tried to but it was no where in my Google play store and they didnt have the membership button on the app itself. oh emailing them dont work. since they also had that disclaimer. so ofcourse the next day it chargers me 30 dollars for a week ( ridiculous price ) and when I thought I had to cancel my credit card the membership button miraculously was there. trash app, not worth 30 dollars a week.

can't cancel subscription it is a scam. also can't can't contact them do not download

I have subscribed and paid via Google Play Store, when I log in it ask me to subscribe. This is Extortion, I need my refund immediately pls.Fraud

The ad said you could watch for free, had it followed through and allowed the video it had been showing on that ad to viewed free, it would have been OK. However, as expected, completely locked behind a very large pay wall. Very much false advertising. I was not expecting every show to be free, but I was absolutely expecting the one they were advertising as free to be free.

not 100% free as advertised. after watching 3 days of ads in between each scene it still made me subscribe just to watch 3 more episodes. such a scam... also if anyone sees this and is having a problem canceling their subscription, you need to go to "settings" in the app and "manage subscription". they made it harder to find then just clicking the subscription info and they don't respond to emails. I hope this helps someone.

The ad that I found this app from advertised it as COMPLETELY FREE! No subscriptions and all that stuff. however, as soon as I download it and start watching the one story I was trying to finish, it is asking for money or to watch ads or to do a bunch of other stuff just to get enough coins to watch 1 more episode. I am uninstalling.

DONT DO IT. THEY MAKE IT SO YOU CAN NOT CANCEL AND THEY KEEP CHARGING YOU. THEN IT IS A FIGHT TO GET HELP TO CANCEL. I HAVE EMAILED LET SEE HOW LONG IT TAKES NOW.... (Update) still say don't do it. they said get most updated version and then uninstall. well I have the updated version and the option was still not there. DONT LET THEM STEAL YOUR MONEY BECAUSE THEY MAKE IT SO YOU CAN NOT

not 100% free as advertised. after watching 3 days of ads in between each scene it still made me subscribe just to watch 3 more episodes. such a scam... also if anyone sees this and is having a problem canceling their subscription, you need to go to "settings" in the app and "manage subscription". they made it harder to find then just clicking the subscription info and they don't respond to emails. I hope this helps someone.

some good reels BUT they end suddenly and just start new reels. it feels like the stories aren't fully finished which is annoying. The selection isn't as good as others apps and you don't get the option to read what the story is about or who the actors are. I did a 1 week membership and after 3 days I've already canceled which is very easy to do (go to settings then your account and its at the top)

Advertised dramas don't exist on their app. See interesting ones on Facebook all the time. Click the link it doesn't go to the drama. Search the same name in the app and you get every drama but that one. I paid for absolutely nothing. So, don't waste your time. I'm guessing their dramas from other apps for advertising but don't exist.

Over all not bad options, but frustrating that the ones I see ads for on social media aren't available. I tried searching & launching from ad, but with app downloaded it wouldn't work. If I don't have it downloaded, it launched to the right story. But as soon as I sign in, that same story disappears. Makes me hesitant to pay because I can't actually watch what I downloaded app for.

Misleading with story ads to download app to find story not available

Great app if you enjoy unfinished videos, and poor quality AI. I downloaded because I saw a Facebook trailer for a cute bear taking a child to a billionaire video. There was enough free coins from watching videos to watch all 20 episodes, but it is unfinished. Don't waste real money or time on videos you will never know the ending to. Also like I said AI is poor, with cameras pointing the wrong way, house changing facade, and going from secluded woods to a suburban neighborhood. uninstallin

Almost no short drama has been finished! I don't believe i have seen a single drama to the end because there were no more episodes. It's extremely annoying to watch something, and then not be able to finish it! Extremely disappointed

incomplete movies....Not worth it. That's scam. The Don's secret twins is incomplete and all i have tried watching.

I do not trust this app. I purchased the 300-coin package (including the bonus coins) for R53.99 using my Google Play balance. The money was deducted from my account, but I never received the coins. I contacted support by email to report the issue. My first email went through, but when I tried to follow up, my emails failed to deliver. I paid for a service that I never received, and there has been no resolution. This has been a very disappointing experience, and I cannot recommend this😩😩

So the stories sounded great and looked at titles and liked what I was seeing. I paid for a weekly subscription to check it out. The money left my account, but the app did not change. I still had to watch commercials. I had to search to find contact info and had to email my problem. While they refunded me I would have preferred fixing the issue. Apparently if I leave a review, screenshot it and send it to them I'll get 1 wk free. 🤞I was born in the 1900's. I'm not tech savvy!

Terrible experience. I paid for a subscription, but it was never activated and I couldn't access the content. I contacted StoryReel support several times and provided my UID, payment and transaction details. Instead of solving the problem, they repeatedly sent the same generic automated response asking for information I'd already provided. I cancelled my subscription and requested a full refund. Based on my experience, I strongly recommend avoiding this app.

I tried the 24‑hour pass for $1.99 and genuinely enjoyed the AI short‑reel stories. When the pass ended, the app showed a $19.99/week subscription offer. To be fair, they didn’t auto‑resubscribe me. $19.99 per week is almost $80/month, too expensive for something I don’t have time to watch regularly. I declined and went back to my $16/mth Netflix family plan. i dont want to uninstall..i wish you have the offer unlimited 1 day pass for $1.99 or monthly pass for $12.99.

Way too expensive. I wish there was a way to rent the stories instead of subscribing. The app says you can continue Watching if you watch an ad. I watched ads 3 times for like 15 minutes and didn't get any rewards. I got tired of fighting with the app so I decided to uninstall. I contacted customer service but everything they told me to do didn't fix the problem. I purchased coins to watch a series and it didn't show up in my balance even though the payment went through. This is fraud.

I just downloaded am interested but am not paying almost 20 dollars a week this app is expensive. Then there are ways to get more coins to watch you should be able to watch without having to give your info out. I don't need all those notifications for things I am not interested in. I am interested in the shows

Great app if you enjoy unfinished videos, and poor quality AI. I downloaded because I saw a Facebook trailer for a cute bear taking a child to a billionaire video. There was enough free coins from watching videos to watch all 20 episodes, but it is unfinished. Don't waste real money or time on videos you will never know the ending to. Also like I said AI is poor, with cameras pointing the wrong way, house changing facade, and going from secluded woods to a suburban neighborhood. uninstallin

I like this app! It's one of the few apps that isn't overblown with ads. It is on the pricey side but the dramas are really decent even if they are predictable at times. Now, the downside for me -- their subscription does not show up in the play store so canceling them can sometimes be a pain but overall it's not a bad app and it has a good mix of AI and real dramas.

It's not that I do not enjoy the stories. I do. But the things that are bothersome are the spelling errors, the mispronounciations, the flipping of accents, blurring details that don't need blurring, and the recycling of the same stories that just have different AI imaging. Come up with more stories and make changes to spelling, pronounciations, no blurring, and accents. Otherwise, the price you charge PER WEEK wouldn't be worth paying. I am sure I am not the only person with these issues.

The quality of the video is excellent, though they need a diverse casting, the characters are all 1 ethnicity, so gets a bit boring, and samey. The story line is engaging. Experience subscription issues, emailed them to resolve and they responded quickly. They offered me a free week for a 5 star review. Seems fair

I enjoyed the stories but when I tried to cancel it was not where they said to go. I tried emailing the and the email bounc3d back so I tried to send feedback and it was ignored and now they charged me for another week. Don't subscribe or you won't be able to cancel. Or maybe someone will finally answer me now!

Terrible experience. I paid for a subscription, but it was never activated and I couldn't access the content. I contacted StoryReel support several times and provided my UID, payment and transaction details. Instead of solving the problem, they repeatedly sent the same generic automated response asking for information I'd already provided. I cancelled my subscription and requested a full refund. Based on my experience, I strongly recommend avoiding this app.

Your search bar doesn't work.I've had to look for dramas that I started seeing, but I can't find them, and I use the names of each drama to put in the search bar. Very disappointing

I can never find the videos I am searching for. This is the most disappointing app.

Advertised dramas don't exist on their app. See interesting ones on Facebook all the time. Click the link it doesn't go to the drama. Search the same name in the app and you get every drama but that one. I paid for absolutely nothing. So, don't waste your time. I'm guessing their dramas from other apps for advertising but don't exist.