Why is Meta Ads Manager crashing or not opening on Android?
Recent reviews strongly suggest a widespread Android launch-crash problem after an update. Reviewers describe the app showing the Meta logo or a white screen, then closing immediately. Several say clearing cache, clearing data, reinstalling, restarting the phone, or testing on another Android device did not fix it.
Based on these reviews, prospective users who need mobile access for active ad campaigns should not assume the app will open reliably on Android right now.
The Meta Ads Manager app has been crashing since yesterday. It closes immediately after opening on multiple Android phones, even after a fresh installation. Please fix this issue urgently. This app is essential for monitoring ad spend, payments, and managing campaigns while on the go.”
The app was working fine until 2 days ago, but now it won’t open. It shows the Meta logo, then a white screen, and crashes back to the home screen. I cleared cache/storage, uninstalled and reinstalled it, and tested it on two different phones, but the issue persists. Also, some buttons like “Done” and custom date controls are hidden under the navigation buttons. Please fix these issues urgently.
same issue here. app crashes immediately on startup since october 4th. tried deleting memory and reinstalling. doesn't help. im on a pixel 11 pro
reviewers mentioned this in the last 60 days
Can you create and publish ads reliably in Meta Ads Manager?
Reviews are mixed, but many recent complaints say ad creation is unreliable on mobile. Users report crashes during ad creation, publishing failures, erased work, missing draft saving, and trouble selecting posts or creatives. Some positive reviews call the campaign setup easy, but the negative reviews describe serious interruptions when trying to finish or publish an ad.
If you plan to build ads on a phone, the reviews suggest keeping a backup option available, especially for longer ad setups where losing progress would matter.
this app keeps closing while creating an ad and you will have to start again and again of which it doesn't save any draft progress
The worst app ever. Keeps crashing. does not let you publish an ad from mobile. You can't use your mobile gallery to upload the creative. Then why does one have a mobile app at all? Meta being such a big technology company can't fix this simple thing that users prefer? Even Meta AI agrees with me and says Google, YouTube are better than Meta..! Time to wake up, Meta!!
Absolute TRASH. When I click publish ad, it erases everything I did and starts over. JUNK!
reviewers mentioned this in the last 60 days
Does Meta Ads Manager have payment or billing problems?
Several reviewers report serious billing concerns: deducted payments not credited, money taken after they believed the balance was cleared, top-ups not making ads run, and repeated advertising charges they say they did not knowingly authorize. One reviewer explicitly calls it a fraud, while another says support rejected a refund request.
The reviews do not prove every billing complaint is correct, but they do show that payment transparency and support are major worries for some users.
I just top up the balance, but the ads can't run at all because it's running out of budget? then where's my money going after top up?
My Experience With Meta Ads Extremely disappointing. I boosted a Facebook post, but later discovered repeated advertising charges totalling approximately R14,943.10. I did not knowingly authorise ongoing advertising or repeated deductions. Meta Support rejected my refund request and closed the case. Customers deserve clear billing, spending limits and transparency before charges continue. Meta needs to improve customer protection and support.
Don't trust on meta add they are deducting money from your account even your balance is cleared it's a fraud carefully everyone for make add on meta
reviewers mentioned this in the last 60 days
Is Meta Ads Manager showing accurate campaign data and performance stats?
Reviewers report problems with campaign reporting and ad data, including empty tables, delayed performance statistics, incorrect date ranges, previews that never load, and campaign details redirecting back to another screen. Some users also ask for custom metrics and breakdowns, suggesting the mobile reporting experience may be incomplete for deeper analysis.
For quick monitoring, some users still find the app useful, but the recent complaints make it risky to depend on the app alone for precise performance review.
I was sceptical about the 4.7 rating. Did Meta actually produce something good? I was delighted to find out that incompetency has not been a missing feature in this app. E.g. the minute I want to drill down into my ad performance and would select a 7 day range, the ads still show a 1 day range. Or select table view on an ad set and ads from a completely different ad set and the campaign finally loads after a minute waiting. Bravo Meta. Edit: 1 star again for pushing recommendation points.
Meta ads new update is not working properly. worst. not even showing the views anything simply showing empty table. who developed new update waste fellow. useless app for android.
Latest update is buggy with performance statistics.. it does not update for a very long period of time
reviewers mentioned this in the last 60 days
Is Meta Ads Manager as complete as the web version?
No, not according to reviewers who compare it with the web version. Users say the app is missing features available on web, including adding a mobile number for direct messages, creating messaging templates, custom metrics, breakdowns, and some controls for budget or dates. One reviewer says they had to use a laptop to edit budget because the mobile app was unusable for that task.
The app may work for lighter monitoring when it opens, but reviews suggest the web version is still necessary for some setup, reporting, and account-management tasks.
It is good. but so many features that are available in web version are missing. I can't add a mobile number for direct message. there is no option to create messaging template and so much is missing.
Previews never work- either they just keep loading forever without displaying, or they show for a second then kick me back to the main screen. Could edit budget easily for a while but it's reverted back to being unusable to change amount spent each day so I have to use laptop for it. Useless app.
can we please have custom metrics data populated in this app. and breakdowns. it's such a basic feature the app is crashing now as soon as it opens
reviewers mentioned this in the last 60 days
Can you log in to Meta Ads Manager and get account support?
Some reviewers report login and account-access problems, including invalid-password messages despite using known credentials, being locked out after password changes, and not being able to reach a human support agent. Others say the app crashes when they log in, which blocks account access even if the credentials are not the issue.
The review evidence points to both app-login bugs and support-access frustration, especially for users who need help recovering an account or managing ads urgently.
This app is basically worthless. says my password or login is invalid, but im using the same biometrically entered login from Facebook. Gives no option to create a different login, and the "need help?" option is dead. Like 3 things on the app and none of them work.
Very poor app, locked me out saying password wasn't recognised, changed to a new password and still not working. Now locked out, no human to speak to. Pathetic.
NOT HAPPY AT ALL! I've been trying for OVER 3 WEEKS to get in touch with a human agent (Because apparently my situation requires one) and I still can't get through. I'm beginning to think there are no humans working for Facebook anymore. I need an agent to help with admin recovery of my account!
reviewers mentioned this in the last 60 days
Does Meta Ads Manager bring leads, messages, or business from ads?
Reviews are split. A positive reviewer says Meta Ads is useful for running ads and generating leads, but several others complain about spending money without getting messages, business, or useful customer responses. Some mention spam requests, low impressions, high charges, or contacts who do not buy.
The reviews do not establish whether poor results come from the app, the ad platform, targeting, the offer, or another factor. They do show that users judge the app partly by whether paid boosts produce real leads.
Meta Ads is a very useful platform for running advertisements and generating leads. The campaign setup is easy to use and the overall experience is good. I hope Meta continues to improve ad delivery and lead quality
I have been boosting my ads since last week. Money is being spent, but I’m not receiving any messages from the ads, and there is no business coming in. Please update the Ad Manager.
all I am getting is spam requests and nasty replies. it's ridiculous
reviewers mentioned this in the last 60 days
Can Meta Ads Manager manage multiple ad accounts and active campaigns correctly?
Some reviewers say the app fails at core management tasks: not switching between ad accounts, not showing all active campaigns, not fetching ad data, and not reliably writing mobile changes back to the ads account. That makes the app questionable for users who manage multiple accounts or need confidence that campaign edits are actually saved.
This is separate from the launch-crash issue: even when the app opens, reviewers describe campaign and account-management reliability problems.
Many bugs in new update. not switching to different ads accounts
horrible AI, broken UI, often does not show all of your active campaigns. often the changes you make on mobile do not actually write to your ads account.
Consistently cannot retrieve your ad "cannot fetch ad data" which is a recurring problem for years.....I never saw my own ad running.
reviewers mentioned this in the last 60 days
Can Meta Ads Manager disable an ad account or remove ads without clear explanation?
A few reviews raise concerns about policy enforcement and account restrictions. One reviewer says an ad account was disabled despite claiming no policy violation, while another says a legitimate job posting was allowed and then removed for an unclear violation while Meta kept the payment. These are user claims from reviews, not independent proof, but they are important risks for advertisers to understand before relying on the app.
Please fix this issue. If an ad account has not violated your policies, Meta should not disable it. If we cannot use Meta to run ads, how can Meta earn? Meta should think about this issue and resolve it. Before disabling an ad account, Meta should first manually verify whether the advertisement actually violates any policy or whether the claims made in the ad are genuine or not. Please do not disable ad accounts without properly checking and verifying the issue first.
SCAM!!! Beware, they will allow a legitimate job posting then claim you violated something not listed in their rules. Then they'll take your ad down with no actual details on what was violated while keeping your payment. Stay far far away from these people.
reviewer mentioned this in the last 60 days
Is Meta Ads Manager easy to use?
Some reviewers praise the app as useful, helpful, and easy for campaign setup or viewing ads. However, many negative reviews say the ad-making flow is complicated, the UI is broken or hard to use, and bugs interrupt basic actions. Ease of use appears to depend heavily on whether the app is working and whether the task is simple monitoring or full ad creation.
Meta Ads is a very useful platform for running advertisements and generating leads. The campaign setup is easy to use and the overall experience is good. I hope Meta continues to improve ad delivery and lead quality
it's good and easy to use , but there are some glitches, when you try to select an ad to view its details, it re-loads and redirects you back to the campaign.
bad experience, ads making flow is too complicated, but i cant save ads as draft, so we need to retry from the start if app is suddenly force closes idk why, so annoying
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Meta Ads Manager, not editorial opinion.