Is UKG Pro a scam?
UKG Pro is presented as a workplace HR and payroll app that only works when an employer or organization enables access, so it is not described like a random money-making app. That said, at least one reviewer directly calls it a scam after reporting a serious security concern, and many others describe broken login, clock-in, and loading behavior. A prospective user should treat it as a real employer-provided tool, but not assume the app experience is reliable or trusted by reviewers.
Major security issues. sign in for work and I get the information of the previous user. scam
1
reviewer mentioned this in the last 60 days
Is UKG Pro legit?
UKG Pro appears to be a legitimate workplace app used by employers, and the app description says access is limited to authorized UKG customers whose organization enables it. Reviews also repeatedly mention being required or forced to use it for work. However, being legitimate does not mean reviewers find it dependable; the most visible recent feedback is highly critical of performance, login, clocking, and usability.
If I could give this app negative stars I would. I am required to have it for work. It never works. It has more bugs than the Louisiana swamp. Log in is next to impossible. The time clock is constantly either not registering clock ins or clock outs. IT IS ABSOLUTE TRASH. It is also not Android friendly. To corporate owners, please don't do this to your employees. Find another system.
19
reviewers mentioned this in the last 60 days
Does UKG Pro work well for clocking in and out?
Reviews strongly suggest clocking in and out is one of UKG Pro’s biggest pain points. Users describe slow punches, missing clock-in options, failed clock-outs, location problems, and needing time corrections. If your job depends on mobile punching, the reviews indicate you may need a backup process through your manager or employer.
This app is garbage. Things either don't load, or only half loads. Constantly kicks you out for "security updates" only to make you enter your password again and again and again, trying to just get things to load. Tired of being stuck at work for an hour after my shift because this app encounters 50 issues when trying to just clock out. THIS APP WILL MAKE ME LOOSE MY JOB DUE TO ITS GLITCHES. THIS APP SUCKS!!!
32
reviewers mentioned this in the last 60 days
Why does UKG Pro keep making me log in or verify again?
Recent reviews repeatedly complain that UKG Pro signs users out, ignores saved biometrics or “remember this device,” and forces extra authentication. Several reviewers say biometric login adds steps rather than saving time. This may be affected by employer setup, but the review pattern shows login and verification are a common frustration.
Months later still an issue. 2 step authentication doesn't work right. gives 4 options(email,call,text,etc), when I select text, it says sending an email to an email i can't access. Also, it has a checkbox for "remember this device" that doesn't seem to do anything, as it comes to that page everytime regardless of if it was checked off the last time. many more issues, but zero help either. They put it on the employer. this is the enth problem, 0 stars. Also can't login half the time.
17
reviewers mentioned this in the last 60 days
Is UKG Pro slow or does it fail to load?
Yes, slow loading is one of the clearest themes in the reviews. Users describe screens spinning, blank pages, long waits for basic features, and the app failing to load chat, schedules, pay, or clock functions. Some reviewers say this happens even with good Wi‑Fi or on fast phones.
Unfathomably slow. It's hard to comprehend how, in 2026, an app that is mostly just for punching in for work is so unbelievably slow. The messaging system will give a push notification for a message often 24 hours after it was sent, if you get just the right time day you may be able to upload an image, but very unlikely. For something that contains no real personal information or ability to affect my life in a meaningful way, Won't load the chat button or other "features" at times.
135
reviewers mentioned this in the last 60 days
Can I view my schedule or change availability in UKG Pro?
UKG Pro is supposed to support schedules and availability, but reviewers report trouble seeing schedules, applying for shifts, editing availability, and navigating schedule screens on a phone. Some mention that schedule-related problems can affect shift selection or require using a computer instead.
App is abysmally slow, even though I own an extremely fast phone. I started using this for my first job a few months ago, and everything was working great! I could view my schedule with ease, call off and take shifts, see my pay statement, etc. With UKG's latest update, I cannot see when I am scheduled. I press everything regarding scheduling, and all it says is "an open shift is available", even for days that have already passed. Not sure if it's manager or app dev error, but it's a problem.
32
reviewers mentioned this in the last 60 days
Does UKG Pro show pay stubs or pay statements?
The app description says employees can view pay information, but several reviews say pay pages do not load, show blank screens, or fail to display pay stubs. If pay access is the main reason you need the app, the reviews suggest you may still need an alternative route through your employer or a browser.
The store says 4.2 Stars, yet the only reviews I see are 1 and 2 stars. This app is brutally slow to do anything, everytime I try looking at my pay stub it glitches.l, have to login multiple times. The only reason companies use this is because it's cheaper than the alternatives. You get what you pay for. I strongly suggest not downloading this.
9
reviewers mentioned this in the last 60 days
Do UKG Pro notifications work for shifts and messages?
Reviewers report both missing notifications and late notifications, especially for shift offers and group chat messages. Some say this caused missed opportunities to pick up shifts, while others complain about irrelevant or repeated notifications. The reviews do not support relying on notifications alone for time-sensitive work updates.
One of the worst apps I've ever been forced to use. It constantly logs you out even if you leave the app open. Notifications don't come through, despite having them all switched on, both in the app and in my phone's settings, and having battery set to unrestricted. This means I miss out on shift offers and leads to actual lost income. This is extremely frustrating.
4
reviewers mentioned this in the last 60 days
Is UKG Pro easy to use on a phone?
Many recent reviewers say UKG Pro is clunky, unintuitive, and hard to navigate on a phone. Complaints include too many steps for simple tasks, confusing menus, poor layout, and help resources that are hard to access. A few reviews mention improvements or a polished design, but the dominant recent feedback is that the mobile experience is frustrating.
You can't even access the help articles without making an account for the help article forum, but the app is so counterintuitive you need help articles/guidance to use it in the first place. You're supposed to be able to fix missing or wrong punches right in the app, but it doesn't work properly. If it does work, it's confusing to do, and imo that means it doesn't work. Takes ages to load (why???), has to reload if you go into another app but keep it open in the background, etc., etc..
26
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of UKG Pro, not editorial opinion — read the full report for the complete teardown.