Why is the Tropical Smoothie Cafe app not loading or opening?
A recurring complaint in recent reviews is that the Tropical Smoothie Cafe app gets stuck on the loading screen, spins indefinitely, crashes, or stops opening after an update. Some reviewers say uninstalling and reinstalling is the only way they can use it, while others say reinstalling did not fix the problem.
app literally never loads. it always gets stuck on LOADING
App still broken. needs update. can't Make orders gets all the way to payment screen, then keeps getting "loading" error. tried reinstall still broken.
Did the update today and now the app will not load. The store wouldn't give me the six dollar price for my açai bowl although I've been to the same location each day this week and got the $6 bowl every time. S BS
9
reviewers mentioned this in the last 60 days
Can you place an order in the Tropical Smoothie Cafe app?
Not reliably, based on these reviews. Users report being unable to add items to the basket, getting blocked at the payment screen, or being unable to order through either the app or website. A few reviewers say ordering online or through the browser worked better for them, but the app itself is described as inconsistent.
I'm trying to order, but all it says is Unable to add product to basket, try again. Not working again!
I was unable to place my order through the app or website. I was not able to claim my $2.00 off of my order for 8/10/26.
App has been glitching recently but order online and orders come through well.
5
reviewers mentioned this in the last 60 days
Does the Tropical Smoothie Cafe app charge your card when payment is declined?
Several reviews raise a serious payment concern: the app may show a declined payment or failed order while the bank account or card still shows a charge or pending transaction. Reviewers describe multiple charges, no order at the store, and needing to dispute charges with a bank. If you use the app, it is worth checking your bank account immediately after a failed checkout.
ordered through the app, but when I went to pay, it said that the payment was declined due to an error in the app and to try again. I tried two more times. I checked my banking account and was charged three times even though the app said the payment did not go through. I went to the location anyway to see if they received the order, and they did not have it. however, I've been charged three times. the app has been extremely glitchy for several months now
horrific! Multiple charges and no order for through to the store. Of course the store employee had no idea what to do. Have to dispute several charges now. Don't use this trash.
payment issues: it takes the money from my account then comes up with alert that the payment was declined even th I it holds the payment hostage then eventually returns it but never allows me to pay for my order no matter what card I use
3
reviewers mentioned this in the last 60 days
Does the Tropical Smoothie Cafe app add a tip automatically?
Some reviewers say the app defaulted to a tip, including a reported automatic 15% tip. One reviewer says the price changed after confirming payment and the order could not be canceled because it was an ASAP order. The reviews suggest checking the final total carefully before submitting payment.
The App started forcing a tip. It needs to start at 0% & I decide if I add or not. Automatic 15% will make me quit using it. very easy to overlook, If not fixed, I will tell others (negative* publicity).
Went to place a pickup order. I hit confirm payment. After I hit confirm payment, the price updated with a 15% tip that I did not select. It went through and I could not cancel because it is a "ASAP" order.
I dont know what yoh did but you just messed up the app, won't take google pay no more and you add a tip by default? you suck
2
reviewers mentioned this in the last 60 days
Do Tropical Smoothie Cafe rewards, points, receipt scans, and promo codes work?
Reviews are mixed but lean negative for rewards and promotions. Users report receipt scans failing, rewards not applying, points being missed because they cannot log in or order, and promo or discount codes not working. One user specifically says a reward button was selected but the app charged them instead.
Used to like the app, but now I can't scan the barcode on the receipts to get points and entering the code gives an error. Super frustrating.
try to use points to buy my smoothie and it charged me instead. what's the point of letting me hit the button to use the reward if you're just going to make me try to do it again someplace else.
What's the point of rewards app if it never loads? Can't order can't scan, this app is useless. Why even try to lure people back with free smoothies IF THEY HAVE TO USE THE APP THAT WONT LOAD TO GET THE FREE SMOOTHI?! What a waste of your loyalty members time.
3
reviewers mentioned this in the last 60 days
Can you log in, sign up, or reset your password in the Tropical Smoothie Cafe app?
Login and account access are another common pain point in these reviews. Users report failed registration, password reset emails not arriving, invalid passcode errors after resetting, trouble with Google autofill, and being unable to create a new account because a phone number is already linked.
the app wouldn't let you sign up . it says can't complete.
I can not log into my account. I tried to reset my password and I get no email.
it won't let me log in after reinstalling. I can't make a new account because its linked to my phone number. If you get this dont log out. there's better smoothie places out there anyway.
3
reviewers mentioned this in the last 60 days
Does the Tropical Smoothie Cafe app work with Google Pay, cards, or DoorDash?
Recent reviews mention problems with multiple payment and delivery-related options. Users say Google Pay stopped working, added cards or card payments failed, and an existing DoorDash account could not be used inside the app. One reviewer also says adding a new card is only available after placing an order, which they found counterintuitive.
won't let me use Google pay anymore
can't use existing door dash account within app
I got a new debit/credit card and am trying to add it to my account but there is no option to add a new one, only gift cards. I was able to delete old cards but can't add a new one. Apparently, adding a new payment method can only be done after placing an order. This is very counterintuitive.
4
reviewers mentioned this in the last 60 days
Does the Tropical Smoothie Cafe app require location permission or pick the wrong store?
A few reviewers complain about location handling. One says the app would not work without location data and location search kept spinning. Others say the app chose or displayed inconvenient locations, took too long to select a location, or delivery address entry failed.
Won't work unless you allow location data, which I should not have to give it. You can supposedly search for a location but it just keeps spinning and won't work.
Wish there was a 0-star option. The app is terrible. Said the closest cafe was 10mins away. It's actually 25 mins away. Declines mine, and my boyfriend's cards in-app, but still charged our bank. Both of us had to dispute the charges with our banks to have them refunded. Account and app deleted. I'll never order another smoothie from here again.
This app continues to crash. I cant add an address to order for delivery, but it works fine via Doordash. Why have the option if it doesn't function .
2
reviewers mentioned this in the last 60 days
Can you customize orders in the Tropical Smoothie Cafe app?
The app description says users can customize menu items, and reviews confirm customization exists, but at least one reviewer says the current limits make it hard to order food plain. Another reviewer asks for more smoothie sweetness options, so customization may not cover every preference.
love the old way the app worked. can only make 3 changes to the food item. which is s problem because I like it plain. need to fix the app so I do not have to order i side.
I would like to make a suggestion, actually, but when customizing sweetness, your only options are Splenda, half sugar, or no sugar. I would love to have the option to add extra sugar please and thank you
1
reviewer mentioned this in the last 60 days
Are there any good reviews of the Tropical Smoothie Cafe app?
Yes. Although the recent review sample contains many complaints, some users still praise the app, the checkout flow, or the food experience. One reviewer says checkout was smooth for a large order, and another says reinstalling fixed the app for them.
Absolutely wonderful checkout experience for making giant orders. Really smooth.
App was not working, but I uninstalled the app and reinstalled and it works great.
their smoothies are very delicious and regional prices
2
reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Tropical Smoothie Cafe, not editorial opinion.