Updated

RENPHO Health — FAQ

RENPHO Health is a free app for tracking weight and body-composition metrics from RENPHO devices. Recent reviews mainly ask whether the new app update made tracking harder, removed useful features, or affected device and data compatibility.

  1. Is RENPHO Health worse after the latest update?
  2. Can RENPHO Health still show weight changes and comparison stats?
  3. Can you turn off AI in RENPHO Health?
  4. Did RENPHO Health remove measurement sounds?
  5. Can you delete wrong weight entries in RENPHO Health?
  6. Does RENPHO Health work on tablets or folding phones?
  7. Does RENPHO Health sync with Samsung Health?
  8. Will RENPHO Health transfer my old RENPHO data and history?
  9. Does RENPHO Health show ads, suggestions, or social features?
  10. Can RENPHO Health hide labels like Over or Above Avg?

Is RENPHO Health worse after the latest update?

Recent reviews are strongly critical of the updated RENPHO Health interface. Reviewers who previously liked the old app say the new version is more cluttered, harder to navigate, and less useful for quick weight-tracking. The main complaints are that comparison data is harder to find, history and charts are less accessible, AI prompts take up space, and some users feel forced off the old app.

There are a few more positive notes, including reviewers saying customer support helped or that later updates improved at-a-glance stats, but the recent review sample is dominated by frustration with the redesign.

I had used the old Renpho app for 8 years. The old interface was clear, data was easy to read and understand, and it was easy to switch from one user to another. I was forced to "upgrade" to the new Renpho Health. The "upgrade" is awful. The new interface is cluttered and hard to do a quick glance. Switching from one user to another takes several steps. I particularly dislike the average feature. I want to look at my raw data, not average. The upgrade is more like a downgrade.
★☆☆☆☆RENPHO Health · 2026-08-13 · 10 found this helpful
stop changing the ui every six months I can't find anything half the time anymore. once I get used to something and how to find things, you go and overhaul it and for what? I weigh myself first thing in the morning every day and I don't have time for these renpho shenanigans. if you're gonna keep pulling this malarkey, give me a legacy mode UI for crying out loud. the new stuff is extraneous, unnecessary, and unwanted, and you deserve a poor rating for doing this more than once in the past year
★☆☆☆☆RENPHO Health · 2026-08-16 · 7 found this helpful
You have redeemed yourselves after my last review. The recent updates have improved the 'at-a-glance' stats accessibility.
★★★★☆RENPHO Health · 2026-09-05 · 1 found this helpful

30

reviewers mentioned this in the last 60 days

Can RENPHO Health still show weight changes and comparison stats?

RENPHO Health can still show some comparison information according to reviewers, but many say the update removed the quick, main-screen comparison view they relied on. Users complain that the old dashboard showed day-to-day changes, plus/minus differences, and color-coded progress at a glance, while the new version replaces that with labels such as average or over and requires extra taps.

If your main reason for using RENPHO Health is seeing weight or body-composition changes immediately after each weigh-in, the recent reviews suggest the current layout may feel much less useful than the old one.

The latest RENPHO Health update is a huge downgrade. The previous version made it easy to see changes at a glance with +/− comparisons and color coded numbers. Now both are gone from the main screen, and I have to click through multiple places just to see if a measurement went up or down. The interface is more cluttered while showing less useful information. Please bring back the previous dashboard, +/− changes, and color coding.
★☆☆☆☆RENPHO Health · 2026-08-19 · 9 found this helpful
It was great but they just updated it. After weigh-in it shows boxes with each value's number. Under each value it would show the numeric value of difference. The update removed the diffs and shows a color and description. As an example it shows your weight and then below it shows a label of Over, Above Avg, Avg... instead of the actual numbers. I want to see the -2.0 lbs and other diffs like water, muscle... I then can celebrate losses , analyze changes, and change accordingly. Back to paper?
★★☆☆☆RENPHO Health · 2026-08-21 · 9 found this helpful
update sucks. Took away Day to previous day comparison cards and put huge AI boxes in my way. I don't need AI to tell me what my metrics mean or point out that they are green. thanks for the response. I was able to turn off AI insights. The comparison is still there but requires more clicks rather than conveniently displayed at my scale home page with zero clicks.
★☆☆☆☆RENPHO Health · 2026-08-14 · 9 found this helpful

7

reviewers mentioned this in the last 60 days

Can you turn off AI in RENPHO Health?

Reviewers repeatedly complain that RENPHO Health added AI prompts or AI insight boxes to an app they mainly want for raw scale data. One reviewer says they were able to turn off AI insights after a response, but others describe AI prompts as intrusive, hard to dismiss, or inappropriate for personal health data.

The reviews do not provide a reliable step-by-step setting path for disabling AI. They do show that AI is a major point of friction for users who want simple measurements, comparisons, and charts.

Version 7.9.6 is actually horrendous. Why the hell is this app now relying on AI insights when I just want to know my stats, and why does it now take me 5 clicks to see a comparison of yesterday's stats when it used to just be right there? Terrible update, borderline tempted to return my scale due to this.
★☆☆☆☆RENPHO Health · 2026-08-13 · 4 found this helpful
(1) hate the new "card view". (2) cant delete weight measurements anymore. (3) period tracking gone. (4) AI pop up still in the MIDDLE of my ui even though I said maybe later. I want the notice gone or hidden and not front and center. I do not want to CONFIRM. I want it canceled and gone and dont ask me again. I am sick of having AI infiltrated into every freaking app. leave Medical Gealth alone. ever heard of HIPAA!!?? I do not consent. get AI out!
★★☆☆☆RENPHO Health · 2026-08-13 · 2 found this helpful
update sucks. Took away Day to previous day comparison cards and put huge AI boxes in my way. I don't need AI to tell me what my metrics mean or point out that they are green. thanks for the response. I was able to turn off AI insights. The comparison is still there but requires more clicks rather than conveniently displayed at my scale home page with zero clicks.
★☆☆☆☆RENPHO Health · 2026-08-14 · 9 found this helpful

6

reviewers mentioned this in the last 60 days

Did RENPHO Health remove measurement sounds?

Many reviewers say measurement sounds disappeared after an update, including the sound or chime that told them a weigh-in had completed. That mattered because some users relied on the sound to know when to step off the scale without watching the phone.

The situation may have changed for some users: a later reviewer edited their review to say the measurement sounds were back. So this appears to be a real update-related complaint, but not necessarily still present for everyone.

Since the latest update. There's no measurement sounds to detect that I'm ok to step off scales and that it's been recorded. I'm stood there waiting and the scales have switched off 🤦🏻‍♀️ Tried to find the settings for this but cannot find it anywhere 😕 Also I've noticed text overlapping text making it hard to see numbers/writing. Used renpho for many years. This is the worst app update to date and felt compelled to leave a review!
★★☆☆☆RENPHO Health · 2026-08-17 · 5 found this helpful
I used to love this app but I hate the most recent update. My comparison used to be on the cards as soon as I stepped off the scale. Now, the cards just tell me whether I'm above or below average. I have to go into a comparison report to see progress. I'm also unable to delete entries since the last update. The new update also took away the chime that played when the weigh-in was complete. I stepped off the scale too early but am unable to delete the entry. This new update took away so much.
★☆☆☆☆RENPHO Health · 2026-08-21 · 7 found this helpful
Renpho was better before the update. Now it doesn't give me my jingle when i'm gaining weight, losing weight or maintaining weight and I cannot find it in the settings anywhere. that was part of my favorite part to know. When it recorded my weight without looking at my phone. if you fix that, I will increase my star rating edit...the measurement sounds are back im definitely happy about that, noticed when i stepped on today.
★★★★★RENPHO Health · 2026-09-01 · 3 found this helpful

6

reviewers mentioned this in the last 60 days

Can you delete wrong weight entries in RENPHO Health?

Reviewers report confusion around deleting incorrect measurements after the update. Several say they could no longer find a delete option, trash can, or way to remove a wrong entry. However, some later reviews say support or an update helped, and one reviewer says deleting was actually easier once they found it, but the change was not intuitive.

So deletion may be possible in the current app, but reviews suggest the updated flow is easy to miss and poorly explained.

The newest update is clunky. I have searched through the app deeply and cannot find how to remove an extra measurement. When I find the history section there is no trash can to delete an entry. So double measurements remain which is not good if they are not the same measurement. Thanks for the update. It's actually easier to delete now but that was not an intuitive change. An update note would have been helpful as others had the same issue.
★★★★☆RENPHO Health · 2026-08-18 · 6 found this helpful
very disappointed with the newest version. you now have to scroll through each type of measurement one by one to see the comparison between the latest measurement and a past measurement, instead of being able to see all of the differences in one go on the main page. as a regular user, comparisons with my own measurements are a far more useful metric. even worse, there's no way to delete measurements anymore, so if anything is incorrect or attributed to the wrong person you can't fix it!!
★☆☆☆☆RENPHO Health · 2026-08-18 · 1 found this helpful
Love the app. Was unable to delete any weights but am now sorted thanks to the reply I had to from the developers.
★★★★★RENPHO Health · 2026-08-18 · 1 found this helpful

4

reviewers mentioned this in the last 60 days

Does RENPHO Health work on tablets or folding phones?

Tablet and foldable support is a clear complaint in the reviews. One reviewer says the app cannot be upgraded on a Wi-Fi tablet because it requires a phone, even though the old app worked there. Others report Android tablet support being dropped or text being unreadable on a Galaxy Z Fold and tablet-sized layout.

If you plan to use RENPHO Health mainly on a tablet, Wi-Fi-only device, or foldable phone, the recent reviews suggest checking compatibility before relying on it.

There is absolutely no reason to restrict this app to phones when the old app has no such restriction. For heaven's sake do the minimal work necessary so this app can work on a wifi tablet. [07 Aug 2026] Just got email saying upgrade to Renpho Health. Can't do so on a wifi tablet. It requires a phone. WHY? Your app does not make phone calls. My wifi tablet still uses old app. Can't switch as things stand. No earthly reason to restrict to devices with SIMs.
★☆☆☆☆RENPHO Health · 2026-08-07 · 18 found this helpful
this app doesn't work with Galaxy Z Fold 7. All words are mixed up all together and can't read them even on the right aspect ratio for a regular phone slab size and even when you force the app to take the whole tablet screen.
★☆☆☆☆RENPHO Health · 2026-08-12 · 1 found this helpful
I've been using this app for years with my android tablet... No longer supported. Nice. Now you get 1 star
★☆☆☆☆RENPHO Health · 2026-08-23 · 1 found this helpful

3

reviewers mentioned this in the last 60 days

Does RENPHO Health sync with Samsung Health?

The reviews are mixed but concerning for Samsung Health users. One reviewer says RENPHO Health shared data with Samsung Health and they used Samsung Health to see trends after the RENPHO app became less useful. Other reviewers say Samsung Health syncing does not work, or that third-party health app sync options disappeared from settings.

If Samsung Health integration is the reason you are considering a RENPHO scale or the app, the recent reviews suggest verifying that the sync option is present and working on your device.

does not work with samsung health. claims to do so. this feature is why I bought the scale. fix this.
★☆☆☆☆RENPHO Health · 2026-08-25 · 2 found this helpful
One of the advertised features was being able to sync the data with the Samsung Health app. The settings menu has removed almost every setting that used to be in it and no longer has sync options to 3rd party health apps. Way to lie about product features and make everything worse, I guess.
★☆☆☆☆RENPHO Health · 2026-08-30 · 1 found this helpful
The last update ruined the usefulness of the app. As many others have also left reviews on this, I am just adding my voice to the chorus. The single, most important use for me was seeing the daily changes. That is now gone. The data is shared with my Samsung Health app, so that is where I go to see trends. Without the daily changes, I no longer even look at the data in the Renpho app anymore. It's just an unnecessary space wasting piece of garbage.
★☆☆☆☆RENPHO Health · 2026-08-29 · 3 found this helpful

5

reviewers mentioned this in the last 60 days

Will RENPHO Health transfer my old RENPHO data and history?

Several reviewers say old data, history, or profiles did not transfer correctly when moving to the new RENPHO Health experience. Complaints include losing years of data, missing historical days, odd measurements appearing, family profiles disappearing, and not being able to view or export older data.

Because the reviews describe both missing data and migration frustration, users with long-term weight-loss history should be cautious before switching or updating without confirming that their data is backed up or accessible.

Hate the new version. Lost years of data. The previous version was much more intuitive and grouped the data into an easy to review summary. I can barely find anything in this new version.
★☆☆☆☆RENPHO Health · 2026-08-21 · 3 found this helpful
I don't like this new app replacement for the OG app. I lost ALL my history data. Especially important as I have gone through weight loss and the new app didn't carry over my histoeical data. Nor does the new app have the same historical tracking. Very disappointed.
★★☆☆☆RENPHO Health · 2026-08-20 · 2 found this helpful
the previous app was much better. the new app hasn't transfered all the data. in the trends tab im missing ransom days of data plus there's other odd measurements appear. example im 106kg but somehow there's other weights of 50kgs 35kgs etc.
★★☆☆☆RENPHO Health · 2026-08-26 · 1 found this helpful

5

reviewers mentioned this in the last 60 days

Does RENPHO Health show ads, suggestions, or social features?

Some reviewers complain that RENPHO Health now feels more like a product and content platform than a simple scale app. They mention ads, suggestions, a community or social media tab, and prompts that appear to push additional RENPHO products. This is not the main complaint in every review, but it is a real concern for users who only want weight and body-composition tracking.

new app is horrible. I want weight, body comp, not your suggestions or ads. I paid for the scale, won't tolerate ads. Purchased a different scale
★☆☆☆☆RENPHO Health · 2026-07-31 · 1 found this helpful
Please let users have a toggle so they can choose whether the community/social media tab pops up. I understand this is motivation for some but this is highly uncomfortable for others. Not every app has to have its own social media
★☆☆☆☆RENPHO Health · 2026-08-29 · 1 found this helpful
I hate this new Renpho App. I used to manually put in my body measurement After taking tape measurements they claim there should be an icon next to where you put your Weight is for circumference measurements. Its not there. Seems all they want you to do is break down buy more stuff and bluetooth your measurements with their new smart tape. I used this app for ye a rs before it was changed. Now I ready to throw out everything including their scale.
★☆☆☆☆RENPHO Health · 2026-09-01 · 1 found this helpful

4

reviewers mentioned this in the last 60 days

Can RENPHO Health hide labels like Over or Above Avg?

Reviewers dislike that the updated dashboard emphasizes body-stat labels such as Over, Above Avg, Avg, or below average instead of showing personal progress. Some describe the labels as demotivating because they want to compare against their own past measurements, not a generic population category.

The reviews do not show a clear way to hide these labels. Users who are sensitive to judgmental or population-comparison labels may find this version frustrating.

I hate the new update. immediately when I open the app I see the red button with red letters saying "Over" on my Weight, BMI and Body Fat Percentage. That's awful! before I had the option to not see that label. Now I can't. it's really demotivating
★☆☆☆☆RENPHO Health · 2026-08-19 · 1 found this helpful
They pushed an update and now the app sucks. You are no longer able to choose what your dashboard tiles focus on, which is extremely demotivating for someone trying to lose weight. I hate that the tiles now constantly label my body stats as "over," "average," or "below average." I am not interested in how my body compares to a generic crowd, and I do not want to see these arbitrary labels every time I step on the scale. I care about how my stats compare to where I have personally been. Hiding
★☆☆☆☆RENPHO Health · 2026-08-21 · 9 found this helpful
New update is disappointing. I thought something was wrong with the app at first. My "weight" and the "data fields" no longer match, it's off. Do not need to know that I'm "Over", no kidding, why do you think I have your scale and I'm weighing myself. I want to know how much I've gained or lost, I don't need you telling me I'm "Over" what you think I should be. Go back to the old program please. Or maybe it's time to look for a new scale?
★☆☆☆☆RENPHO Health · 2026-08-25 · 1 found this helpful

4

reviewers mentioned this in the last 60 days

Answers above are generated from real Google Play reviews of RENPHO Health, not editorial opinion.

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