Why does boohoo – Clothes Shopping keep saying to update when there is no update available?
Recent reviews strongly point to a broken update prompt affecting Android users. Reviewers say the app sends them to Google Play to update, but Google Play only shows the current app or no update at all. Several say uninstalling, reinstalling, clearing data or restarting did not fix it, so this looks like an app-side problem rather than a simple user setup issue.
App is in a loop, asking me to download latest version, but there no latest version in Google Play. Uninstalling & reinstalling didn't help.
I just downloaded the app and can't shop. There's a message saying to update the app, then when I go to the play store there's no update available.
my app does not work anymore. It tells me to update but there is no update available on the Google play store. I have tried clearing cache on Google play store, I have uninstalled the boohoo app then restarted phone and reinstalled but still having the same issue. Nothing seems to fix it.
14
reviewers mentioned this in the last 60 days
Is boohoo – Clothes Shopping working for shopping and checkout?
The reviews are mixed, but the recent negative pattern is serious: some users say they cannot open the app, cannot shop, cannot log in or cannot complete a purchase because the app crashes or stays stuck on the update screen. A few positive reviews still describe the app as quick and easy, so the issue may not affect every user, but recent Android reviewers raise access and checkout problems often enough that a new installer should be cautious.
Cannot log in or order. Keep getting error message. Only way to contact them is iMessenger or Facebook messenger...which I have neither off, then to top it off, they've taken a years worth of "free delivery" without actually letting me log in! Was bad, now just gone worse!!
App isn't working, just shut down as I tried to buy and isn't re-opening
excellent services quick n easy
5
reviewers mentioned this in the last 60 days
Is boohoo – Clothes Shopping slow, laggy or glitchy?
Yes, speed and stability are common complaints in the supplied reviews. Users describe the app as slow, laggy, jumpy, freezing, glitching or buggy. Some positive reviewers say it is easy to navigate, but even some users who like the clothes say the app itself runs poorly.
app always glitches and loads slowly no matter how many updates or reinstalling you do
nice clothes and good prices but the app was laggy and slow
app constantly freezes, have checked for updates but none needed so often need to open a web browser. Don't understand why no discount code works, especially when it is one shown on a web/app page and states 'on EVERYTHING'. Lastly, I have paid for premium and yet still get charged postage on certain items.. I certainly won't be renewing again with boohoo and am extremely put off using them again.
12
reviewers mentioned this in the last 60 days
Do boohoo – Clothes Shopping discount codes and app download offers work?
Reviews do not give a dependable yes. Some users praise the app for discounts and good value, but others say a download discount did not apply or that discount codes shown in the app or on the web did not work. If an offer is the main reason you are installing, the reviews suggest checking the final checkout price before relying on it.
great app great discounts 👌
I didnt get the 15% for downloading the app 😒
app constantly freezes, have checked for updates but none needed so often need to open a web browser. Don't understand why no discount code works, especially when it is one shown on a web/app page and states 'on EVERYTHING'. Lastly, I have paid for premium and yet still get charged postage on certain items.. I certainly won't be renewing again with boohoo and am extremely put off using them again.
2
reviewers mentioned this in the last 60 days
Does boohoo – Clothes Shopping premium or free next day delivery remove postage charges?
The supplied reviews raise doubts. Reviewers complain that they expected free next day delivery or had paid for premium but were still charged postage on some items. One reviewer also said an order marked next day delivery had not arrived and they could not check it because the app was broken. Other reviews say delivery can be quick or on time, so delivery experiences are not uniformly negative.
meant to have free next day delivery but have to pay
app constantly freezes, have checked for updates but none needed so often need to open a web browser. Don't understand why no discount code works, especially when it is one shown on a web/app page and states 'on EVERYTHING'. Lastly, I have paid for premium and yet still get charged postage on certain items.. I certainly won't be renewing again with boohoo and am extremely put off using them again.
fantastic, always on time with delivery 😀
3
reviewers mentioned this in the last 60 days
How is boohoo – Clothes Shopping customer service when something goes wrong?
The customer-service comments in this review set are mostly negative. Reviewers describe long waits, limited contact routes, missing responses and unhelpful support after app or order problems. The reviews do not show a reliable in-app support path resolving the update loop or login issues.
Great clothing range and always a discount code but getting in touch with customer service is a nightmare! You wait a very long time for their response and sometimes they never do to which you have to get in touch again the following day. I waited more than 24 hours before and only got a response one messaging them again via WhatsApp... they never even apologised.. terrible.
Terrible company with awful customer service
says it needs updating constantly but cant and wont update!!! USELESS...Also contacted BooHoo....ALSO USELESS...NO HELP AT ALL!!
2
reviewers mentioned this in the last 60 days
Does boohoo – Clothes Shopping have good clothes, prices and size options?
Yes, the product selection is the clearest positive theme in the reviews. Users praise the clothing range, prices, stylish outfits, beauty products and choices for taller or plus-size shoppers. Even some critical reviews about app performance still say the clothes and prices are good.
lovely app to go on to find your ideal clothing and beauty products you love at the reasonable price
Great choice of products, especially for taller and/or plus size
fabulous clothes and shoes, but the app is really slow
3
reviewers mentioned this in the last 60 days
Is boohoo – Clothes Shopping easy to navigate and browse?
Some reviewers say the app is easy to navigate, simple and straightforward. However, that positive experience is undercut by complaints about the search bar returning irrelevant items, slow loading and freezing. It may be easy to use when it works, but the reviews do not support calling the current app experience consistently smooth.
love this app . easy to navigate and good value for money
simple and straightforward with fab choices
when I search an item that I'm looking for it'll just give me ANYTHING. what is the point in a search bar if it doesn't work.
2
reviewers mentioned this in the last 60 days
Will boohoo – Clothes Shopping let me access orders, returns or refunds?
The app description says it supports order tracking, but the reviews show a practical risk: when the app will not open, users cannot access order history, check delivery status, arrange returns or use account credit. One reviewer specifically worried about returning items from a large order, and another said a refund sent as a gift card was inaccessible because they could not get into the account.
Overall I have had great experience with the app. However, right now I'm waiting on a big order and need to return one of the items I have received already. The rest is being delivered today. When I try to open the app, it asks me to update to the newer version. There isn't a newer version available. I uninstalled the app, then reinstalled it. Still asking for me to update. The app is completely useless to me know and I'm concerned that I won't be able to return anything.
The app get saying you need to update to the new version Every-time I try logging in and I go on my apps to do so but there is no update needed. Which I have to uninstall 5 times but still no progress. My refund was sent as gift card onto my account and it's not allowing me to get into the account in the first place as it kept saying "error please download our newest version" What a joke!
Absolutely awful...can't access account history and keeps crashing aaargh...RUBBISH Just completed update and app now won't open...Boohoo app is always rubbish👎🏿👎🏿
2
reviewers mentioned this in the last 60 days
Does boohoo – Clothes Shopping require notifications to open?
Only one supplied review directly raises this, but it is worth noting for users who avoid app notifications. That reviewer says the app would not open because they would not allow notifications. The app description says notifications are used for offers, collaborations and sale alerts, but the reviews do not provide enough detail to confirm whether notification permission is always required.
Will not let me open app as I will not allow notifications
1
reviewer mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of boohoo – Clothes Shopping, not editorial opinion.