Is BJ's Wholesale Club a scam?
The reviews do not show evidence that BJ's Wholesale Club is a fake app or a payout-style scam. The serious trust issue reviewers raise is that app problems can stop them from clipping coupons or getting discounts they expected as paying members, which makes some users feel misled or ripped off.
This app is garbage. I've already uninstalled and reinstalled this broken app. When scrolling through coupons to clip, it tries to scroll back to the top. Today I cleared the app cache and it worked for less than 5 minutes before the problem started again. Rebooting the phone doesn't solve the problem. Here's a suggestion. BJ'S members pay a membership fee just like Costco members. I don't have to clip coupons at Costco to get the sale price. Stop ripping off unsuspecting customers.
3
reviewers mentioned this in the last 60 days
Is BJ's Wholesale Club legit?
BJ's Wholesale Club appears to be a real shopping and membership app tied to BJ’s features like coupons, membership cards, pickup, and Express Pay. However, recent reviews describe major reliability problems, so “legit” does not mean trouble-free; many users say core features are broken or unusable.
Tried to open the app and was told I needed to upgrade and when I clicked the upgrade button I was informed that the app no longer works on my device. That kind of left me high and dry since I used the app to access/scan my membership card (I don't carry the physical card anymore). It appears the latest app upgrade is a failure and has caused more problems for many. Don't see a need to renew expiring membership now.
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reviewers mentioned this in the last 60 days
Why does BJ's Wholesale Club keep crashing?
Recent Android reviews repeatedly say BJ's Wholesale Club crashes while searching products, adding items to the cart, checking out, or using Express Pay. Several reviewers say clearing cache or reinstalling did not fix it, so prospective users should expect possible instability rather than assuming it is just a one-device issue.
Unusable. Constant force closes when browsing, placing an item in my cart, and even checking out. I have to now place my orders on the mobile website. Such an incredible inconvenience.
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reviewers mentioned this in the last 60 days
Do coupons work in BJ's Wholesale Club?
Coupon problems are one of the strongest complaint themes in the reviews. Users report coupons not loading, the coupon list jumping or scrolling back to the top, and being unable to clip all available offers, which can make the app frustrating if coupons are your main reason to install it.
EDIT 07/24/26: What's the point in emailing me about coupons when I can't scroll through every coupon? I'M MISSING OUT ON DEALS!! I open the app and start to scroll through the coupons but then it gets to a place where it starts to sort of glitch out and it won't let me scroll through all of the coupons. I know there are more coupons because I try to scroll past this point & through them faster than the glitch but when I try to stop on something to click it, the app pops me back. So annoyed!!
26
reviewers mentioned this in the last 60 days
Will BJ's Wholesale Club work on my Android phone?
Compatibility is a major recent complaint. Many reviewers say the app used to work, then an update told them their Android or Samsung phone was no longer compatible, leaving them unable to access coupons, pickup check-in, or their digital membership card.
Why would you upgrade the app and not leave the older version usable??? The app is no longer compatible with my phone because since I went to BJ's last week, the app has been upgraded. Now, I can't download the upgrade or use the old version I have. Now, I have to find my card and guess the weekly sales.
37
reviewers mentioned this in the last 60 days
Does ExpressPay work in BJ's Wholesale Club?
ExpressPay and in-club scanning get mixed-to-negative comments in recent reviews. Some users like the feature when it works, but others say the app does not recognize they are inside the club, fails even on BJ’s Wi‑Fi, drops connection, or errors out during scan-and-pay.
Extremely Slow and Buggy. This is the worst store app I've ever used and by far the slowest and most buggy app on my phone (Pixel 9 Pro). The app will lag 2-4 seconds between tabs. The back button in the app works about 1/3 of the time (although I mostly use my phone's back button), and the Express Pay feature fails to recognize when I am in the store. Of all my visits, it has noticed I was in a store only once (after closing the app three times and reloading). The Sam's Club app is far superior
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reviewers mentioned this in the last 60 days
Can I place pickup or shopping orders in BJ's Wholesale Club?
The app is supposed to support pickup and shopping orders, but reviews report crashes while building carts, adding items, checking in for curbside pickup, or completing orders. If pickup ordering is essential for you, the recent reviews suggest the mobile website may be a necessary backup.
The app has had some sort of dysfunction every time I've used it. Browsing, placing an order, or trying to check-in at the club for pickup... a new glitch each time. Today, I have to restart the app every time I add something to my cart. I thought I might do a pickup today, but I can't even prepare an order. Clearing the cache, forcing the app to stop and restart, even uninstalling and reinstalling have not helped.
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reviewers mentioned this in the last 60 days
Is BJ's Wholesale Club slow or buggy?
Yes, many recent reviewers describe BJ's Wholesale Club as slow, laggy, glitchy, or unresponsive. Complaints mention delays between tabs, freezing, stuttering while scrolling, and updates making the experience worse rather than better.
Still the slowest app on my phone. Each click is extremely slow. Just getting between pages or looking up a product is slow-mo. The developers have been improving the app, but still can use much improvement. Some day BJ's app might be as good as the Amazon app or Lowe's.
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reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of BJ's Wholesale Club, not editorial opinion.