Is the adidas app legit?
Yes — this is the official adidas shopping app, not a knockoff. The trust issue reviewers raise isn't about counterfeit products, it's about reliability and customer service after checkout: recent reviews describe orders being cancelled by adidas itself without explanation, refunds arriving as partial amounts or store credit instead of full cash back, and long waits with little resolution from support. If you order through it, keep your confirmation details in case you need to dispute anything.
Extremely disappointed with Adidas service. I placed an order for a pair of shoes on 25th June, expecting a smooth experience from a reputed brand. However, even after waiting until 13th July, my order was not delivered. I contacted customer care multiple times and also reached out through chat support, but no proper solution was provided. After all the waiting and follow-ups, Adidas cancelled the order from their side without resolving the issue. This is a very frustrating experience and shows
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reviewers mentioned this in the last 60 days
Why won't the adidas app open, or why is it stuck on the loading screen?
This is a very common and recent complaint: a wave of reviewers describe the app getting stuck on the adidas logo after a recent update and never progressing further, sometimes only fixed by uninstalling and reinstalling, or by opening the app through a notification link instead of the icon. If you hit this, try clearing the app's cache and data before uninstalling, since several reviewers say that resolves it temporarily.
6.10.1 wouldn't progress past the logo page when opening on either my Samsung tablet, or my Redmi phone. A poorly designed update. Updated to 6.10.2 on the 23rd June, still the same problems, unless I follow a link inside a notification, I can see from recent reviews a lot are having this issue. 26th June, still broken, I wonder how much money they're losing? Updated to 6.10.3 on 29th June launch is still broken and still only works from app notifications. The incompetence astounds me.
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reviewers mentioned this in the last 60 days
Why did the adidas app cancel my order or not fully refund me?
Multiple reviewers describe orders being cancelled after the fact due to stock issues, or refunds being processed as a partial amount (with the rest offered as a discount coupon rather than cash) rather than the full purchase price. This appears to be a recurring pattern in how adidas handles returns and stock-outs through the app, not an isolated incident, so it's worth double-checking stock and reading the return policy before ordering anything time-sensitive.
BAD 1st time purchase experience with this app that supposed to be adidas OFFICIAL ONLINE APP STORE and FOR THE LOVE OF GOD JUST REFUND THE REST OF MY MONEY. The shoes qualities are so bad that i decided to do return and refund. I got only 80% of the promised refund amount. i file a complaint via email and they ask if i want to change the rest 20% refund to a discount coupon. I promised if i don't get the rest of my money back i'll expose Adidas app to every social media i have.
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reviewers mentioned this in the last 60 days
Does the adidas app work with a VPN?
No — reviewers report that the app actively blocks access while connected to a VPN, treating it as a security risk rather than a normal privacy tool. This has drawn strong criticism from privacy-conscious users, some of whom say they'd rather stop using the app than disable their VPN. If you rely on a VPN, expect to have to turn it off to use the adidas app.
This app refuses to let you use it while connected to a VPN. Now, since Adidas is forcing me to choose, which app do you think I'll be uninstalling - the one I use for privacy/security, or the one I sometimes use to buy trainers?
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reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of adidas: Shop Shoes & Clothing, not editorial opinion.