Is Hailuo AI legit?
Hailuo AI is a real product from MiniMax, an established AI company, and the underlying models are capable. The complaints in recent reviews are about how it's monetized and operated on Android: no meaningful free trial, credits consumed by failed generations, billing that starts before the trial ends or continues after cancellation, and unresponsive support. It's a legitimate company, but many reviewers feel the app's paid experience is misleading.
if I could give -10 stars. I have been trying to contact them for at least 2-3 weeks, SENT MULTIPLE EMAILS, NO RESPONSE. I even went on Google to search if I may have gotten their email address wrong. no, I didn't b/c after weeks they responded to one of my emails & still have not followed up with me as of 07//17 I was trying to fix my email so I can move over my subscription. I SEEN THEIR RESPONSE TO MY 07/12/26 REVIEW AND STILL THEY HAVE NOT RESPONDED TO MY EMAILS. DO NOT TRUST THIS COMPANY.
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reviewers mentioned this in the last 60 days
Is Hailuo AI a scam?
Reviewers frequently call it a scam or "bait-and-switch." The pattern: the app is promoted as free, but you can't generate anything without paying; a cheap short "trial" then reportedly grants far fewer credits than advertised and pushes you to buy more; and auto-renewal charges arrive early or after cancellation, with refunds denied by both the developer and Google Play. The technology is real, but the purchase flow is what reviewers describe as deceptive.
This is a complete scam and a bait-and-switch. They trick you into downloading it by acting like it’s a cool AI tool, but literally EVERYTHING requires a paid subscription. You can't even try out the basic features without being forced to pay. I wouldn't recommend this trash to anyone. 0/5 stars if I could.
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reviewers mentioned this in the last 60 days
Is Hailuo AI free, or is there a free trial?
It's free only to install and sign in. Reviewers say there is no free generation — every feature requires a paid subscription or credits, and you can't preview output quality before paying. Several long-time users note the app previously offered free daily or monthly credits and removed them. Reviewers widely consider the "free" framing in social-media ads to be inaccurate.
no trial . no free credits to test a video . just asks to pay . atleast let us make 2 3 videos to test before we can decide to buy
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reviewers mentioned this in the last 60 days
Why were my credits deducted for failed video generations?
This is a common complaint: reviewers report that when a generation returns a "Generation Failure" error, the credits for that attempt are still consumed, sometimes across multiple retries until they run out. Reviewers also report a recent stretch where failure rates spiked with no app update. There's no in-app refund for failed generations described in the reviews; affected users say support did not respond.
I paid for a service that never worked. It is unacceptable that your app deducted my credits for failed generations caused by your own system. i wanted to create a World Cup video for my son, but unfortunately the app didn't work at all. I tried generating the video four times, and every attempt ended with a "Generation Failure" error. Despite the failures, my credits were deducted each time until I was no longer able to try again.
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reviewers mentioned this in the last 60 days
Why don't Hailuo AI's videos match my prompt or have sound?
Reviewers regularly report that paid results ignore the prompt, deform or alter people's faces so they don't resemble the uploaded photos, crop subjects badly, or come out far shorter than expected. Generated videos also have no audio, narration, or subtitles, which several reviewers flag as a gap compared with other AI video tools. Content filters additionally reject harmless prompts as "Community Guidelines" violations.
I am very disappointed with this app. I paid ₹95 to create a video, but the result was completely different from what I requested. The AI generated an incorrect video, even changing my appearance and showing me as pregnant, which is completely unacceptable because I am not pregnant. It also failed to follow my instructions about the scene and family members. I feel like my money was wasted. I expected much better quality for a paid service. I do not recommend this app
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reviewers mentioned this in the last 60 days
Why was I charged after the free trial or after cancelling?
Reviewers report auto-renewal charging a full subscription before the paid trial period ended, and continuing to charge after they cancelled — in some cases attempting the charge multiple times and triggering a bank fraud freeze. Turn off auto-renewal in Google Play (Payments & subscriptions) immediately after subscribing, and check your statement; reviewers who saw extra charges generally had to involve their bank.
I am trying to 😞 cancel cause you charged subscription fees sooner than advertised for free trial. you also try to charge my account now than 3 times causing a bank freeze. you caused way too many issues to try your app. your subscription AI doesn't function with accuracy. I'd like my money back I've been charged for fraud freeze issues. terrible experience.
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reviewers mentioned this in the last 60 days
How do I get a refund from Hailuo AI?
Reviewers report low success. Refund requests through Google Play were commonly denied with a note to contact the developer, and the developer's support email is described as slow or unresponsive, sometimes only replying to public reviews rather than emails. Reviewers who recovered money typically did so through a bank chargeback. Keep records of the charge, your cancellation, and any unused credits if you pursue one.
very bad quality!!! They charged me the subscription to this app and the additional payment for using it. I asked for a refund through my bank but was declined. I only used it for one photo and i uninstalled it immediately. How can I reach customer support for this app and ask the merchant for a refund??
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reviewers mentioned this in the last 60 days
Answers above are generated from real Google Play reviews of Hailuo AI: Image&Video Maker, not editorial opinion — read the full report for the complete teardown.